Ladies and Gentlemen Salon and Spa — Attraction in Lyndhurst

I'm not the type of person who takes to social media to complain about a company before I contact them directly and give them the chance to rectify their mistakes. I have been a client of this salon/ spa for a few years now and have still been going since I moved to Bay Village (which is a bit of a hike.) I've always been satisfied with my services up until this year.

I had received a Kerain treatment in the Spring and noticed it was applied differently from the last time I received the treatment (she applied it on my hair wet and the last time I specifically remember her blowing it dry and then applying- because she even made a comment that she had to blow it dry, apply the product and then blow dry it again.) The first time I had it done- I totally noticed a difference in my hair and LOVED it, so when it was being applied differently, I was a little nervous but figured she knew what she was doing. Sure enough, on week 3 I noticed it hardly seemed I had anything done. Mind you, they say this services is supposed to last 6-8 weeks and I only wash my hair 2x a week, so I know it was nothing I had done differently.

When I called to explain my frustration, they told me that it is able to be applied to both wet or dry hair and basically that I was out of luck because I didn't call within 2 weeks of getting my hair done. I understand that for a cut/ color but for a treatment that is supposed to last 6-8 weeks and stopped being effective on week 3, you would think a reputable salon would be willing to make an exception. I even called corporate and got the same spiel-- it can be applied both ways, it's been more than 2 weeks, blah blah blah.

I chalked it up as a loss and called the salon to make my next appointment. I brought up my situation and opted to go with a higher level stylist this time. Even the receptionist said she has heard similar complaints about the service not being effective when applied one way vs the other and told me the stylist would be able to apply it the way I preferred. Awesome...or so I thought.

Imagine my surprise when I am greeted at the salon by a totally different stylist than who I made the appointment with?! No idea what happened there but she was nice and I'm usually not picky who does my hair so I let it slide. Well THEN, I explained to her my preference of the Keratin treatment being applied and she told me she only applies it wet and would never do it on dry hair. She told me that if I wanted it applied a different way, she suggested not getting it done this time because she was not comfortable applying it the way I wanted. SERIOUSLY? I drove 45 minutes to get the service I scheduled. I told her I have now been told all of these different stories, even by corporate. I had the treatment done, in hopes it would be better this time and NOPE. Still not as effective as the very first time I received it. I have naturally curly, thick hair and can immediately tell when my hair is the exact same as having it done even prior to the treatment.

All of this to say that their customer service is AWFUL. They totally brushed me off and made it more than obvious that they really could care less about my situation and blew me off even after making multiple mistakes. All they had to do was get me connected to someone on the phone that actually knew what they were talking about and act like they cared. I wasn't rude and had a legitimate frustration. To say I am disappointed is an understatement. Hopefully they can get it together and at the very least, get their customers accurate responses to any future concerns. I mean come on, how...

I went back and forth on whether or not to leave a review based on my last experience at L&G, but after much consideration ultimately decided to share. I grew up in the area and have been getting my hair cut at the salon for about 10 years. I have since moved away, but have gone back several times when in town since I've always had such a positive experience.

I get a very simple hair cut - just below the shoulder, straight across, no layers, a tiny bit of face framing. I've never deviated and never had an issue. I asked for the same at my last visit to L&G and truly couldn't believe how bad the results were. Besides being shorter than we agreed, the face framing is choppy, uneven, and has left me with about a 3 inch side bang that I can't get into a pony tail. I've had several people tell me it's the worst hair cut they've ever seen.

I knew immediately the haircut was bad, but didn't feel comfortable asking the stylist to continue cutting to fix it as she acknowledged once the hair wasn't sitting right and decided to cut layers, making it much worse. Once I got home and my family reaffirmed how bad the cut was, I knew I needed to call.

I called the salon that afternoon and they offered for me to come back in the following day to fix it; however I was leaving town that day and since the haircut was already MUCH shorter than I asked, I didn't think there was much they could do without taking more off. I asked if a manager could call me back to discuss further. This resulted in a month long game of phone-tag, and each time I would explain to the receptionist the situation and they would tell me no manager was available. No attempt was made to call me back save for one callback I received at 5:15 am pacific time, which I missed and was promptly placed back in the cycle of chasing a manager.

My goal was not to bash the stylist or complain for a refund - the damage was already done - but I felt strongly that management should know just how bad the cut was and wanted the chance to let them know about my experience. When I finally got in touch with a manager, I told them exactly that - that I was just looking to explain what happened and share a few pictures so they could see the situation. The manager did not seem to care one bit about what happened, she just promptly processed a refund and rushed me off the phone.

While I appreciate them refunding me for the service, I do wish management cared more to understand what actually went wrong rather than just trying to make the problem go away. I feel strongly that because of how bad the cut was, they should care about how people look when walking out of the salon. It was ultimately this disappointing experience with the management team that has led me to write this review. I hope in the future they take better care to understand how customers feel when...

I cannot comment on the quality of their work because I never actually received my service. I booked a three-hour cut and color with a lead stylist three weeks in advance for 9/27/25 at 10am. I arrived on time. When a stylist came out asking for "Amanda," both myself and another client stood up. I immediately questioned the front desk, but they brushed me off, and the stylist took the other client back without verifying.

At 10:15, another stylist came for me and told me I was only scheduled for a haircut. I explained that I had booked a cut and color with a lead stylist, but she couldn't resolve the issue. At 10:20, the front desk finally decided to investigate. They went to speak with the stylist, who admitted she had taken the wrong Amanda. Instead of coming out to apologize or honoring my original booking, she dismissed me outright, saying she was already halfway through the other client's haircut and couldn't help. Rather than correcting their mistake, the front desk told me I would have to reschedule -- as if my time didn't matter.

What makes this experience worse is the total lack of accountability. Neither the stylist nor the front desk clerk ever apologized to me directly for wasting my Saturday morning. If I had been the one to miss the appointment, I would have been charged as a no-show, but when the mistake was theirs, I was brushed off without a second thought. This isn't just poor service and blatant disregard for clients. If you value your time and expect basic respect,...