Bassett Furniture — Local services in Kennesaw

In the last two years, my wife and I spent more than $14K at Bassett. (We actually spent more but I couldn't find the invoices to substantiate the actual amount). We've been so disappointed in the quality and durability of the furniture. We even purchased the Guardsman protection plan. And I won't even go into the hassle that this protection plan has been. I still have stains. I still have a hole in my rug.

The design rep suggested we buy $600 light-colored area rug and place it under our kitchen table. Then just purchase the $600 protection plan. And of course when I went tried to submit a claim back in July, I learned there were all sorts of exceptions and requirements.

Remember when you are shopping here, you are working with sales NOT designers. That's why we left the showroom with $14K in poorly selected furniture choices that look great for the first 3 months.

Whereas my rooms-to-go furniture has aged beautifully.

We will be throwing this rug away pretty soon once I find the right one at...

Having a delivery issue and one item not be delivered is frustrating but can happen. One of our 4 pieces; a recliner was sent to their wrong warehouse and would be transferred asap and delivered to us. Waiting 30 days and dealing with Bassett customer service to resolve the issue is not acceptable. Repeatedly calling and being told they will call you back with a delivery time and never receiving a call back. Asking for escalations to a supervisor with no response is the type of service provided by this company. If you have the time in your day to call multiple times and continue following up on their errors with no response then this is the company for you. There are lots of companies that sell quality furniture and when an issue happens corrects it immediately and my suggestion is to find one of them. Please don’t respond to this review to contact customer service by email because clearly that...

I have been putting off selecting new furniture to replace everything we lost in a house fire. I honestly was dreading the entire process. My husband and I are at the point where our rebuild completion is a couple months out and we could not avoid it any longer. We went to multiple furniture stores but nothing felt like home however near the end of the day we walked in to Bassett. We were greeted by an employee who turned out to be extremely helpful, gracious, and kind. Dawn was informative and through her assistance and guidance we were able to put together living and dining room furniture perfect for our needs and style. The customization options are expansive but simple enough not to overwhelm. And finally we were excited about needing to get new furniture. I am so thankful and can't say enough good things about Dawn and our...