Microsoft Experience Center — Attraction in New York

This review has shared guilt between support, repair and warranty specialist, and store employees. it has been shortened due to character limit

Jan 2, I created a case to repair my Surface - touchscreen issue (3rd time in 3yr). Device pickup on Jan 5. I went to the store, an associate checked the device to make sure it is a touchscreen issue, told me they don’t have my model, and that I had to send it to the service center. They boxed my device, printed receipts, and told me to drop it at UPS.

Jan 13, no word. I called support. Misgendered me countless times, told me my device is held because of water damage. Water damage? The device is 6m old. I never dropped it in water, and used it with care and made sure I never got it wet.

I escalated the case. They told me they need 3-5 days. They did not need that because after 5 days, no response. I messaged support. Nobody could tell me where my device was or who could help. The agent sent a email and promised update me. They did NOT respond to my emails. Their name is Jearold Apiag.

Jan 16, chat support, asked for update. Nothing? make sense. -Cris Diane D

Jan 19, emailed Cris for update. No response.

So again. I called and texted support. I was told my device was being held and did not have an update. This was the second time I escalated the case and demanded that I get more info. Nobody helped.

After 2wks and pleads, I got in contact with Brylle, a warranty and repair specialist. I got a call later detailing what I needed.

I was told I needed proof from the Experience Center that they checked my device and said there was no water damage, and the only reason they couldn’t give me a new device is because they didn’t have any. I needed the sales associate’s name, and I needed written documentation.

Except I was given 24-48hrs, after they held my device for 10 days. I fought for time.

Unfortunately I live 1.5hrs from the store, so I couldn’t find time to commute that weekend. I called. Mia, who picked up, told me I would receive a call from the store in 24-48hrs.

48 hours, no word, I contacted Chat Support again. I had to get in contact with Microsoft or else they would return my device.

I was assured again by John that the case would be taken care of. The case had been messed up on the website and had been “cancelled”. I made sure this wasn’t true. I emailed Brylle. no response.

Today, the WORST customer experience. 1:13am, Brylle responded and let me know I had to go to the physical store. I have a job and school..

However squeezed time at 6:30pm. The store closes at 8. The team was unknowledgeable on what to do. They could not write a formal letter, print proof, or call anyone else for assistance. Manager told me there was nothing they could do. I begged, I had them check the day I came and guess what!! THE APPOINTMENT WAS CANCELLED. No information about my appointment, and no work authorization available. I never received the email. I was stuck waiting for support to contact me. I called 4x, and chat support. My distressed messages were received by Abby M., who had a repair team call me, follow by Brylle. But it was too late, at 8pm, Brylle accidentally disconnected, which left me begging. BEGGING the store. The manager told me immediately at 8pm to leave. I couldn’t do anything but fight for a couple more minutes but they refused. Security and the team were huddling me. Unacceptable. It wasn’t even 8:10pm. I almost cried in the store by I left.

Brylle finally called me back and I explained. Lackluster apology, promised to look at my case further, and finally escalated it a 3RD time. At this point, Microsoft doesn’t even have my work authorization. THAT IS ILLEGAL.

I am exhausted and overwhelmed. No customer should ever feel helpless and like they were lied to. You failed as a company and your support is terrible. So go and focus on innovating, and forget the people who allowed you to do so in the first place. Absolutely unacceptable and embarrassing for you Microsoft. You deserve 0 stars.

I will hear back from the case soon...

Hi Microsoft Experience Center in New York, did you keep using AI agents to manipulate data of your own Google reviews? Your AI agent "Marvin Poueriet" as a 'local' guide, whose global foorprint: on 8/23 traveled in Mecico and Egypt within 10hrs; on 8/22 traveled in Thailand and State DE & CT & PA & & TN & NY, New York including your Microsoft Experience Center in New York, then this local guide "Marvin Poueriet" in the same day then traveled to Sweden in North EU; on 8/20 traveled in VA & Washington DC, and japan, Canada, then NY, MD, DE, Hungary, Turkiye; then 8/19 traveled in DE, NY, MD, FL, France, UK, at the same day, then a week ago in Paris, South America, Japan, FL, London, Brazil, PA, DE, japan, Washington DC, TN, Argentina, Greece, etc. Another of your AI agent "David Pro 8" was more in advance in his AI generated review on 8/22 for you, and the same day on 8/22 traveled to NY, NH, including your Microsoft Exoerience Center in New York, then in the same day a MA, then crossing time over 9-months attacked by a man in CT at BestBuy location, and btw, your agent "David Pro 8" even had non-willingness to even modify AI's answer to be more likely a human, but unfortunately which was indeed like a bot's generated review through Ctrl+C & Ctrl+V to keep poluting Google reviews' trust online. — The reason I spent time this week to write a review because on 8/20 when I walked on 5th with family, I finally gave up to walk-in to your local experience center and I cannot forget last multiple times the way how a manager treat some of your customers including me... I also remembered few of your great staffs there including Shamirr, Stone, Meline, and Alejandro and in this week when my review disappeared through your deleting, I also tracked the above two AI agents this weekend because once I left my own review for you on 8/20, frankly I rarely to do so for a business and New York is always my love even now I'm living in CA mainly... where like my 2nd home still... which was based on past two years experiences by my own at your last experience center globally, even my review on 8/20 was NOT positive, but at least which as an authenic feedback to encourage your business to consider to serve your customers better, may be not for me but for many other your Microsoft customers, and unfortunately I found my Google review for you had been disappeared and no doube a good job done, and to this Microsoft Experience Center in New York, offline CX is exactly matching your online's CX and in every of your negative review, within a short period, those AI generated reviews under your manipulation, were following up to each, and now I finally understood the exct WHY your Google reviews could keep at 4.5 of 5 but at Yelp only at 2.9 of 5, and in the digital world, we always trust and verify, and I respect to Yelp since where stated to the real customers that their "Your [customers] trust is our [Yelp] priority, so businesses can't pay to alter or remove their [customers] reviews." And when your Microsoft Experience Center would "love" to choose to use AI agents to manipulate/submerge or manually delete your own Google reviews [by reviewing your two AI agents as above for what they did to manipulate Google reviews for you], you should clearly know that the most priority to you has never ever been your customers already, right? And it's pity sorrow to experience such a follow-up how you handle your authentic customer reviews through manipulating AI-generated reviews and now, to be 100% sure that my orginal assessment to your business was very fair. — BTW: The orginal review of mine on 8/20 left for you can be still discovered at Yelp where cited another deleted community feedback together with over 500-1,000 feedback which had been deleted together with my review on 8/20, thus may we all due to a violation of Code of Conduct and if so, so sorry about that and thanks for help so may I be out-of-dated already...

Played on the racing sim and mindblowing stairs especially the stairs let me just get started it's gonna be short don't worry it's gonna be less long than all of what I already wrote okay starting now: The glass staircase at the Microsoft Experience Center in New York City, located at 677 Fifth Avenue, is a remarkable feat of architectural and engineering design. This installation exemplifies the integration of aesthetics, functionality, and cutting-edge technology in modern retail architecture.

🧱 Architectural Vision and Design

The staircase was conceived as a central design element to enhance the spatial experience within the store. Its transparent nature allows for unobstructed views across the multi-level space, fostering a sense of openness and connectivity. The design process involved collaboration between Microsoft, the architectural firm Gensler, and various engineering consultants to ensure the staircase met both aesthetic and structural requirements.

🧪 Materials and Structural Engineering

Glass Selection

The staircase utilizes laminated tempered glass, chosen for its strength, clarity, and safety properties. Laminated glass consists of two or more layers of glass bonded together with an interlayer, typically polyvinyl butyral (PVB), which holds the layers together even when broken. This construction enhances the glass's strength and provides additional safety by preventing shards from detaching.

The glass panels were custom-fabricated to precise specifications, ensuring uniform thickness and clarity. The selection of glass thickness and interlayer type was based on structural calculations to support the anticipated loads and comply with building codes. Structural Support

The staircase's structural integrity is maintained through a combination of tensioned cables and stainless steel supports. High-strength stainless steel rods and T-shaped profiles were employed to anchor the glass panels securely. These components were fabricated with tight tolerances to ensure precise alignment and load distribution.

The use of tensioned cables allows for a minimalist design, reducing the need for bulky structural elements and enhancing the staircase's transparency. This approach also contributes to the staircase's ability to support substantial loads without compromising its aesthetic appeal.

🛠️ Fabrication and Manufacturing Process

Glass Fabrication

The glass panels were produced by specialized manufacturers experienced in creating large-format laminated glass. The process began with the selection of high-quality glass sheets, which were then cut to the required dimensions. The edges were polished to ensure smoothness and safety.

The glass sheets were then cleaned and prepared for lamination. A PVB interlayer was placed between the glass layers, and the assembly was subjected to a vacuum process to remove air bubbles. The laminated glass was then heated in an autoclave to bond the layers together, creating a single, cohesive unit. Stainless Steel Fabrication

The stainless steel components, including rods and T-shaped profiles, were fabricated using precision machining techniques. High-strength alloys were selected to ensure durability and resistance to corrosion. The components were fabricated with tight tolerances to ensure proper fit and alignment during assembly.

Component Testing

Each component underwent rigorous testing to verify its strength and suitability for the intended application. The glass panels were subjected to impact resistance tests, while the stainless steel components underwent load-bearing tests. These tests ensured that all components met the required safety standards and could withstand the...