Home2 Suites by Hilton Miami Airport South Blue Lagoon — Attraction in Miami Springs

As someone who works in hospitality, I am appalled by the shockingly poor service, inconsistent policies, and potentially deceptive practices I encountered at this Hilton property. What began as a simple early check-in request spiraled into a Kafkaesque nightmare that has shattered my trust in this hotel and tarnished my view of the Hilton brand.||||The saga unfolded as follows:||||1. Initially informed of a ridiculous $75 early check-in fee, even if the room was ready.||2. Hilton Diamond support assured me I could check in early without a fee, confirming this with the property.||3. Upon arrival, one front desk representative said I could check in without issue.||4. Moments later, another staff member contradicted this, refusing early check-in.||5. The manager then emerged, insisting on the fee because the room was being "rushed" - a claim that makes no sense if the room was supposedly ready.||6. I overheard the manager asking staff if they had "switched the room in the system," with staff confirming they had.||||This chaotic sequence reveals a property in disarray:||||- Blatant disregard for Hilton Diamond status and corporate-level communications||- Inconsistent policies even among front desk staff||- Possible manipulation of the room management system to justify fees||- A manager who seems more interested in extracting fees than providing service||||The overheard conversation about switching rooms in the system is particularly disturbing. It suggests a deliberate attempt to misrepresent room availability to justify charging unnecessary fees - a practice that borders on fraud.||||As a hospitality professional, I'm stunned by the lack of basic service standards, communication, and integrity displayed here. This goes beyond poor customer service; it speaks to a systemic problem within this property's management and culture.||||I strongly caution all travelers, especially Hilton loyalty members, against staying here. The risk of being subjected to arbitrary fees, conflicting information, and potential deception is simply too high.||||Hilton corporate needs to launch an immediate and thorough investigation into this property's practices. This level of service and potential misconduct is not just a failure of hospitality - it's a betrayal of the trust guests place in the Hilton name.||||In my years in the industry, I've never encountered such a perfect storm of incompetence, inconsistency, and questionable ethics. This experience has not only ensured I'll never return to this property but has made me seriously reconsider my loyalty to the Hilton...

As someone who works in hospitality, I am appalled by the shockingly poor service, inconsistent policies, and potentially deceptive practices I encountered at this Hilton property. What began as a simple early check-in request spiraled into a Kafkaesque nightmare that has shattered my trust in this hotel and tarnished my view of the Hilton brand.

The saga unfolded as follows:

Initially informed of a ridiculous $75 early check-in fee, even if the room was ready. Hilton Diamond support assured me I could check in early without a fee, confirming this with the property. Upon arrival, one front desk representative said I could check in without issue. Moments later, another staff member contradicted this, refusing early check-in. The manager then emerged, insisting on the fee because the room was being "rushed" - a claim that makes no sense if the room was supposedly ready. I overheard the manager asking staff if they had "switched the room in the system," with staff confirming they had.

This chaotic sequence reveals a property in disarray:

Blatant disregard for Hilton Diamond status and corporate-level communications Inconsistent policies even among front desk staff Possible manipulation of the room management system to justify fees A manager who seems more interested in extracting fees than providing service

The overheard conversation about switching rooms in the system is particularly disturbing. It suggests a deliberate attempt to misrepresent room availability to justify charging unnecessary fees - a practice that borders on fraud.

As a hospitality professional, I'm stunned by the lack of basic service standards, communication, and integrity displayed here. This goes beyond poor customer service; it speaks to a systemic problem within this property's management and culture.

I strongly caution all travelers, especially Hilton loyalty members, against staying here. The risk of being subjected to arbitrary fees, conflicting information, and potential deception is simply too high.

Hilton corporate needs to launch an immediate and thorough investigation into this property's practices. This level of service and potential misconduct is not just a failure of hospitality - it's a betrayal of the trust guests place in the Hilton name.

In my years in the industry, I've never encountered such a perfect storm of incompetence, inconsistency, and questionable ethics. This experience has not only ensured I'll never return to this property but has made me seriously reconsider my loyalty to the Hilton...

I'll start by saying I am a local, so I know about bad service in Miami. I read the reviews and was skeptical about renting at this place so I visited and asked to see the rooms. Upon entering the hotel I was pleasantly surprised at the cleanliness in the lobby. Hand sanitizer station by elevator as well as lysol wipes. Decor is nice and lively. Yeslin at the front desk was very nice and helpful, she quickly requested someone to show me a room. Tatiana came and took me to see the room. Elevators were clean, hallway was clean and room was great. She then took me to the 10th floor and I was sold. There is a restaurant there with a magnificent view of Miami International Airport and a view of Blue Lagoon on the other side. There is plenty of seating area, a large TV, pool table and a computer with desk as a work station. There is also a small fitness center which is nicely equipped with treadmills, rowing machine, dead weights and elliptical machine. There is a laundry in the first floor too. The pool is a nice size with lounge chairs and plenty of tables and chairs. There is a BBQ area with two gas grills and nice patio furniture with a fire pit all over looking the Blue Lagoon. Plenty of parking directly infront of the hotel too. The hotel is located in a good area of town and has a chipotle, a starbucks and a Panda Express next door. The hotel offers free breakfast which has a nice variety of things waffles, pancakes, eggs, yogurt, cereals, juice, coffee, bagels, muffins etc.. Within walking distance (about 4 blocks away) is a strip mall with a Publix supermarket, Giardinos salad, a Mexican restaurant, a Burger King and a Cuban restaurant too. Hotel is also located within a 15 minute drive from Coral Gables which has many restaurants or you can easily get on the 836 (1 block away) and head East to Miami Beach or West to Doral which also has plenty of restaurants. Also in Doral are International Mall and Dolphin Mall. The rooms were clean, housekeeping was great and the beds and pillows were new and comfortable. A/C worked perfect for the Miami heat and the room has a big refrigerator, dishwasher, a microwave and silverware. It does not have a kitchen, but if you want a hot plate you can request it (not sure if there is an extra charge for that). There is no stove or oven. I have nothing negative to say about this place and I highly recommend it to anyone looking for an affordable hotel that doesn't put a dent on...