Virgin Hotels Nashville — Attraction in Nashville-Davidson

I am not one to write a review especially a bad one but after the Operation Manager has made it a point to not even call us on this even after directly emailing him and calling him. Sent an email to the website then got some fake response from him that he would address. Quite frankly a sorry from him would have sufficed.

Our initial stay at the Virgin Nashville last year was nothing short of exceptional, prompting us to eagerly book another visit this year. Regrettably, this year's experience has been a stark contrast, compelling me to share our grievances.

The onset of our disappointment began with a minor clerical error; our email was incorrectly entered, which led to a hiccup in locating our reservation. While this was a manageable issue, thanks to our confirmation number, it was merely the precursor to a series of lapses in service and cleanliness that marred our visit.

Our dissatisfaction primarily stems from the hotel's evident disregard for room maintenance and customer service, which have notably deteriorated since our last stay. Our requests for room cleaning were blatantly ignored. After requesting cleaning service for our initial room (1115) on Thursday and leaving the hotel for six hours, we returned to find it untouched. The situation was no better when we were moved to another room (910), a change that was planned prior to our stay as we upgraded to the Grand King Suite. Not only was our request for cleaning overlooked again, but we were also greeted by a carpet in dire need of vacuuming.

To compound our frustration, we encountered stains on the sheets in both rooms, which were a glaring testament to the lack of thoroughness in the hotel's cleaning protocols. Such oversights are not only unacceptable but also deeply concerning, particularly from a hotel of Virgin Nashville's repute.

Interactions with the staff further underscored the hotel's decline. A notably disheartening episode involved waiting over 15 minutes for acknowledgment from an employee named Byrnn. Despite leaving the green light on to signal our cleaning requests, our pleas remained unheeded. When we sought to address these issues, the reception's response was lackluster, and the manager's offer of a mere $100 credit felt like a superficial remedy devoid of genuine concern or apology.

Further exacerbating our disappointment was our interaction with the hotel's operations manager. We initially attempted to directly email the operations manager to address our concerns, but received no response. Our subsequent phone calls were similarly avoided, leaving us feeling ignored and undervalued. It was only after we resorted to contacting him through the hotel's official website that we received any acknowledgment, with a vague promise to get in touch. Unfortunately, that follow-up never materialized, and our subsequent attempts to reach him via phone were systematically dodged. This lack of direct communication and accountability from the management added a layer of frustration to our already disappointing experience.

Adding to our list of grievances was the hotel's bar service, which left much to be desired. The bartenders seemed unfamiliar with the drink menu, dedicating the majority of their time to conversing with other staff members rather than attending to guests. This often resulted in the bar being left unmanned, further diminishing our overall experience and perception of the hotel's commitment to quality service.

For a hotel that once epitomized luxury and attentive service, the precipitous drop in cleanliness, customer care, and attention to detail we've encountered is both surprising and disappointing. The indifference to guests' comfort and the basic upkeep of the premises have significantly marred our perception of Virgin Nashville. Considering the premium price of a six-night stay, the least we expected was basic hygiene, a responsive, caring staff, and competent bar service. Sadly, this visit has drastically altered our view of the hotel, making us reconsider any...

I’m a Virgin brand loyalist So of course when we went to Nashville we stayed at Virgin. The hotel had the look and feel of a Virgin when we arrived but it went south from there. We were there for three nights and stayed in as many rooms. The first room the door didn’t fasten. The maintenance man couldn’t fix the door (nice guy) told us someone would bring a cart and key to move us. After about 30 min we had to call the first desk, the young lady said oh your room is ready would you like someone to bring you a key…uh yes!!!! We had been waiting. We were finally moved to another room. In the next room, the TV remote would not navigate to the food menu so we ventured out to pick up a restaurant menu. We went up to the pool club restaurant and were totally ignored! Now we are over 2+ hours in our stay. We had a show to go to that night so our plan was to come in get something to eat, take a nap before the show. We weren’t able to get anything to eat so we said fine let’s just go to the room take a nap. We’ll leave out a little early to get something before the show. We pulled back the sheets and they were strained not dirty but the housekeeper should’ve known it was time to throw away those sheets. At this point we’ve been at the hotel for more than 3.5 hours and still haven’t had time to relax from our flight or settle down for the evening events. Trying to get the front desk was a joke. I had to walk down to the front desk to let them know about our sheets. They said they would have them changed. We just laid on the top of the bed. We told them we were going out to the show so they would have plenty of time to change the sheets while we were out. We got back to our room abt 2:00 am the bed was made we thought everything was good… NOT. They just came and made the bed with the same dirty sheets that we had complained about earlier! It’s gets worst they brought up clean sheets but we had to put them on…how much is house keeping gets paid? I’ll take my check. We began to change the bed lo and behold, the sheets that they brought us at 2 AM in the morning to change for ourselves had a blood stain on it. It’s 2 am in the morning we the paying guest changing our own sheets and Blood stains on the sheet! OMG Virgin!! We had had enough my Husband went downstairs told them we would be checking out first thing in the morning. He talked with Alexis who was understanding about us wanting to check out asap in the morning. Morning came this housekeeping supervisor reached out to us told us that she would make it right. That breakfast was on Virgin and that she would upgrade our room and blow our minds so we decided to give them a chance. The Downstairs restaurant was awesome. I met Frank the restaurant manager who is from my hometown and worked in my community at home - it’s a small world. However, the room they moved us to was nowhere near a mind blowing experience. I was completely disappointed with the room and we could’ve stayed in the other room had someone just came and change the sheets so we truly don’t understand why our room was moved again now this is time number three. We had only been there for a day and a half. We decided just to stay we only had one more night. It would have been too much of an inconvenience to change a hotel at that point. Needless to say Virgin Nashville, you guys have some work to do and no I would not recommend Virgin Nashville. We truly enjoyed Nashville and will be going back, but will definitely find another...

This place deserves more than 5 stars! From valet service, to checking in, to having help getting our bags to our room, we could not have been happier.

It's unusual to find a hotel that fits so much these days. They still clean your room and make the bed daily. They change sheets if needed without asking. Absolutely amazing staff!

Having a coffee shop and 2 restaurant/bar options on site was great. We booked thru a friend who got us free breakfast daily and room credits.

I'll discuss them here so you don't have to search for them by name. The Funny Library coffee shop had food options as well as drinks. It was nicely decorated. You have to walk thru the coffee shop to get to The Commons Club bar and restaurant. So nicely decorated for Christmas. Photo ops at every turn.

At the Commons, we ate our first meal. The breakfast flatbread was bomb! Full of breakfast flavors and had a crust that was crispy. We got a fruity pebbles waffle to share. Also ordered chicken and waffles because of reviews I'd seen. My chicken and waffles was dry and I couldn't really eat it because it was dry and tough. The breakfast wraps were much loved. The service was good. One evening we had some late night food. Whipped feta cheese, brussel sprouts and onion rings. They were all great for late night snacks. Other food we tried included avocado toast and lox and cream cheese bagels, both of which were delicious. The turkey club was good but wouldn't be on the top of my brunch list. They were short staffed on Sunday. They did a great job of explaining that so we, as customers, were aware. I ordered a green salad without the walnuts. It came with walnuts which the server instantly noticed. She offered to leave it so it didn't go in the trash and had them made a second salad without the nuts. They second salad didn't have salad dressing dressing on it. I didn't complain. The ingredients were very fresh and it tasted fine without dressing on it.

The Cabin Club is in the 14th floor. They're is an inside bar with food, outside pool area with fire tables. I didn't get to spend a lot of time here but the hot chocolate with vanilla vodka was fabulous! I'm still thinking about it.

The Virgin Hotel in Nashville is in a great location. We walked to nearby bars and even walked to Broadway bars downtown. We did uber back since we'd been drinking all day.

I'm sad we missed the drag brunch at Virgin Hotel. However, we went to our first drag brunch at Suzy Wongs. I wish someone wouldn't told me how entertaining that is and they actually have pretty decent food for the price if admission. We all agreed we will do that again!

Cons- Thursday aftenoon- evening I watched a make bartender pull to drink glasses with his fingers on the inside of the glass before mixing the drinks. That's a mistake I don't expect to see at such a fine hotel. Also, at the Cabin I watched bartenders reach into a bag of marshmallows with bare hands to sprinkle on the hot chocolate. Again, a rookie mistake that could be avoided by having them in a canister and using a spoon. Those are little things most people won't notice. This is still 5 Stars no matter what the little mistakes are that were made. Thank you, Virgin! I hope to get a chance to come...