Wigs and Plus — Local services in New York

NEVER HAVE I EVER BEEN SO OFFENDED IN MY LIFE! I was in need of a "birthday wig". Yesterday, my friend and I decided to go to this location on 14th St because we have already visited their other location and wanted to see their wig selection.

We walked to the back to the wig section where no one greeted us. We had to ask for assistance. Mind you, there were 4 employees in that area behind the counter(Bad Sign #1). I was a little confused, because two ladies came to assist me. One was supposed to come back with a wig that I requested, but moved on to another task without bringing me what I asked for (Bad Sign #2).The other lady asked was I waiting on something. I stated that the other lady was supposed to be bringing me a wig.

While waiting, I was asking the lady about wig caps. She stated that they were $2 and I had to purchase one at that moment. I informed her that I only had card, would it be possible for me to purchase the cap when buying the wig. She replied that the card min. was $10 and what if I don't end up buying a wig. I stated that I would simply ask my friend for $2 cash or make a min purchase of $10 (It's a beauty supply store God's Sake...Bad Sign #3).

They checked the system and stated that they did not have the color that I wanted, but will show what they did have. They brought out 3 other colors. Iinformed the lady that I was going to get my friend in the front of the store, so that I could get her opinion. When we returned literally a minute later, the wigs were gone (Bad Sign #4).

Seeing that I was starting to get annoyed, my friend had to ask her to bring the wigs back out. She provided me with a wig cap and I had 3 wigs that I wanted to try on. All three were of similar styling; a bob cut. I wanted a wig in honey blonde. Before trying on the first wig, the lady asked are you trying on for style or color? (dumb question) I replied both. Then she stated that she couldnt open the color I wanted and I had to try on the display which was black and red. Why would I try on something I don't want and that I'm not interested in buying? (Bad Sign #5).

At this point I was highly irritated and didn't want to try on that wig. I didn't even want her helping me. I asked for someone else to assist me. She replied that they were all busy (Bad Sign #6). At this point I should've left because she was really doing the most. I tried on another wig I was interested in and took a picture. Then she pointed to a note listed below that stated "No photos". How in the world was I supposed to see that I eye level for one and two at the other location, they let you take photos of yourself in the wigs for future reference (Bad Sign #7).

I ended up settling on one of the two that I tried on. I told the lady to make sure that it was a new wig and not the one from the display. She brought it up to the counter and tried to be funny stating, you see, this is the same wig as if I couldn't read. I replied, I know. I see the tag big as day on top (Bad Sign #8). She also made sure to remind the cashier of the $2 wig cap. Hell, I reminded the cashier my damn self (Bad Sign #9).

The woman who helped me looked of Indian descent....

WHATEVER YOU DO, DO NOT GO HERE FOR WIGS! THEY ARE RACIST AND TALK TO YOU IN A CONDESCENDING MANNER AND IN AN ANTAGONIZING TONE! NEVER AGAIN!I WOULD GIVE THEM 0...

The staff at the store are very kind, unfortunately, that is as far as I can go with the niceties. The inventory of the store is fraudulent. I was sold a wig that was to be 100% human hair. I then brought it to set where the stylist was to curl it, the hair started falling off in bits because it was mixed human and synthetic. I called the store right away to tell them the issue that I had and to have some form of compensation since we had to get a totally new wig. I was told the owner is the one in charge of the merchandise and that I am to send an email with the pictures. I did. Up to now, a total week later, and no one from the store has called or responded to my email to tell me how they can fix this problem. It's egregious and downright dishonest. The best place to buy hair for women of color is Indique in Brooklyn. Do not waste your time with any place in Manhattan. Lies and deceit is what you will get from this location...

Prices are good but they won't let you try on more than a few wigs even if you buy a wig...or offer to pay extra to try on more wigs. I was prepared to buy a wig to be able to try on more since I'd already used up my allotment... (I liked the one I was going to buy but a few others had caught my eye) but since they wouldn't let me try on more I walked away with nothing. I don't understand their business model. They were literally willing to lose a $50 sale rather than let me try on a few more wigs? I even offered to buy a new wig cap. How is it that a new customer can try on wigs but once you purchase one you can't try on more? Seems like it should "reset" your try-on allottment once you make a purchase. Pretty bummed out, I would have been a...