Palace Theatre — Attraction in New York

The Staff was rude and nasty to patrons!!!!! The theatre is non-responsive. Sunset Blvd. was FANTASTIC!!!! From purchasing the ticket, taking my seat, getting directions to the restroom and especially clearing out the theatre, there was no difference from dealing with rude children in school as how the staff of this theatre dealt with patrons. I am a play addict and this was the 4th play I saw since Wednesday and except for the nice nice nice lady handing out the hearing apparatus, I was astounded by the impoliteness, rudeness, and immaturity of every employee I encountered. After leaving the theater, I walked to other theaters and while asking about tickest for that night, I told them how rude the staff was at the Palace. I felt obligated to return to the palace to tell the manager how disappointed I was with how other patrons and I were treated. I was told she was out to dinner between shows and I left my name and phone number. AM I SURPISED!!!! I didn't get a call back. With the way the other employees acted, this appears to be the way they treat people. So if you have elderly parents or people with any type of emotional disability, these people will unintentionally upset you as they did me. The show was marvelous. Glenn Close was probably the best I have seen on Broadway in a long time and I see a lot. I am imploring management of this theater to be kinder to people and use "please" when they were asking people to leave when many of them don't move fast anymore. It was very sad. They were very rough in this treatment can be very demeaning and unfortunate. I work with kids that act like the staff of the Palace, so it did not upset me. It was sad to watch the reactions of the other patrons that I thought this treatment was unworthy of what they paid and came to see. So this is not to benefit me but to benefit anyone else in the future that these people don't realize how their rudeness affects others. The only word that I can think of is rude. The Nederlander company does not return calls on...

Stepping into the newly renovated Palace Theater is like stepping back in time, but with all the luxurious comforts of the 21st century. This historic gem, originally built in 1913, has been lovingly restored to its former glory, while seamlessly incorporating modern amenities that elevate the entire theater experience.

From the moment you enter the lobby, you're enveloped in an atmosphere of timeless elegance. The intricate detailing on the walls and ceilings has been meticulously preserved, transporting you back to the golden age of Broadway. Yet, there's a fresh, airy feel to the space, thanks to the clever use of lighting and updated finishes. Don't skip the 2nd floor with its collection of artifacts from across the life of the theater, celebrating the stars who have performed there throughout the last century.

The real magic, however, happens once you take your seat in the auditorium. The attention to detail is evident everywhere you look, and the sight lines are impeccable, especially from the mezzanine. There are also plenty of well-stocked concession stands, ensuring you can grab a drink or snack without missing a beat.

In short, the renovated Palace Theater is a testament to the enduring power of Broadway. It's a place where history and modernity coexist in perfect harmony, creating a truly unforgettable theater experience. Whether you're a seasoned theater-goer or a first-time visitor, this beautifully renovated venue is...

While it may have been a matter of the production (the first night of previews) and not the theater, the doors were not opened until 15 minutes before curtain. The lines on the street went from Broadway and around 6th Avenue. Not fun and no one from management explaining or apologizing.

Once inside, one is greeted with a small and very, very grim "lobby" with an elevator and some escalators, giving the sense of being herded rather than welcomed. While the auditorium has been well preserved and restored, the seating (I was in the balcony) was cramped, to say the least. I'm only 5'-9" tall and my shins were right up against the seat in front. Fortunately for me, the adjacent seat became unoccupied and I was able to stretch a bit. Sightlines and the audio system were good, however. I hope the seating on the lower levels is more comfortable.

I saw no signs indicating a bar anywhere, in case one wanted to have a drink at intermission, but as the balcony level mens' room is ridiculously undersized, leading to very long lines, it would be difficult to navigate to another level to get to a bar anyway. The interior finishes in the "new" public areas appear to have been done remotely by corporate committee, and are cheap and bland, yet actively ugly. For all the money, time, and effort put into the raising of the theater and restoring it, there should have been more attention paid to the...