Avea Pilates West Village — Attraction in New York

EDIT: Thank you for your response, but I stand by my original review.

When I mentioned being “1 minute late,” I was referring to 1 minute after the admitted class start time—not the time I physically arrived at the door, but the grace period I have commonly experienced at this studio before. I have been coming here for the past two years and never had an issue like this, which makes this treatment all the more disappointing.

The core issue here is not about whether I was 1 or 6 minutes late—but about the unnecessarily rude, sarcastic, and condescending attitude of the front desk staff on the evening of 4/21. Policies can be enforced firmly without hostility or disrespect. As a loyal, paying customer, I expected a basic level of professionalism and human decency. Instead, my friend and I were met with eye-rolling, dismissive tone, and absolutely no willingness to communicate with empathy. I do not believe this could be reflected fairly on your "camera footage".

It is also extremely unprofessional that instead of reflecting on how the situation was handled, the studio chose to deflect all responsibility and shift blame entirely onto the customer in this public reply. This kind of defensive response, without any acknowledgment of the poor experience, only confirms my concerns.

To be clear: my issue is not with the policy itself. It is with how poorly it was communicated and enforced, and the attitude I received after years of supporting this business. I genuinely hope the studio can reflect on how such situations are handled in the future.

For anyone considering this studio: please be aware that even long-time clients may not be treated with the respect they deserve.

Extremely rude front desk staff, please avoid!! (Caucasian female, 730pm on 4/21) I have been to this Pilates for the past two years, never had a problem. However, today I was just one minute late and the front desk was being extremely rude and sarcastic to me and my friend and refused to let us even step into the store. I cannot accept such unprofessional and racist behavior. They also refuse to let us reschedule or refund the class,...

Where does one even begin?! I've been a regular Avea client now for 11 months (east village location) and I can honestly say my life has drastically improved because of it. So happy to see the studio growing!

As an avid athlete growing up and always believing that a workout is only productive if I feel like passing out at the end of it, Pilates has been a glorious and welcomed change. I walk in tired and leave feeling revitalized and energized for the day ahead. I started this journey with achy joints and this studio has provided me the ability to repair and rebuild what was keeping me in pain. Avea's approach makes you feel right at home and makes you feel like even if your first class you begin with zero coordination (me!) you are welcome here and you are capable and you will get stronger.

The studio overall is bright, clean, and extremely well kept. The studio owner, Carrie, is a burst of light and energy. She is extremely knowledgeable and personable and Avea reflects that. All of the instructors lead unique and challenging classes and even after a diligent almost 11 months, I've never tired of any of the instructors or classes. I feel challenged each time I go. I often would ask if Pilates will ever get easier, and the simple answer is no; I'll continue to be challenged, but I will get stronger, more flexible, and therefore...

This is the best studio Pilates I have ever been too and I am a middle age woman who has done it all !! The place is beautifully decorated and they have different rooms so that they could offer simultaneous classes at specific time slots where most people go . All the instructors are great professionals , knowledgeable and experienced. Laura , Greg, Olivia and Carlton are my favorite ones !! However I know the owner would not hire instructors that are not qualified. Today I want to give my special thanks to Carlton . Carlton is definitely the best Pilates instructor I’ve come across in my life.  She is knowledgeable, positive, engaging; and such a sweet human being . Carlton possesses a strong foundation in Pilates principles anatomy and alignment . Moreover she is passionate about teaching , she models and she can adapt her approach to suit all her clients’ needs . She challenges and fully motivates each person and explains the muscle group we are working at. I would highly recommend working with Carlton ! She always teaches with a great attitude , excellent mood , energy and pace !!!...