Office Depot — Attraction in Matthews

Kristen in the Copy/Print center provided a terrible customer service experience.

I was in Charlotte on business, visiting my company's local office. I work in the marketing department of an engineering firm. It is my job to produce proposals, and the Charlotte office does not have in-house printing capabilities, so my boss told me to just go to the nearby Office Depot.

I walked in and waited at the counter. I informed Kristen I needed 7 copies of my proposal printed and would need to overnight it to its final location. She asked if it was something that could be picked up later and I told her no. She didn't like that answer and proceeded to tell me it would take awhile. I asked her how long and she said around 30-40 minutes and I said that was fine, I would wait. She was very huffy with me as she delegated the printing to a different employee, whose name I believe was Julie. Julie was very professional and pleasant.

Julie printed the documents. I had supplied covers and tabs, so I put them in the correct place and then Julie bound the documents. The entire time this was going on, Kristen was very obviously complaining about me to anyone who would listen. She kept looking in my direction, pointing, rolling her eyes and huffing.

When it came time to overnight the document, Kristen came back over to process that part of the order. I informed her that I would be taking my business to UPS since I was clearly such an inconvenience. Her coworker Julie apologized profusely despite her having done nothing wrong. Kristen said nothing and just walked away.

There was a UPS around the corner who was very pleasant to deal with and informed me that they had printing capabilities as well. That Office Depot location did not lose just one customer that day, but they lost the business of an...

Susan in the printing center was a salty muffin from start to not even finished yet because I have to go back. I asked for a thick lamination in order to be able to use a set of student cards in my classroom all year. When I returned to the counter for pick up - she said that she had run them through three times, but they hadn't sealed properly so - I would have to cut them (or have them cut them for .39 a cut) and then they would run them through one at a time and I could come back in a few hours because they had other jobs to do. I questioned why this wouldn't have been explained when I dropped off the items to be laminated and she just went and got the manager and then flat out lied in front of him saying she told me ahead of time and I was just upset about it. No, Susan, you didn't - if you had - then you wouldn't have felt the need to explain when I returned for pick up that you had run them through three times and they still hadn't sealed so the next step would be to run them individually - I would have, instead, come back to the counter expecting to cut them so they could be run back through for the proper seal. Ultimately, I'm not going to go back tonight because there is a pretty big storm and Susan can go home and deal with the part where she feels she has to lie over some lamination. Good Luck with that one, Office Depot - you may wanna' scroll down and see the numerous complains about...

YOU WON"T BELIEVE THIS!! I went to this Office Depot because I was doing an important meeting with a client and the local Office Depot printed the wrong copies. I asked for help and was willing to pay for it, asking for no consideration on the part of the other store that screwed up. The woman at the counter was short, and her body language screamed I DON"T CARE ABOUT YOU OR YOUR PROBLEM! I asked for 20 sets of 20 pages, not bound - she said she was busy on other orders and didn't have time to help me. I said, Can I use the self service? She said - both machines are broke down. I spoke with manager who was much the same as she was. While talking to them, a young man walked up and asked how to get copies. They quickly took care of him while I was standing there! SO.. this is the funny part. I said, what is your return policy on printers? They said 14 days. So I said, "If I buy a printer now and use it to make my own copies, can I return it tomorrow?" They said, sure! I bought a color laser printer, took it to my hotel room, printed the copies I needed and returned it the following day. How stupid is that? The time they took arguing with me far surpassed the time it would have taken to make my copies. It's no wonder Office Depot is having problems. Awful business...