Macy's — Attraction in New York

I've been calling this Macy's for a month three times a week.

Nobody answered the phone in HR/office to transfer me too woman's fragrances and woman's cosmetics. I then tried men's fragrances and nobody answered. Mind you that I called a few times on the days that I called.

Are you seriously going to tell me that EVERY dept is busy 15-20 mins after they open???

I went into the store and have to admit that it was incredibly warm, so much that I removed my shirt and walked around in my T-shirt.

The counter manager for Victor and Rolph was literally demeaning a sales associate ( she had tears in her eyes ) The counter managers' badge read ANNABELLE. I walked over to the sales woman and said ( don't let her break your spirit, she's obviously bipolar or personality disorders.

For me the counter manager ( ANNABELLE ) has very low self awareness which hinders the little amount of social intelligence she has. That becomes a vicious cycle of poor interpersonal communication and lack of self development. ( How does Macy's Store manager not see that) ?

She Thanked me and smiled, as I continued to walk around fragrances, I could hear the same manager ( Annabelle) mistreating employees and other's she would call SWEETIE!!

I'm convinced that the horror movie " ANNABELLE" was written with her in mind!!

How she is working in that position is beyond me. She should be in the back away from people and colleagues.

I have nothing against a spray tan , but her's ( ANNABELLE ) , is rediculous and hilarious! How is it that she represents an actual skincare and fragrance company??

I noticed a few salespeople being very aggressive towards each other just to make a sale, including one of the other managers. She intimidated her colleagues and stole clients. I understand that most only earn $25.00 an hour and depend on commission but come on! Very unprofessional atmosphere!

As I walked further away from fragrances and into skincare and cosmetics, it was night and day. Clique was a pleasure! I made a purchase.

I went down to the men's fragrance dept ( naturally the escalator wasn't working)

I was greeted by the RSS for each brand.

The employee were talking amongst themselves. Listening to loud music

It appeared to me that the Macy's employees had a condescending attitude and really didn't care to assist me.

I understand that you have to keep your sales up but , hearing them shout over each other to a potential customer is inexcusable!!

I feel for the employees who are respectful and really do believe in a high level of customer service.

I was so displeased with the level of service and lack of knowledge, not to mention how they treated one another, I left with only my purchase from Clinique.

I left the store and got on the bus and went to Sack's. Incredible difference in the environment, class of employees and knowledgeable about the fragrances and professionalism.

They were also very well dressed ( as one would expect from them ) nobody was aggressively in my face with a fragrance bottle.

Macy's, never again, perhaps, online shopping and picking up at the store but, not shopping around in person at the Queens center mall!

Don't even get me started about the non-working escalators...

I was purchasing a Michael Kors Josephine shoe which I had found in the clearance section. I requested my size and waited. The man who was helping me, Jon, called my name and brought over my box. I explained it was not the shoe I requested. I showed him the shoe I wanted and showed him the shoe in the box. He then scolded me saying "you need to stay with the same person who is helping you then! This is for someone else." I told him he was the man who was helping me. I continued to wait 15 minutes more and nothing came. I went to him to ask again and he said he didn't have that in my size. I said the first time you scanned it, you did. He then went to look for it. Once again, he brought me the incorrect shoe. I told him and he said that he will check again. He came out with a box after making me wait another 10-15 minutes. I opened it and showed him it still was not the shoe I asked for (with the shoe I wanted in my hand). I went online to see if you had it online since I was tired of waiting after 45 minutes of not receiving the correct shoe, when I noticed the shoe I wanted was labeled incorrectly. I showed him and finally he was able to find me my shoe. When I went to pay, he insinuated I changed the tags saying "customers always change tags to get a lower price." I said that was very rude and he can check the camera to see I did not do this. I did request the price change as I had waited 45 minutes or more for him to find me my correct shoe. However, instead he tore off the tag and said no. I asked for a manager in which he responded there wasn't a manager available. He told me he would go look for one, but instead, I saw him go help other customers immediately. I saw another employee and asked them for a manager and they verified there was a manager available (this is a 4 floor store so I found it unbelievable there wouldn't be a manager). The manager, Adam, arrived after 15 minutes. I told him of how rude Jon was to me and my family. He apologized as Jon was standing on the side laughing at me and my complaint (which Adam allowed him to do). Adam was unable to help us and ended up getting nasty towards the end, as well? saying they are so busy and I should understand that they cannot possibly fix items which are tagged incorrectly by customers. I am absolutely appalled that Macy's employees believe the customer is trying to cheat the company and are allowed to insinuate that I was switching tags. I was as patient as can be but after all my years of shopping here and in other major department stores, I have never in my life been as humiliated by an employee as I was yesterday! This was absolutely horrible customer service and unacceptable! Jon was the worst and not helpful, nasty, rude, and degrading! Adam clearly accepted this behavior from his employees! This needs to be corrected so others do not have to go through this horrible humiliation and aggravation...

I consider Macy’s and Co Stores to be one of the most spectacular and amazing places to go and enjoy the outstanding assistance and customer service provided while looking for gifts, personal shopping, and even to take visitors to NYC and Long Island department stores to get our favorite brands and styles. The incredible ambiance and very stylish displays make me feel like I was shopping at the actual brand store, but with the difference of having the convenience of walking a few steps and getting to enjoy a different brand. Due to the current Global Pandemic we hadn’t been in one of your stores since January 2020. We usually get good customer service, but I’m really taking the time to bring to your attention that it really took us by surprise, meeting someone like Leesha, at the men’s fragrance department, I was feeling really stressed out and tired after a long day of shopping. We were looking for my Mother’s desired fragrance, The Dolce and Gabbana Light Blue but the 6.6-oz; it was around the end of the day and since the minute that She approached us and offered her assistance, her energy, professionalism, and kindness was at a better level of some of the greatest brand ambassadors that we have met at stores on 5th Avenue such as Louis Vuitton and The Versace Store; She went upstairs for us to get the fragrance and came back to us in an extremely efficient time. After that my Father and I were trying to decide which colognes to get for us, She was always making sure that we were enjoying our experience and making us feel so comfortable and welcomed. She gave to us all the options and advice on the latest versions of our desired brands. My Father ended up choosing The Paco Rabanne 1 Million gift set and I fell for The Jean Paul Gaultier LE MALE  In The Navy limited edition 6.7-oz and we also got the gift bags from getting and choosing this brands; her manager Mariella was also there for us and went beyond throughout the whole process of getting the best experience and customer satisfaction in her department. Leesha we can’t wait to go back and get more products and we are hoping that when we look for you, we’ll get to see that genuine smile and willingness to guide us; after having you as our fragrance specialist, we won’t go to any other location, or vendor for perfumes and colognes. Once again, Thank You so much Leesha and Marierlla for all you did for me and my Father and for taking the time and attention on helping us achieve what we consider 100% customer satisfaction on our latest visit to a Macy’ Store, specially during such an special Holiday weekend for our Family and Country. Hoping to see you again soon. Sincerely, Rementeria,...