A. T. Thomas Jewelers — Attraction in Lincoln

Just got done working with them and we are very sad about the result... We want to be totally objective here while knowing that isn't possible.

I had my wife's wedding ring built custom for her not more than 2 years ago from someone else who is now retired. The post that holds the main stone in broke. This turned her ring into a stoneless tripod. Wife shopped around for a repair jeweler since ours was out of the business and she landed on A.T. Thomas because they had wedding bands that she wanted to add.

After we went in there together to review the bands and discuss potential fixes for the ring the final answer was "We're going to get these three options in to potentially fix the ring issue we'll have you come look before we do the work."

The next call we got a week later was that the ring was fixed! We had no idea.

Wife and I went in to discuss this and Brian got very upset with us seemingly because he felt the goal of fixing the ring was accomplished and the workmanship was phenomenal. While our goal was to look at the options and discuss what we wanted our ring to look like.

To be clear the ring looks amazing.

However, at no point did we get asked if we wanted our ring to look like that. The exchange from him to us was insulting to say the least are some excerpts as I remember it happening, "An angry customer is a dangerous customer" "I'm sorry your upset" "Leave my store and you never have to be back" "But it looks good right?"

Never something like, "Wow, we had a miscommunication, I value you as a customer how can we work together to make it right" or "I only work here once a week and this work got done and I wasn't explicit that we needed to wait for a decision to be made" I dont know if that is exactly what needed to be said but it should would have been better than what was said.

Again, the work was great, but if you are like us who wants to support local business and looking for a life long relationship with your jeweler I might look elsewhere or consider being extremely clear.

Here is the biggest bummer, we had plans to spend another two grand on wedding bands for her ring that she absolutely loved and now we need to go find something like that...

To wander around the dense forest of life is to know the life of one who has never tasted the sweet, grin inducing bliss that is love. I was once that wanderer. Lonely, aimless, and without that guiding star we call our partner.

I came to Lincoln in 2018 and have never looked back. Through the good, and the bad, I felt myself growing ever closer to the place I would soon see as home. This city, this wonder of the Midwest is where I met the woman who will be my wife and proudly carry the name of the man she trusts with her soul's music box.

I wanted this to be special! I wanted this to be something that the stars would envy in their false social gatherings. I wanted to get the perfect symbol of my knee humbling the very Earth that falls second to this Muse, this flower that only heaven can make. It was then that I had to find the perfect place that would understand my need for such a blessing.

I was that guy that always saw advertisements for Jared's, Zales, and all those other brick and mortar mouse traps. Those were all I knew and I had no knowledge of any other Jeweler that was cooler. My girlfriend told me of a place where the smiles are free and the service is, well, served fresh every day. One day, just that one day, changed my life. That's where I met the folks at A. T. Thomas.

I will say this about the people who will serve you when you visit. They will make it known that you can come as you are. Bring your love in under your arm. Or maybe you will come in holding hands, never wanting to feel the thirst of your empty hand again. Maybe you will bring your BFF because that's the only person you trust to help keep the biggest of secrets for the grandest of all events.

Come as you are my friends. These folks did nothing but care and help us build our foundation. We have now begun framing the home for our souls. Give these folks a chance. I can say, I don't think you'll be...

I went there a few days ago to look at wedding bands, for my fiancee and I. I started talking to this gentleman and showed him my wrong I bought from another store, for my engagement ring and told him I need bands to go with that. He was so polite and friendly. He was also very knowlegable and helped me to find the perfect wedding band. The bonus is he showed me with those bands I could "think out of the box" and flip them the way you normally don't and create my own masterpiece. He made me feel very special. I couldn't decide what I wanted to do and left to look at another jeweler, and I told him I was going to do so. He didn't try to bribe me with discounts or specials to stay. He told me to take a look around before I made a decsion. I didn't feel pressure at all. Needless to say I didn't find anything more beautiful then those rings. So I went back. Also he didn't stop until he got a great price for my picky fiancee and his wedding band! Not until we came back and discussed to buy our rings did he tell us he was the owner. He was just a laid back and great guy! My fiancee's ring shoudl be in soon, and I just have to wait until closer to our wedding to get my ring put together! I can't wait and will be coming back to this jeweler anytime I...