JCPenney — Attraction in League City

On November 30th I was proposed to with a beautiful ring that turned out to be a little bit too big. My fiancé reassured me that we would have no issue getting the ring resized since he had purchased a “care plan” which he was told would give him peace of mind in case anything happened.

So the very next day, Saturday, we both went to the JC Penny store where the ring was purchased. They sized my finger and informed us that we would get our ring back within 2-4 weeks, more likely the 4 weeks because of the holiday season. I had absolutely no problem with the 4 weeks and was told I would be updated with the status of the ring periodically.

Fast forward to the 4 weeks, I STILL had not heard anything from anyone, it was me having to call every other day to get any kind of status on my ring. Every single time I called I was transferred over to someone different in the jewelry department and when I finally got ahold of someone I was told that they had NO CLUE on my order. One of the calls, one of the jewelry associates informed me it had been shipped from The Depo and should arrive in a couple days. Okay, so I give the phone a break and several business pass and I still had not heard from anyone! By this time I’ve called the store so much that I call someone from corporate to explain that I have no idea whats going on with my ring. I spoke to a Brianna who tells me she is unable to see any status on the order and for me to go to the actual store and demand to speak to the manager.

Hold on, it gets better…

I get the store later that day and when I finally get a supervisor (since managers are nowhere to be found) she pulls me to the side and quietly tells me that they have LOST MY ENGAGEMENT RING! What the hell?! I have no idea what to say and I started balling my eyes out because I CAN’T believe what they just told me! How could a store like JC Penney LOSE my ring?! I am now hysterically crying on the phone telling my fiancé what happened. HOW EMBARRASING!!!!

And THEN they try to lessen the situation and tell me they would be more than happy to SELL ME ANOTHER DAMN RING for the same price which would be identical to the one I had, still 2 sizes too big, while they continue to “investigate” what happened with my original ring. AND that once they CONFIRM it has been lost, which who in the hell knows how long that would even take, that they would credit us back what we paid for. RIDICULOUS!!!! So you pretty much want us to pay again for another ring, as if we had the money to just splurge on something because someone else lost it, wait around forever, and then cross our fingers that it magically appears or that y’all figure it out?

Thank GOD for Amber, the supervisor, who had a change of heart and was able to make a couple phone calls and credit what we paid for it right then and there back to our credit card. I was then able to turn around and purchase the replacement ring and she also was able to give us a 20% discount on it. I am so grateful for her going the extra mile and turning around the nightmare as much as she could. I thanked her a million times and finally had something on my finger to show off.

I am still heartbroken over it not being the same ring that my fiancé proposed to me with and I am very let down with how they kept giving me the run-around for several weeks. I am very happy with the quality of my ring but will never ever purchase a ring or any kind of fine jewelry from JC...

Went here to take our very first portraits as a blended family today and had the worst experience. We were told to arrive 15 minutes before our scheduled appointment time which we did. We waited about 45 minutes before even being acknowledged by a portrait studio staff member. Then about an hour after our scheduled appointment time, Lisa, the photographer finally came and spoke to us. She apologized for running behind and said she had a few more pictures of a newborn then she would be ready for us. She said it would be really quick. She said she would compensate us for being so behind. That placated me for a little bit longer because I am not unreasonable. I completely understand little ones, especially babies, don’t cooperate with strict appointment times. I thought it was nice of her to offer to compensate for our time somehow as well. About 20 minutes later, they were STILL not ready for us. Without going into detail, one of our children has a health condition and we cannot be expected to sit and wait for almost an hour and a half before things are destined to downhill quickly. Well, sure enough, after waiting for an hour and 20 minutes, things fell apart and I had to make a scene expressing my unhappiness and displeasure at not even having the common decency of a phone call to let us know they were running behind. That is all it would have taken to ensure our business. Needless to say, we walked out without portraits. We bought new outfits for today and spent lots of time getting all four kids ready to ensure we all looked good for our first family pictures together. What a waste of time, money and effort. Don’t waste your time on this...

I went to the store to make a return and was told customer service was closed, and that they could attend me at the front cashier. I was perfectly fine with that because I wasn’t too aware of there hours. When I went up to the cashier I got called up by a young lady. Everything would’ve gone smoothly if I wasn’t being attended by a teenager who was high and unconscious of what she was doing. When she called me up I was unclear of what she was doing as she kept tapping at the screen of the computer and not realizing I was waiting for her to attend me. I asked to do a return and she was unaware of how to do one without a receipt which was understandable to a certain ex. She called over her coworker she instructed her how to do so and she seem disconnected in the whole process. After that she went on with my purchase scanned two items out of the four I was trying to return. She completely tossed over the other two one which had a tag that had fallen which she says and said we don’t need this. I trusted her thinking she knew what she was doing until she only returned a total of $8 back. My return from the purchase was supposed to be around $54. How do you confuse or disregard that mistake? I believe if you’re going to have someone working a front desk they should be conscious of what is happening even if they’re barely learning. Why put an individual who is high and smells like dope to attend people. For all you know the person can be doing all sorts of transactions to make the...