Capitol Theatre Macon — Attraction in Macon

Greetings. To be clear, I have not attended a performance at the venue - this review is focused solely on their lack of customer service, based on my recent experience. Background: my lady and I are in our 60's, I've been attending live music performances since 1966 or '67 from the WBAM Big Bam package shows in Montgomery, AL, to the Fillmore East (was there the night the original Live At Fillmore East was recorded), to Red Rocks to the Belly Up in the San Diego area. I also took a couple years off from my normal work (technical professional) and managed a live music club as well as served on the board of directors of a sizeable (~200,000 attendees over a 3-1/2 day period) festival with three music stages, where I was on the entertainment committee as well as booked, produced and emceed the first evening of (national) Blues in the 20 year history of the festival.

I'm currently in the Columbia, SC for a work gig and although I don't attend many shows these days, I can and do still have interest and excitement over a show now and then. So when I saw that Ray Wylie Hubbard was playing this venue on Saturday May 24th, and then Lucinda Williams on May 31st, I became excited. I checked tickets, no reserve tickets were available (remember - we're in our 60's and not up to standing for a 2-3 hour show (including opener) or being jostled by a crowd - I thought, well, I'll contact the club and ask them about their set up, i.e. is there other seating that might be available if we get there by a certain time, etc. It's a 3-1/2 drive for us, we would have needed to stay overnight, etc.

So I called the ticket purchase number ... twice ... no help. I emailed the Marketing/Box Office Manager ... twice ... no response. I called the main # and left a message as directed ... twice ... no help. When I managed the club I referred to above, I took pride and pleasure in answering inquiries from patrons, or potential patrons, no matter when they presented themselves ... while we were busy getting the club ready for the night's show ... or in the middle of a show. I did so because not only was it my job ... it was also my pleasure as well.

I'll make it to Macon at some point ... I must visit the Big House museum ... and I'll hopefully at least be able to walk into the club and check it out (because it's my hobby to do so) ... I used to let folks do whenever asked ... but I really wonder if management at the Cox Capitol Theatre would even allow that. It's a shame and it's sad!! Be...

Terrible experience! We bought tickets for the 02-27-16 Billy Joel tribute. Doors were supposed to open at 7:00. We got there about 6:15, went next door for a drink, then returned at 6:50 or so. By that time, another couple was waiting to get in. 7:00 came and went, and no activity inside at all. Finally, one gentleman who had driven from Byron went to the Rookery to try to get some information. Come to find out, the show had been cancelled/postponed with NO NOTIFICATION AT ALL! No person there to let us know, heck, not even a SIMPLE SIGN ON THE DOOR. They just left us hanging. This place needs to get its act together. We've been to several shows in the past and things were pretty good, but if this is how they do business now, I want...

The venue itself has a lot of personality. They have kept the original vibe and glory of the building alive well. Saw the Turnpike Troubadours here in October; was disappointed immensely to find out balcony seating wasn't available because of a small turnout...i went to this show with my dad who has issues standing for long periods, and the main reason we chose this venue was because of the advertised balcony seating, so we were extremely disappointed that it wasn't available for our show. Also the staff (or at least some of the staff) is fairly rude and has something of an attitude problem. Other than that, decent venue with a cool vibe and...