Sofi at Morristown Station — Attraction in Morristown

Before I go into my full review, I have to say that I love living here and I don’t think that the current google rating accurately reflects the current management team or quality. You’ll notice if you go to other apartment websites you will see a much more fair rating for Sofi. Another important side note, there has been major change in management in the past year and I believe this has helped the complex immensely with customer service and overall quality of living!

Okay onto my full review, I have lived in Sofi Morristown for over 2 1/2 years and this is my favorite place to live in New Jersey by far! Not only is Morristown a beautiful, young, safe, fun, and foodie spot, but the location of this apartment complex is the best in town.

The property manager, Collin, and the assistant property manager, Jenna, are always positive and willing to go the extra mile for their tenants. They are available to chat in person, by phone, or by email and make the exchange very warm and friendly if I ever need anything. These two are helpful with sending out reminders, updates, and general communications regarding our “home” because they are always trying to make the experience here a more enjoyable one.

The team recently installed a gourmet coffee machine offered 24 hours a day now, not to mention the newly renovated club room, office space, gym, new hallway carpet, and the walls got a fresh coat of paint. There is a package locker on the first floor, so you can have peace of mind that your package is secure. The team also helps with overflow packages during the holidays so even in the craziest times, finding what you need is easy. Outside we have a very social area with a pool and hot tub in which we just got additional pool chairs this summer along with a fire pit that has beautiful ambient lighting and grills for summer cookouts!

I have made many friends living in this building and one of the main reasons is because the team is always hosting events from ice cream nights, to burgers, art shows for charity, and partnering with local businesses like Godfather pizza and Cambridge wines. So if you’re looking for a lively and welcoming community that has somewhat regular events, you’ve found the right place. I can think of 10 people/friends off the top of my head that I could text if I ever needed anything. I used to live at an Avalon in Wharton before moving here and that was okay but this is a younger crowd where you’re sure to make friends!

Like any apartment I have had a few maintenance requests. the process is quick, I put in a request online and receive a prompt response; sometimes within the same hour or day, for non-emergencies at that! Both maintenance guys, Lloyd and George are extremely helpful. They listen to my exact concern, make sure I’m happy with the result, and are willing to accommodate in any way they can. They keep tools, and supplies on site so my requests have always been fixed quickly. There is also a very friendly gentleman that helps with our trash removal, Scott; and he’s always smiling too! This entire Sofi team makes living here so simple and easy.

Ohh and I forgot to mention the security! There is secure parking in the garage with staff and gates, there are on site security guards that I will see from time to time, and I feel safe as a woman walking in the building at night. I feel good about the town renovations too, walking along Morris street into town (south street) is well lit and much nicer than a few years back when the strip mall was next door.

I have thoroughly enjoyed my time here at Sofi and want to continue living here because of the people, the new + fresh environment, and the great location to town. Thank...

Run further away from renting at this place.

My wife and I lived here from 2020 to 2021. Below are some issues we encountered:

The building's garage was often flocked with kids skating up and down during the day. Homeless individuals invaded the property at night for shelter and tempered with security cameras to avoid being caught. Packages went missing multiple times. Unpleasant staff.

Management incompetence

Management refused to intervene after multiple complaints about our next-door neighbor's TV noise from midnight to 7 AM. My wife was pregnant during this period, and management failed to take proper action. They sided with the next-door neighbor after said neighbor denied making any noise during the period mentioned above.

This went on for several months to the point where it affected my daily work from home and my wife’s sleep during her pregnancy.

I submitted another complaint to management, to which I was told they couldn’t do anything about the noise issue. So I took matters into my hands and knocked at this noise-making neighbor's door and told them to turn the TV noise down, and they did.

Issue solved? No.

Police involvement

A few days later, the neighbor was back to making noise from midnight to 7 AM. I was fed up, my wife was stressed due to lack of sleep while pregnant, so I called the cops one evening.

The cops came and did a poor job investigating the issue. They stood outside the neighbor's door to observe the loudness of the noise from the TV and concluded that it wasn’t loud enough to issue a warning to lower it down.

I made it known to the cops that the noise issue my wife and I have is inside our bedroom since our bedroom was right behind the walls of this neighbor's living room. So to conduct a proper investigation, they need to observe the issue from our bedroom, not the neighbor's front door. They refused due to covid rules and sided with the neighbor.

The cops mentioned that the best I can do is to keep reporting the noise issue until there are enough reports for them to conduct another investigation. At this point, I have lost the battle. Cops sided with this neighbor and so as management.

We tried using white noise at night to sleep at night but found out that it made it even more challenging to sleep. Eventually, our lease ended, and we moved out faster than a blink and never looked back.

Please save your time and money by...

I've been residing at The Highlands since a year now and it's been a wonderful experience so far. As a busy professional, I like how the clockwork efficiency of this place lets me live care free.

Pros:

1. Location - Right next to the station, 287 & downtown.
2. Maintenance - The property is maintained immaculately. Very clean and updated - both the community spaces & the apartments. The staff is quick to respond to requests, courteous & professional
3. Utilities - Covered parking on your floor & washer-drier in unit are perks you won't always find
4. Apartment - Spacious with lots of closets & big, modern windows for optimum light & ventilation. Big wide counters & an island in the kitchen. Appliances work just fine. The central heating works well. And the apartment is very well lit
5. Staff - Very professional and yet warm & friendly.
6. Community amenities - The fitness center & pool is well maintained. The whole apartment block & parking area is well lit & ventilated.
7. Noise free - I hardly hear the neighbours. Even the train sounds are audible but quite muffled unless I keep the windows open

Cons:

1. Price - It is certainly priced on the higher side - makes me wince everytime I hear the (way) cheaper rents my friends pay. The apartment's not luxurious enough for the luxury pricing.
2. Lack of a good kitchen exhaust - It's an open kitchen and the exhaust's not of much use. So even cooking something basic like sunny side up eggs will get the smell wafting through the living room (unless the windows are opened, which isn't possible in winter)
3. Lack of any...