Valvoline Instant Oil Change — Attraction in New Braunfels

I pulled in when there were no one in line for all 3 lanes (however each lane was having a vehicle in service. I just picked lane #3. A staff came right away to greet and took info of the car, which was nice and I got immediately positive impression. Soon other cars pulled in filling up lane 1 and 2. Then they both got services while I were still in line. I then started to observe the car in my lane in front of me which was in process of getting services. While about 6 employees running around with vehicles in lane 1 and 2, there was no one at lane 3 w the car in front of me. I then called out to the staff who greeted me, I believe his name is Nathan or Ethan. When he came I asked how come there was no staff working on lane 3. That was it. It was like I pressed his button, he shouted loud that the vehicle was serving, the vehicle had add on services and that nothing he could control. The explanation was simple as that but he repeatedly the same info over and over with that tone for 3 minutes (I looked at my clock). And if you ever notice time, you know how long a minute is, and it even would be longer when you got yell at in the face. The whole parking lot could hear him. All I asked was that how come I saw no staff. I also did not know they offered other services on top of oil change as this was the first time I used Valvoline service, I had no idea. He could have just tell me that the car might get other services. I found it was very unpleasant experience. I wasn't there to make a scene so I didn't argue nor yelled back at him; the way he yelled in public was ugly and I didn't want to appear same ugly manner.

They didn't reset my maintenance light even though I asked 2 times. Both time they said they would do it at the end. As I drove away, I noticed the light was still on and the oil was at 15%. I had to turn around and got in-line to get it reset.

I will not go back to this location for any...

Two things that will not bring me back to this Valvoline. They recommended a bunch of services at mileage levels that were well below Ford's recommended service intervals. They wanted me to change the differential fluids, flush transmission, flush coolant, power steering etc at 70,000 miles, when the service manual calls for 150,000 miles as the recommended service interval. The guy helping me said he is just paid to offer these services whether they are needed or not.

I did get my oil, air filter and fuel filter serviced this day. The day after service I noted that there was fuel leaking on the garage floor, so I drove it back into town to have them fix it and they were pretty busy. I stood and waited for about 15 minutes for someone to ask me for help and told them that I wanted it fixed asap and did not want to wait in line for them to fix their mistake. Another 10 minutes goes by and the service manager walks up, without even asking what the problem was, says they cant get to me right now and that it would have to wait, then abruptly walks off in mid-sentence without me even getting a word in. On the way home it started running poorly and there was clearly air in the fuel system at this point. Got it home and got it fixed, but would expect them to at least try to correct their mistake. Pretty bad customer service IMO.

I will not return and hope that they service others better...

I had been having issues with my Car and took it to another place who tried to gouge me on the price of repair. Thankfully I had seen this place in town. I called ahead to be sure they could help with battery service. The lady on the phone, Teresa(not sure the spelling), was so kind and even gave me a coupon for my oil change! When I finally made it to the parking lot, I worried that my car would die before making it into the bay. I was right. They not only helped me jump the car, but they helped push it into the bay. It's not like everyone was sitting around either. Business was steady. Frankie is the one who helped get me the information on my car that I needed. As he was helping me on the paperwork, Krystal began working on my battery replacement and everyone just kept steady and working down the line of cars. At no point did I feel rushed and they got me taken care of and saved me almost $1200 on repairs another shop said I needed. Frankie gave me a list of services recommended based on mileage of my vehicle and what they suggested after inspecting the car. It was such a hot day outside, and I am very thankful for Frankie and his team at Valvoline in New Braunfels. They really took care of me and got me back on the road with no issues. I'd highly recommend to anyone. Thank...