My stay was good at first and turned into the worst experience at a hotel ever. I will start from the top on my stay. I checked in on July 19th where the young lady behind the counter was very pleasant, she did not go above and beyond for anything but was plenty nice. Friday night my room was just fine and I had no issues at all. Then Saturday night to Sunday morning in the middle of the night multiple times my AC made a ton of noise waking me up multiple times throughout the entire night. So first thing Sunday morning I went to the front desk and mentioned it to Alex and Alex seemed nice and wanted to help. He told me we have two options, the first option is switching rooms but he informed me they no longer have any king rooms left so he would rather do option #2 and try to send maintenance up to the room to get it fixed. I said no problem at all, if it doesn't get fixed will you call me to change my room. He replied with yes. So I left to proceed on with my day and I receive a call from Alex at 8:48am and he said my room had "do not disturb" on the door. I told him maintenance is fine to go in the room, that was for the cleaners. He then said "great I will call maintenance and have him go up right now" I said "great, if they can't get it fixed will you call me?" He replied with "yes" So again I went on with my day and didn't think of it since I did not hear from him I figured it was all fixed. Fast forward to Sunday to Monday night once again the AC started "rattling" on and off making a ton of noise waking me up multiple times throughout the night. So I went straight to the front desk the Monday morning where the initial lady just said she can send maintenance up and I replied with "I don't need maintenance I am checking out today" Anyways she said I need to talk to a manager and I spoke to Deatre (not sure if that is the spelling of her name) and she informed me she can only comp me for one night. I asked why since I was inconvenienced for 2 nights. I replied with "I spoke with Alex yesterday and he said he was handling it." She then replied with "well how our process works is he is supposed to bring it up to a manager and the manager is supposed to handle it, that is our proper process" I then said "I don't know your process and it is not my fault he didn't follow the SOP's of the company. Anyways all she said is she can comp me one night and and that she will reach out to the front desk manager Ernest via email and he would Tuesday. Anyways Tuesday comes and goes and no call from Ernest (go figure). So Wednesday I called a total of 6 times because I kept getting the "he is busy right now call back later" Anyways I finally got ahold of him at 11:47am and he said he was off at 4 and would give me a call before he left at 4pm. Once again no call back and 4:08 I called him and I caught him right as he was walking out. Ernest told me he would talk to Eduardo who is his boss and he would give me a call back tomorrow which would be 7/25 (the day I am writing the review) well I just got off the phone with him and he told me that Eduardo and him both decided to stay at the one night because they did offer me another room. I replied to Ernest with "I was offered another room if you couldn't fix my issue and no one called me back to let me know so I assumed it was fixed since that is what your employees said" (shame on me for assuming). Anyways, I asked to speak with Eduardo and Ernest said "Eduardo told me to tell you we are not willing to do anything else for you and he will not talk to you." At this point I told him I would be writing a review and letting the company know how poorly I was treated. I have videos, phone calls and plenty of documentation proving the issues I had and no manager even cared to listen or look at my proof. The answer was just "No" What a terrible experience with Hampton inn Brickell.