The Pool Club — Restaurant in Nashville-Davidson

I will start by saying I addressed this with the manager, also known as "Life of the Party" and she assured me she would do whatever she could to make things right. Have I heard from her since? Of course not!

We had very high hopes for our day and we were very disappointed. When we arrived and ordered coffee to start our brunch, we were brought coffee in to-go cups, and our waters were brought to us in solo cups. For a place you have booked for 3 hours with a minimum cost, we expected a little nicer set up. The table beside of us had actual coffee mugs. We could've looked past that, but the biggest issue was our service and experience. We were told when we booked (we reserved a table with a $500 minimum) that we would have a personal waitress, a DJ would be playing, etc. Our waitress had to be tracked down and we had to get her attention for EVERYTHING. Meanwhile, she was scrolling on her phone at the bar. When she actually brought things to our table, she rushed, sat the stuff down, did not make eye contact, and walked away immediately without asking if anyone needed anything. When we booked, we were told 11-1 was the time to book if we were looking for a good time to day drink and have a good time. The DJ didn't show up on time and by the time he set up, was only playing for 45 minutes out of our THREE hour booking. We ordered an app of guacamole and chips and the guacamole was store bought and not good. Again, something we could have easily let go, but our friend specifically asked the bartender/waitress if the avocado toast had the same avocado spread on it as the guacamole dip and she assured her it did not. My friend even asked to verify that it was fresh avocado on the toast and was told that is was. When they brought the avocado toast, it had the same store bought avocado spread on it so she asked nicely to please have them take it back and she ordered something different. The bartender/waitress got smart and tried to tell her there were different seasonings in it. That wasn't the issue. When one of the managers came by to check on things we expressed our disappointment in the atmosphere and the DJ not being there and her response was that since it was a rainy day he was just late. No offer of anything to make our experience better or to make up for that. We will never be returning nor will we recommend this place. OH, and we were charged for the avocado toast that was NOT what we were told it was. Terrible service and attitudes from wait staff the entire time...

I usually do not post bad reviews but after the experience I must warn you that if your expectations are to the standards of which their host/staff implies, you will be disappointed. I arrived with a group of 8 and asked if any seating was available, the host said she would check. She returned and said they did indeed have a table available. We followed her to a large round table and she proceeded to tell us very rudely that the table is normally reserved and held only for those spending $300 per person but she would make an exception for us. We sat and decided to make the most of it and then our waiter appeared. He took our order and disappeared. Service was slow and upon return of my wine, I noticed that he was handing me an acrylic glass and instantly I asked if I could have a wine glass to which he responded it would be an acrylic one as well and looked worse that the glass he handed me. Out of the 8 people in my group, 6 ordered a drink. The drinks were average for the high price tag. Our surroundings were unwashed windows, crumbs and stains everywhere, a build up of dust on plants and lighting, and an overall dirty place. The waiter never returned to ask us if we wanted another drink and after 30 minutes and requesting to pay our tab, we cashed out and moved on. I do not recommend, worst service EVER!! If it was an option, this experience wouldn’t even get the 1...

We had a reservation at The Lodge at The Pool Club that was booked weeks in advance. I received multiple text message reminders about the reservation, as well as warnings that I would be charged per person if we were late/cancelled (over $200), only to be told The Lodge was "closed for good" when we arrived. We walked over a mile in cold rain for this reservation due to fear of being charged for cancellation (since we received texts from The Virgin less than an hour before the reservation saying so) and the staff was completely oblivious to the commitment they made to us. We should have received a call at the very least to inform us that the reservation was not able to be accommodated before we wasted our time. After showing them multiple text confirmations of the reservation, their only response was "that was automated". That is not an excuse. Shame on Virgin Hotels for not caring enough about their patrons to communicate. I would never recommend...