Sagar Chinese — Restaurant in New York

I recently dined at Sagar Chinese, and while the food was average and unremarkable, the overall experience was overshadowed by a serious billing issue and poor customer service. My total bill exceeded $225, but I later discovered I was charged twice for the same amount, even though the bill should have been processed only once. Initially, I assumed the issue would resolve itself because the duplicate charge was pending. However, when it transitioned to a normal charge, I realized it wasn’t going to be corrected automatically.

I contacted the restaurant immediately, and they assured me the issue would be resolved within two days. However, after three days with no follow up, I called again and requested to speak to a manager. The manager claimed the issue would be addressed after their accountant returned, but after waiting four days, nothing was resolved. Nor did I receive any follow up call, and the duplicate charge remained uncorrected.

Frustrated, I contacted them a third time, only to be told that I needed to bring my bank statement to the restaurant to prove the duplicate charge despite already providing the transaction date and amount. This unreasonable request, combined with their dismissive attitude, left me no choice but to report the transaction as a disputed charge to my bank.

As of now, I am still waiting for the bank to resolve the issue. I strongly caution anyone dining at this establishment to pay with cash and keep their receipts. The lack of accountability and unwillingness to assist with a clear billing error is unacceptable.

Customer service is just as important as the food, and unfortunately, this restaurant failed on both fronts. Proceed with caution if you decide to visit.

UPDATE

While I appreciate your response claiming you “understand the frustration” and are “working to resolve these issues faster,” it has been over a month, and I’ve yet to receive a single call. You’ve found the time to respond here, but not to follow up with me directly. Thankfully, my bank resolved the duplicate charge after your restaurant failed to provide them with a receipt. Had I relied on you, the issue would still be unresolved.

Here’s the challenge: I left my phone number three times—twice with managers and once with an employee. If I receive a genuine apology call, I will remove this review. If this review remains up, it will prove that your establishment does not care about its customers or their concerns. Let’s see...

After having enough of Sagar's declining food quality, I just had to write this review.

Full disclaimer, as a person who has known the Sagar family and been there from the start of their food businesses, I believe I`m in a unique position to comment on their food.

Also, we live near Sagar with a short delivery time and always consume the food when delivered, so our reviews are as when eating freshly prepared items.

About a week ago, my wife and I ordered Sagar Chinese from the Jamaica location because we were in the mood for soup and lollipop chicken. As we usually do, we got the Thai soup/chicken corn soup, lollipop chicken, masala fish fingers, and rice/meat dishes.

We were so disappointed at the quality of food we received; it has been steeply declining for years. New people experiencing Sagar Chinese won`t know as much, but for us long-time food lovers living in Jamaica, we know how their food is and has become.

The lollipop chicken legs were dry, burnt, and contained way too much batter. The Thai soup was very sweet and diluted, wasn't much shrimp, and the shrimp size was relatively small. The chicken corn soup had chunks of chicken with way too much egg drop and was quite bland to taste. The masala fish fingers are getting smaller and smaller by the day and contain a tiny measly portion for the price they charge. Hardly any fish in their fish fingers. The Sagar fried rice was decent, and the chili beef was just ok. Overall incredibly disappointed and will just stop...

I wish I can give them 0 stars. It was one of my favorite restaurants. But last few months I bought from there every single time food was disgusting. When I went there a few months ago the food was so spicy I could not eat it even though the fried rice was so spicy it will burn your mouth. The chicken was not prepared well, it was not fully cooked & don't forget about the spice level. It feels like so you are eating extra spicy curry chicken. I didn't write a review at that time I thought cuz of covid19 there might be short of Sheff. However, my recent visit food went bad to worst. Thai soup was smelly & it was so spicy that we have to throw it way. The spice level was sky-high. Lollypop chicken was not cooked properly, it was raw & seems like it was cooked 4/5 hours before order. It was also cold. And really don't talk about the Lassi but want to write so others can read it. I never eat something that sweet in my life, It was literary the sweetest drink in my life. Not ever sweet nowadays are that contain that much sugar. It was disgusting & awful. I highly recommend people whoever going there please order a small amount of food & see if you like or not. Before you bring your family/friends over there please try it by yourself or if you plan to order a lot of food from them, first order a small amount. It will save you money & taste. Owners what's going on you are the best desi Chinese restaurants in Jamaica. Now your food is trash. Please bring Sagar...