Hershey's Chocolate World — Attraction in New York

I am writing to formally file a complaint regarding a discrepancy in the amount of money received during my recent purchase at your store. Below are the details of the incident:

Date and time of purchase: (Specify if available)

Total purchase amount: $59.88 USD

Payment method: Cash

When making the payment, I handed over:

4 bills of $10 USD

1 bill of $20 USD

The cashier then told me that there was still money missing. Since the tax amount was not displayed on the screen, I assumed that was the issue and handed over another $20 USD bill, bringing the total cash given to $80 USD.

After receiving my change, I checked the receipt and confirmed that the total amount due was indeed $59.88 USD. I immediately informed the staff that I had handed over $80 USD, not $60 USD. Another employee then checked the cash register and claimed that only $60 USD had been received.

I requested to speak with the store manager, but I was informed that he was not available due to a family member’s passing. I also inquired about the official complaint process, but was only told that I could write a letter or file a complaint online, without being provided with a formal and clear protocol for resolving such issues.

Given this situation, I respectfully request:

A review of the security camera footage at the time of my purchase to verify the amount of money handed over.

A transparent and formal procedure for handling customer complaints and dispute resolutions at the store.

That the payment screen at checkout clearly display the net amount, tax, and total to avoid customer confusion.

I expect a prompt response and resolution to this matter. I am willing to provide any additional information required to clarify...

Times Square in New York is home to Hershey's Chocolate World. Hershey's Chocolate World in Times Square is a must-see. if you enjoy chocolate or are simply searching for an exciting and distinctive experience in New York City! Anyone with a sweet tooth will find paradise in this store, which is tucked away in the center of the city. The rich aroma of chocolate and the eye-catching, multicolored displays of Hershey's classic treats greet you as soon as you enter. The store has an amazing assortment of Hershey's products, including limited-edition, oversized, and exclusive items that aren't available anywhere else, as well as classics like Reese's, Hershey's Kisses, and Kit-Kat. The personalized chocolate bar station, where you can make your own Hershey's bar with your name or a special message—the ideal memento—is one of the highlight of the event. Families, couples, and tourists all enjoy visiting the store because of its interactive features, which include enormous chocolate sculptures and entertaining photo opportunities. Free samples and suggestions are provided by the welcoming and helpful staff to make your visit even more enjoyable. Despite the heavy foot traffic, the store is well-organized, making it simple to peruse and take your time enjoying everything. Hershey's Chocolate World offers more than just shopping; it's an immersive and unforgettable experience that makes everyone feel like a kid again. This location is unquestionably worth a visit, whether your goal is to sate a craving, find amusing presents, or simply take in Times Square's...

asking for a manger is a problem, i came in and johnny was at the front door. i came straight in and went straight to him because two days ago me and my cousin came and brought a mix bag of candy and we didn’t even fill it up because i thought it was by weight but it’s by the bag. and we only got one bag to share we didn’t want that much candy. the bag of candy was 16 dollars. we paid and left. and as we were on the train someone stole it from us. and he was like “well that’s your fault” “that’s just negligence” and i asked what that even means and he’s like “between you and god” i’m like where the manager. so they point me to steven.. i’m waiting in line patiently to talk to steve and he’s like “someone stole it” “i can’t prove that” i’m like how am i suppose to prove that? like dude i just want to enjoy the 16 i spent on the candy i couldn’t enjoy. and i understand we should’ve been more aware but like for the fact that’s it’s candy and y’all are a million dollar maybe even billion dollars company. i just wanted a few pieces of candy. that’s literally all we brought when we were downtown. we didn’t even get anything from the m&m store. anyway. steve proceeds to just ignore me. i don’t recommend. it’s cool and all but they could’ve just been more customers friendly. really i just can’t stop thinking about this cause like they could’ve cared i really...