New York State DMV - Jamaica — Attraction in New York

I went to downtown DMV as I couldn't make appointment on website, when you try to enter security guard informs you no entrance without an appointment, I explain I've been trying to get an appointment for a week, he continued to state I must have appointment people attempting to enter were told the same, stating the exact same thing I said- that website won't allow appointments while no one was loud, rude or hostile the guard became so, all we trying to do was find out how we could get appointments, another guard gave slip of paper with DMV phone number on it. I finally got thru on 5th attempt, it's an automated recording with lots of options for services available. I was able to get appointment for following day I came on time& ready, we were asked if we had appointment, guard then asked for email confirmation, I nor others on the line had such email, I started to check my phone but realized when I made appointment I was only asked to submit my phone number. I inquired about this, guard stated I had no reservation I asked how does one get reservations, he walked away, a few people came in with confirmation email, a few of us on line asked how they made reservations, however security guard whisked them away, while waiting on line I went on DMV website again & the same thing happened no dates come up to make appointments, I saw reservation option I hadn't saw before but same thing no way to choose one. When I got to window I inquired about making appointments & reservations, while she was polite& professional she had no info on why it wasn't allowing the options, several people on line were on their phones trying the same thing. I witnessed someone else attempting to ask security guard question & were spoken to very disrespectfully, I can understand their frustration as they don't work for DMV but are used as DMV employees, there should be a better way, either train& inform them on DMV services or stop using them as DMV employees. That particular day the number board was not working so everyone was told to sit in rows& one by one when people were called to the window you moved up a seat, it was like a long game of musical chairs but I preferred that over an hour or more standing, there were only 3 windows open, they are very understaffed. Of the 2 women employees directing the seat line one was extremely courteous & helpful, the other not so much but that was probably due to the frustration of directing ppl all day plus the ones that tried to go directly to the window than wait their turn When it was finally my turn the gentleman & I do mean gentleman that waited on me was SO helpful& courteous. My ins company did not give me the correct info, his help was phenomenal & very appreciated. While I was waiting I heard terrible stories of others experiences at this DMV& Coney Island location. I applaud the staff for their patience & work ethic. More staff is desperately needed, with so very many ppl coming there day in& out, it's never a slow day. I inquired on how to apply for employment there myself. But seriously the security guard situation, website& staffing needs to be...

I went to the DMV with the expectation that there might be some wait time. I am a patient and polite person so I’m quite understanding.The staff at the front desk, the people printing tickets, and the woman who took my photo were all professional and helpful. However, when it was time to process my documents, my experience took a sharp turn for the worse.

Despite having a 9:15 appointment, I was prepared to wait, and after about an 1 hour and half, my number was finally called. I was met with an unprofessional and dismissive attitude from the agent helping me, (Ms. Delgado #16).When I tried to ask a simple question, she completely brushed me off with a rude tone, telling me to just hand over my documents first, which I was in process of doing so.

I addressed her attitude and told her that her tone wasn’t very pleasant, especially after waiting so long. Her sarcastic response was “how am I being rude.” As she didn’t see how her behavior was disrespectful. It was like she couldn’t understand why I felt mistreated. Despite that, I stayed calm and suggested we just start over and get the process moving.

Throughout the interaction, her entire demeanor felt dismissive, almost like I was a bother to her. I asked to review my Social Security number before filling out the form, and she acted like she couldn’t care less. It was clear she wasn’t interested in providing decent service, and it was honestly draining.

At the end of the transaction, I wished her well and told her that if she was having a rough day, I hoped it would get better and I ment it. I was polite throughout, but it was hard not to notice how difficult she was to communicate with. I even spoke to a supervisor afterward, who was kind and understanding about my complaint.

It’s incredibly frustrating to be treated this way, especially when you’re just trying to get through a necessary process. I can’t help but think of how many people go through the same kind of treatment and don't have the chance to voice their frustration. We all have bad days, but treating others with respect should be a basic expectation in any professional setting, especially in a government office. This behavior is simply unacceptable, and I hope the DMV can do better in addressing this kind of treatment.

The real question is, how are these people being screened and hired for government positions? It’s baffling to me.

“If you don’t know,...

A Necessary Hassle

Located in the bustling neighborhood of Jamaica, the Department of Motor Vehicles (DMV) office is a crucial destination for anyone needing to handle their vehicle paperwork or driver's license affairs. As with any DMV office, the experience can be a mixed bag, but my recent visit left me with a somewhat positive impression.

Upon arrival, the first thing that struck me was the efficiency of the queuing system. Despite the crowd, the lines moved relatively quickly, thanks to the staff's efforts in directing people to the right counters. However, it's worth noting that the waiting area could be a bit more comfortable, with better seating arrangements and perhaps some amenities like water stations or reading materials to help pass the time.

Once inside, I found the staff to be knowledgeable and helpful, albeit slightly impersonal. Understandably, they deal with a high volume of customers daily, which can make it challenging to provide individualized attention. Nonetheless, they were able to answer my questions and assist with my paperwork efficiently.

One aspect that pleasantly surprised me was the cleanliness of the facility. Despite the constant influx of people, the premises were well-maintained, with regularly cleaned floors and tidy waiting areas. This attention to cleanliness contributed to a more pleasant overall experience.

However, like any government office, there were moments of frustration. Long wait times for certain services and occasional technical glitches with the computer systems tested my patience. Additionally, some signage could be clearer, especially for first-time visitors navigating the maze of corridors and counters. In terms of accessibility, the DMV office in Jamaica is conveniently located near public transportation hubs, making it easily reachable for those without personal vehicles. Parking, however, can be a challenge in the surrounding area, so I would recommend arriving early or exploring alternative transportation options if possible.

Overall, while a trip to the DMV office in Jamaica is unlikely to be the highlight of anyone's day, my experience was relatively smooth and hassle-free. With a few improvements in customer service and amenities, it could become a more pleasant destination for those in need of...