PC Laptops Corporate Offices — Attraction in Midvale

I have been a long time customer with PC Laptops in Riverdale, UT for many years. We had 2 computers built by PC Laptops for $5000.00+ back in 2010 and we have recommended many people to PC Laptops, as well. In the last year and a half I retired. I went to the Riverdale store to have my computer updated and was told it was outdated and I had to purchase a new computer which I could not afford because I am now retired. I was talked into purchasing a refurbished computer because my "LIFETIME" computer was not compatible with windows 11. NOW, A year later...they are saying I need to purchase another used one for almost as much as I would have to pay for a brand new one if I trade in the refurbished one, after I was told my refurbished computer is STILL NOT compatible to Windows 11 ! I am a woman and feel like I am being taken advantage of. I am so frustrated and hurt to think that my devotion as a long time customer makes absolutely no difference now. They do NOT care about the people like they say " WE LOVE YOU AT PC LAPTOPS". I would be computer broke if I keep working with them! Word of mouth is huge and better than advertisement. I have an appointment on Monday and believe I will leave there crying as I won't be able to afford a compatible computer with the necessary future...

Brandon,

Really disappointed. A professional service quote usually is in writing and contains all the particulars: including parts, labor, miscellaneous shop materials, shipping, taxes ect.) The fact you send me an email with round about numbers with no details confirms you folks run your PC Laptops location "off the cuff". As a business person I am appalled.

The fact that more then three weeks went by and the only effort to make contact was generated by us. Not once did you or your customer service call or email us. This only provides additional confirmation PC Laptops is a poorly managed business. I hope you folks do not rely on word of mouth referrals and recommendations because we will not be your best spokespeople! Send less on fancy commercials and more to get top notch employees!

We will come in and pick up our Dell lap tops without charge and take them to some IT "professionals" who care about building their business success through honest, reliable and dedicated service to their customers

Howard...

Holy cow! Wyatt! You are our hero! Microsoft took over my computer, hid All of my Google stuff and I was livid! Everything I use for my business was in my Google account. And Microsoft, the invasive, corrosive, pain in my neck, software nearly cost me!🤬 But lucky for us, Wyatt was able to save our bacon! After a grueling hour and a half of trying to figure out what the hell Microsoft did, Wyatt was able to not only get Microsofts software control undone, but then managed to get my Google accounts back in control and he found all of my backed up work. Because I set a 2 step recovery for my Google, Wyatt was able to easily recover my Google. He even thanked me for setting up that 2 step recovery. I don't know what I would have done without Wyatt's help... I was ready to return my laptop yo PC Laptops with a raging, angry, seeing red, bull attitude! Thank goodness for my husband Sonny for his patience, and then contacting At Home Support and getting Wyatt. Thank you again Wyatt! You dear sir deserve a raise...