IFC Center — Attraction in New York

I have to agree with the reviewer Aaron on the customer service. I was a loyal patron of IFC Center for years up until yesterday. After the treatment I received I will never go back again.

I just started a membership with Moviepass about 6 months ago, and was happy to see that IFC is a participating theater. Participating is the key word. It implies voluntary activity. You pay a monthly fee and then the app alllows you 1 movie per day, shows you participating theaters, and once you're within a short distance of a theater, allows you to reserve a credit towards a particular movie there. Any films that the theater chooses not to include in Moviepass are greyed-out and you cannot reserve those. I reserved a slot for a doc called "The Witness". But when I got to the ticket window, the clerk told me she couldn't sell me one to that film with my Moviepass because it was part of a special series and was a higher price. I offered to pay the difference. Nope. The "machine" will not allow her to process a ticket in that way. I asked her why the movie was showing as available if it's not. She doesn't know. But she then tells me that "This happens all the time." That should've been my first clue that these folks don't really care about their customers. It happens all the time but they don't do anything to resolve it. They just put their customers out.

Long story short (kinda) I grudglingly pay out of pocket for a ticket to "The Witness". Because I really, really wanted to see this movie. Then I realize, why not use my Moviepass to purchase a seat for another movie, and just go see "The Witness" instead? If IFC isn't going to honor what's on their Moviepass, then I'll do it myself. I should point out here that I live in New Jersey, so I traveled into the city to see this movie.

And that's where things get freaky. I give the guy my ticket, I hang out in the upstairs waiting room for a bit, and then as I'm walking into the theater, the ticket taker stops me. "I know I gave you a stub for Theater 3," he says. I tell him I'm going in to see "The Witness" and he tells me he'll have to get the manager. At this point I'm just laughing to myself. These folks are really going to harass me for trying to see the movie I traveled into the city to see because THEIR Moviepass advertised it as available? The manager comes out and proceeds to tell me that IFC has NO CONTROL over the fact that they're even on Moviepass. What? When I point out to her that that's impossible because other theaters are able to grey out the films they don't want to be available for purchase, she asks me in a very curt tone, "Do you want to see another film, or not?"

Note to IFC: Here's what good customer service looks like. You mistakenly post a film on your Moviepass. A Moviepass customer reserves a slot for that film and tries to purchase a ticket. You realize that movie should NOT have been posted, but you get the customer a seat anyway, because it's YOUR MISTAKE!

I'm very sorry to say that I will never patronize IFC again because of this incident. It's a shame because in spite of the small screens, they offer up films that you just can't find most places. Just goes to show ya - friendly service is the most important thing.

I'll take my business to Film...

Absolutely appalled by the staff at IFC Center. This place is not just unprofessional — it’s dangerous.

My wife and I went to see Romeo and Juliet, excited to enjoy a night at the movies. Midway through, we noticed a young woman behind us acting strangely — later, she appeared completely unconscious, slumped in her chair, unresponsive to movement or noise despite the movie ending.

We immediately alerted a staff member. Shockingly, there was zero urgency. No one came to check on her. No one attempted to see if she was breathing or okay. She remained passed out for at least 30 minutes while the staff did nothing. We ended up calling 911 ourselves.

Once the movie ended and EMTs were en route, the staff member finally re-entered — only to panic when he heard we had called for medical help. Instead of showing concern, he said “Oh my god, no,” and started banging on the chair to wake her up. When she finally came to, she was clearly not okay: slurring her words, unable to stand, and visibly drooling.

Then came the worst part. The manager (an older bald man who should NEVER be in charge during a real crisis) who stormed in and told the woman she needed to leave immediately. He started talking over the medics, who were trying to check on her while she still clearly was not coherent. He threatened to call the police — not on her behalf, but to remove her, despite EMTs saying she needed help.

There was no compassion, no professionalism, and certainly no understanding of how to handle a medical emergency. Their only priority was getting this poor girl out so they could close the theater — not ensuring she was safe or medically okay.

I live in the West Village and was genuinely excited about frequenting IFC for its indie film offerings. After this disgraceful and inhumane display, I will never step foot in this theater again. This kind of negligence is not just infuriating — it’s dangerous. Thank god the medics were competent and kind. The same cannot be said of the IFC staff, who acted with cruelty and total disregard for someone in...

Upon arriving at the ticket window to pick up our tickets, my girlfriend and I were outright ignored while the seller chatted idly with another individual in the booth. When she finally decided to notice us, the seller barely even looked up, continued talking, and slid us our tickets. I thought nothing of; it's a boring job and nothing to be enthusiastic about, but, when we walked in the front doors, the ticket man (whatever that job is called) had the exact same look of tortured malice. I wasn't sure if he was on the verge of suicide or homicide. After standing in the queue for a few moments, my girlfriend decided to get some popcorn while I went outside to smoke a cigarette. I told the doorman that I was smoking and would be back in a few moments, but when I returned he demanded my ticket receipt and acted as though he had never seen me, despite the fact that maybe two people had entered the building while I was gone. All right, I think, these people certainly hate their jobs; I'm uncomfortable, but I can't blame them, can I? My girlfriend is back in line with the popcorn, and I'm bewildered by the exorbitant price for such a measly bag of bland fluff. Luckily we brought our own snacks. We're ushered into the theater, and again I am bewildered. The screen and theater are as measly as the bag of popcorn: no more than six rows of seats, and a screen smaller than you could get on a $50 projector! All in all no one should be spending the ridiculous price of movie tickets these days on such a...