Gearheads Outdoor Store — Attraction in Moab

Gearheads is the best shop for all your outdoor needs, especially rock climbing. The staff is filled with superb people who are super friendly and extremely helpful. They have the best collection of climbing and mountaineering gear in the area, hands down. Not to mention, they offer free filtered water and post it every where so you do not forget before going into the desert.

Gearheads has a staff who TRULY CARES about the surrounding community as well as the influx of visitors. They have clearly been in visitors' shoes and their great service reflects that. Their reputation holds up within the community. Everyone I have met in the creek (first timers to old timers) have said they only shop at Gearheads. After today my experience today, I completely understand why this is the case.

My story goes like this:

I went into Gearheads after having an AWFUL experience at PAGAN MOUNTAINEERING. The folks at Pagan really screwed me over selling me the old Indian Creek Guidebook, knowing full well that the new one came out THAT DAY. They had no signs posted anywhere in the store. They did not make a single mention to me at the counter as I continued to inquire in great detail about the Creek as a first timer, solo traveler from out of state. I went to climb later that day and was made aware by some local folks that Pagan did me wrong. These same folks told me about how AMAZING GEARHEADS is and how I should shop there instead. I went back to Pagan to attempt to right their wrong. PAGAN REFUSED to admit fault, pretended they didn't remember selling the book to me, and denied the refund and/or exchange with supplemental payment for the new book. After being tossed out of their store, I went to Gearheads.

The AMAZING staff at Gearheads, specifically a nice guy named Jake, not only listened to my story in full, but truly helped out a new climber to the area. They did what the people at Pagan refused to do. They allowed me to pay the difference for the new book and sent me on my way. Not to mention, they have SO MUCH MORE equipment compared to the other stores, both soft and hard goods. They can accommodate all of your rock climbing needs. Their selection of cams, ropes, belay/ rappel devices, headlamps, draws, biners, clothes, shoes (rock and hiking), tape (multiple tape options both in size and brand), chalk, and so much more REIGNS SUPREME. They are EXTREMELY KNOWLEDGEABLE about the area and can help make your stay that much better.

I am grateful for the fine folks over at Gearheads and I will solely give them my business every time I am in Moab.

Thanks...

Professional, knowledgeable, and friendly staff.

Went to this establishment twice in 24 hours with different staff present and stand by this rating.

First they have what you need to get you where you are going and back, what was a delightful sight was water. Now Moab has a desert like environment, but many folks are dry camping in the valley so filtered water is their life line. Thank you for this service.

Second, the consistency in their staff between hours. It is one thing to be knowledgeable about gear or local attractions, it is another to have a good “customer first” understanding when outside the big box retailers. For example the staff noted a incorrect shirt size and tactfully mentioned how they sometimes run small after a wash. Sure enough staff was right. The shirt was small and did a quick exchange in less than 5 minutes. Pro man. Pro.

Third, they seem to have a sustainable vibe going on. So big boxes have similar choices for gear, but Gear Heads had a particular brand of sunglasses that were 100% plant based. That is a choice that the management made and indicates the commitment to the environment and their customers.

Hats off to you and your...

Several days ago I purchased 65 meters of canyoneering rope from Gear Heads. A group of us took it out to a local canyon in Moab and experienced some undue sheath wear on it’s very first use.

We took it back to Gear Heads questioning whether there had been some issues with this that they knew about. Not only did they answer our questions about the sheath and the potential manufacturing defect, THEY REPLACED THE ENTIRE ROPE! What an unexpected surprise!

They were all very prompt, polite, knowledgeable about the local canyons and concerned about the product. Huge shout out to John – we all appreciated his time and effort with the entire transaction!

I’ve purchased a fair amount of items at Gear Heads, frankly, because they’re right here in Moab where I work. However, now I’ll go to them first for all my gear needs and primarily support them because they’re more than fair and provide outstanding...