Bachman Furniture — Attraction in Milwaukee

We needed some furniture, so my husband and I went to Bachman Furniture in April. When we walked into the store, we saw most products have clearance tags. We ordered a set of sofa and a king bedroom set from them. Jerry, the salesman said that they are from Italian. But they don't have any in stock, we have to wait about 4 months for the next shipment. Yes, they order brand new Italian furniture for clearance sale. We were more excited than curious at that time.

In September, our order arrived, and we scheduled a day for delivering. Their delivering date is not flexible at all. Only one day per week for our area, so I have my parent-in-laws waited in the house. When I got home in the afternoon, I noticed two small cut on the back of the sofa and a discoloration spot. One cut was even repaired in some way, but the cut is still very obvious. I contacted Bachman Furniture right away. Jerry said that I have to talk to the person who works in custom care department. Carrie is that person, but she is not there that day. After several days, I don't hear from them, I contacted them again. I told Carrie what happened to the sofa. She said she will have the delivery guy take a look at it when he comes for delivering another item.

The delivery guy came and took several pictures. I have to call again to find out the result. Carrie said she will talk with her manager, then let me know. After several days, Carrie called me said the delivery guy didn't notice the damage when they deliver the sofa. My in-laws are in their 70's, their eyesight are not very good. It's possible that they didn't notice anything. But I saw the damage right away when I got home. I told Carrie that I don't think it's caused by the delivery, I think it was damaged in the factory, because one cut was repaired. But Carrie told me that the sofa set is sold as clearance item, Bachman is not responsible for anything. WTF!!! They have clearance tag on almost every furniture, and they order the sofa set as brand new item from the manufacture! Now they tell me they are not responsible for any damage because of the clearance item? I think Bachman Furniture is using Clearance Tag as a sales strategy, but then use it again to get them out of responsibilities.

Beware about their product. They claimed that the product is from Italy, but the quality is not very Italian. There is no brand tag attach to the furniture, which make me wonder if they are authentic Italian furniture.

I won't go back there anymore, I won't refer my friend shopping there anymore either. We made almost $9000 purchase from them, but didn't get $9000 service. They shouldn't treat their...

I purchased a mirror over 3 months ago and was told it would be in stock 4 weeks after the purchase date! I have called regularly to check on the status of my item. Each time I spoke with an administrative staff. I was told something different. 1. Your mirror should be here within a week. 2. I’m checking with the shipper to see if your mirror is in the next shipment. 3. Per the terms within your purchase agreement. We have at least 3 months to fulfill your order! And 4. The most recent excuse. We received your mirror and it was damaged. So we spoke with the company and shipper and we have expedited you another one. No one consulted with me about ordering a new mirror. No one ask if I wanted my money back! She made a calculated decision without my consent! I have received nothing but excuses and lack of accountability from the store manager. She is a liar, extremely unprofessional and had the audacity to tell me that I have a contract with them which means however long it may take for them to fulfill my order. I have no choice but to wait! I asked her multiple times to escalate my concerns to the owner Joe Bachman and she refused! Telling me I can not speak to him. She is the ONLY person within the company that I am allowed to speak with! I have never in my life experienced this level of unprofessionalism and some one failing to take accountability; due to their negligence. I agree once they have your money they string you along; due to their internal deficiencies! I am beyond disappointed at the rudeness and disrespect provided by the store manager and her unwillingness to escalate my concern to the owner Joe Bachman and or to someone else that is able to positively mitigate my concerns. If she is the face of Bachman. I can only imagine their business declining...

My experience was horrible here. I went to Bachman’s to shop their moving sale I purchased a king size mattress set for approximately $1100. During the delivery of my mattress my kitchen table (island) was broken by the delivery drivers while moving it. I called the company immediately told a sales man that answered the phone the drivers broke my table he told me that everyone had left for the day but to email photos which I immediately sent ( this was on a Sunday evening around 6:30pm)so on Monday I didn’t hear anything back from the company so I gave them a call the secretary started that the manager was out sick and that she would pass all the information along to him so I waited Tuesday no call Wednesday no call Thursday no call so I went to the store the manager was in I explained everything to him. He told me he would get back to me by 2pm which he did but to only tell me they are not responsible for the damages. How do you come to someone’s house to delivery a mattress destroy their kitchen table and not be responsible. The manager was so rude and unprofessional it was just mind blowing. I thought this was a reputable company but after the way they treated me a loyal customer I wouldn’t recommend anyone shop their. Managers customer service skill absolutely suck....