Midway Car Rental LAX — Attraction in Los Angeles

SCAM ALERT – AVOID AT ALL COSTS

I’m sharing my experience to warn others: DO NOT rent from this company. What seemed like a great deal turned into a frustrating and likely costly ordeal.

Here are the bullet points for those who just want the summary:

Hidden $14/day mandatory liability fee not disclosed upfront Car was fine and returned on time with a full tank Staff claimed a tiny, barely visible smudge was “damage” Forced to fill out unnecessary paperwork while rushing to catch a flight Charged $300 without explanation on an unsigned agreement Refunded after multiple emails, but still no clear explanation Company filed an insurance claim over a smudge that would likely wipe off Deceptive practices clearly aimed at scamming renters and insurance Avoid this company—use a reputable rental agency or Turo instead

Here’s the full story for anyone doing their research:

When I arrived to pick up the car, I was hit with a surprise $14/day mandatory liability fee—something that was never disclosed upfront. While I reluctantly accepted and signed an itemized agreement, that fee should’ve been clear from the start.

The car itself was fine and ran without issues for the three days I had it. They took detailed pre-rental photos, which felt more like a Turo experience than a typical rental. I returned the car with a full tank and on time.

That’s when things went downhill.

During the return inspection, an employee pointed out a tiny smudge that wasn’t in the original photos. I honestly thought she was joking—it was such a minor mark, it looked like it would wipe off with a damp cloth. But she insisted on filing a damage claim.

I was then asked to fill out a long form with basic info they already had in their system—while I was rushing to catch a flight at LAX. They also demanded my insurance info, which I didn’t have on me, so I had to scramble to get it. When I explained how stressed I was, the woman eventually let me go and said I could follow up later.

Soon after, I got an email with a copy of the rental agreement—but this version wasn’t signed by me and had a $300 charge added to it with no explanation. I sent in my insurance info and they filed a claim, but I never got a clear answer about the $300. After multiple emails, they finally refunded it.

The alleged "damage" is barely visible, and when I asked if they could just wash the car to see if it came off, they pointed me back to the same laughable photo they sent to my insurance.

Bottom line: this place is a scam. They’re clearly running a game to extract money from renters and insurance. Save yourself the stress—rent from a real company or try Turo. Just DO NOT give these people...

I recently had the pleasure of renting a car from Midway, and I have to say, it was one of the best rental experiences I’ve ever had. From start to finish, the process was smooth, efficient, and hassle-free.

First off, I want to give a huge shoutout to Mike, who went above and beyond to make sure we had everything we needed. From the moment we walked in, he greeted us with a warm smile and a genuinely friendly attitude. It’s rare to find customer service representatives who truly care about their customers, but Mike is definitely one of them. He took the time to go over all of our options, making sure we got a vehicle that suited our needs and budget perfectly.

One thing that really stood out about Mike was his attention to detail. He patiently answered all of our questions about rental policies, insurance coverage, and additional features without making us feel rushed or pressured. He even took the time to show us different car models and let us inspect them before making a final decision. It was clear that he genuinely wanted us to have the best experience possible.

The car itself was immaculate—clean, well-maintained, and in perfect condition. You could tell that the company takes pride in the quality of its fleet. Mike made sure to go over everything with us, explaining how to use some of the newer features in the vehicle, which was incredibly helpful since we weren’t familiar with the specific model.

Another thing that impressed me was the efficiency of the check-in and check-out process. We’ve rented cars from other companies before, and sometimes it feels like it takes forever to get through all the paperwork. But thanks to Mike’s professionalism and expertise, the process was incredibly smooth. He had everything ready to go, making sure we were in and out in no time. When it came time to return the vehicle, it was just as easy. No unexpected fees, no hidden charges—just a straightforward and honest transaction.

Mike also gave us some great local recommendations since we were visiting from out of town. He suggested a few amazing restaurants and scenic routes that we wouldn’t have known about otherwise. It’s little things like this that make a huge difference in customer service.

Overall, our experience with Midway was outstanding, and Mike played a huge role in making it so enjoyable. If you ever find yourself needing a rental car, I highly recommend choosing this company—and if you’re lucky enough to have Mike assist you, rest assured that you’re in great hands!

Thank you, Mike, and thank you to the entire team at Midway for making our trip so seamless and stress-free. We’ll definitely be...

I recently had the pleasure of renting a car from Midway Rental Car at LAX, and I must say that my experience was truly outstanding. I couldn't have asked for better service, and I owe it all to the incredible assistance provided by Alex, one of their top-notch team members.

From the moment I stepped into the rental car office, Alex's professionalism and friendly demeanor stood out. He greeted me with a warm smile and made me feel welcomed and valued as a customer. His knowledge and efficiency made the entire rental process seamless and hassle-free.

Alex's attention to detail was impeccable. He carefully explained all the terms and conditions of the rental agreement, leaving no room for confusion. He also took the time to answer all my questions patiently, ensuring that I had a complete understanding of everything. It was evident that he genuinely cared about my satisfaction and made sure that I had a positive experience.

Not only was Alex knowledgeable and attentive, but he also went above and beyond to accommodate my specific needs. I had requested a specific car model and, despite limited availability, Alex managed to secure it for me. This level of personalized service truly exceeded my expectations. He took the time to ensure that the vehicle was meticulously cleaned and ready for my use, adding an extra touch of care and thoughtfulness.

Throughout the rental period, Alex stayed in touch to make sure that everything was going smoothly. He showed a genuine interest in ensuring that I was satisfied with the vehicle and the overall rental experience. His dedication and commitment to excellent customer service were truly commendable.

I highly recommend Alex and the Midway Rental Car team in LAX to anyone in need of exceptional car rental service. The level of professionalism, attentiveness, and personal care displayed by Alex made my experience truly memorable. I will not hesitate to choose Midway Rental Car again in the future, solely because of the outstanding service provided by Alex.

Thank you, Alex, for making my car rental experience at LAX one that exceeded all expectations. Your dedication and passion for delivering exceptional customer service are truly...