Rooms To Go Patio — Attraction in Kennesaw

I purchased the OUTDOOR patio Siesta Sectional and Dinining set a little over a year ago at this store. The store also sold me Guardian furniture protection plan. The sectional cushions have started tearing at the seams. the coffee and side table glass suctions melted so the glass slides around. The dining table has warped and cracked. I also bought 2 rugs that have completely come unraveled. I paid exactly $11,246.72 for all this. Guardian refused to repair the cushions because they said that they don't cover seam seperation, which was not made clear to me when I bought the close to $300 worth of warranty. They also declined to repair the dining room table because they don't cover "spotting" although I reported warping and cracking, not spotting as there are no spots on the table. Guardian said their decision was final so I called Rooms to go and RTG got my hopes up as if they were going to help me and then refused to help because it's been over a year. So I now have $11,246.72 worth of embarassing patio furniture. I furnished FIVE other rooms with Rooms to go furniture and that meant nothing to them. I feel scammed, robbed and humiliated. I will never shop at Rooms to go ever again. [update ] I posted this review on the page of a different RTG sotre and RTG asked me to email them. I did. Their response to my email was, that I should have taken care of the OUTDOOR table and brought it inside because it's delicate and can't handle water or sun! this was OUTDOOR furniture that I bought from this RTG PATIO Store, to enjoy OUTDOORs. Oh and I bought an expensive cover from them, which I used in the winter months, AND a warranty that said would cover cracks and warping. They did not address the sectional at all. This is absolutely disgraceful! UPDATE 5/21/2024 - The son of the CEO investigated my issue and ordered a replacement of the outdoor dining table, which I am so grateful for! Unfortunately, the replacement table started cracking as well, one month after being delivered. There are no other tables that size (since I have matching chairs and bench to fit) so I had to replace the replacement with the same eucalyptus table (slightly modified model). The store manager at this RTG Patio store refused to assist me with the cushions of the sectional and the coffee and side table....I dont blame him though, because it's a quality issue with the thread (it can't handle the Georgia sun) and it would just continue to tear at the seam, which is why, I suspect, separation at the seam is specifically not covered by the protection plan, while severe tears with a sharp object and blood and red wine stains are! Thank you Mr. Seaman for attempting to...

I spent a lot of money on new patio furniture. The store was short staffed when we bought the furniture. The person who was helping us, had to help like 3 other people at the same time. This was frustrating because it extended our transaction time. We opted to pay for delivery, but not assembly. Thank goodness, $200 for unboxing would have been pretty deep. The product came and we “assembled” it. Part of the sofa was damaged, it was also missing webbing and the table was chipped. And they delivered an extra fire pit. I called the customer service number. I sat on hold for four (4) hours, then the phone picked up and said, we are sorry we can’t transfer you at this time. I called the store to put action toward getting things fixed and the extra fire pit removed from my yard. First they told me to call the customer service line, I explained (4 hours on hold etc). He told me he would have to hold too, but he took down the information. I called back to customer service because I hadn’t heard anything. They had no record of my problem. We set up a return of the mis delivered item would be 3 weeks away. That is 6 weeks total wait while this big box sat outside in my patio. I asked for an earlier date, they said they would check the schedule and get back to me. Never got a call. I called back to the customer service line, a 2.5 hour wait. I actually took a shower, got dressed, and ate all while on hold. Finally had a conversation with a CSR. She said she would get back to me. I told her I was going to deliver the big box( now soaked in water, peed on by our dogs, and falling apart back to the store if they didn’t pick it up earlier. They said they would have to get back to me, so I dropped it off. I would not recommend rooms to go to anyone. I will never shop at rooms to go again. If they can not run Thier business due to the pandemic, they should keep their doors closed. I am actually contemplating a return of everything I bought. I just don’t trust them. do yourself a favor, save money, get what you pay...

Today my family walked into the Kennesaw location and was not greeted. We walked around for 45 min and David briefly greeted us about 5 min in and left. Once we finally made our selection which would have been 2 patio dining sets, none of the sales representatives could be bothered to help us. All of the representatives walked past us numerous times without asking if we needed assistance or greeting us. We still wanted to purchase at that time. We ended up in the back of the store asking the lady seated if we could purchase here. She told us no and asked who our salesperson was and we told her no one. She walked us back to the front of the store to one of the same representatives that passed us by and was now seated with coffee. The representative proceeds to hand out business cards to a man who left and tells us she guesses she can help us.That was enough for us and we chose to leave and take our business elsewhere. Again all the other WHITE customers were greeted and helped however the BLACK family who was paying with cash and wanted to purchase 2 patio sets was left without assistance. DO NOT SHOP HERE we will spend our thousands of dollars elsewhere and not experience the...