Gug Underwater Gallery — Attraction in Lauderdale-by-the-Sea

After meeting Chris at the Delray farmers market in February and liking his pieces we went online and made the decision to finally buy a handful of 20x30 aluminum prints. On Saturday the 16th we made the one hour drive from WPB to the gallery to make the purchase in person and to look around to make sure we were set in our selection. We walked around the gallery for a minute and my wife goes in the open door in the back to use the restroom. The woman working there immediately raises her voice and runs (literally) from the front desk telling her she can't go in there and demanded she open the door and come out. No signs, open door, seems reasonable to be able to use the restroom when you're about to spend a few thousand dollars. Once my wife comes out the woman goes straight back to her cell phone in the front and never says a word to us the whole time we are there. Probably the worst/weirdest customer service experience we've ever had. I guess silver lining is we saved a bunch of money. Photos are amazing but if you go to buy in person maybe call ahead to make sure Chris is working that day I guess. Whoever was working there Saturday ruined...

I don’t usually feel compelled to write bad reviews, don’t like to dwell on the negative but never have I been treated so poorly by a staff member. The woman working Saturday evening 3/27 was so rude to me. I do look young, but that is no reason to speak so rudely to customers. My husband a I walked in, I was considering purchasing a small print as a house warming present for my parents. We were the only two people in the gallery, in the very back. I answered a face time call and pulled my mask down under my nose to talk better (I admit, I know the rules but nobody was there and we were in eyeshot of no one). This woman rushes up to tell me no photos allowed (I showed her I had received a call and was not taking photos) and she then told me “ I’m not sure if you’ve heard but there is a pandemic going on” and something else rude. So unnecessary, I’ve never had such poor customer service in an art gallery. They lost a sale and...

We met Gug at the 57th Street Art Fair this weekend in Chicago. I was considering buying pieces from the "alien series," but found Gug to be rude & condescending. I was genuinely interested in his experiences & approach. Since there was noone else in the booth at the time, I asked him about his work. I was brushed off & dismissed. When we walked out, he was scolding a child for getting closer than 6 inches to a photo. My 12yo remarked "well, he was gross" (his behavior) as soon as we moved on. Luckily, he was not representative of the other artists at the fair, & we purchased art at a...