This company does not even deserve one star!! They are crooks and one look at their BBB score and comments on their Facebook Page is enough to keep anyone away. Don't be fooled by the "reviews" on here.

At around 10:15AM on 5/4/24 we were approached in Times Square by a TopView salesman wanting to sell us tickets for the Hop On, Hop Off Bus Tour. We explained that we were interested but since we couldn't start until the afternoon we would like to get a 2 day pass with the Liberty Boat Cruise. He assured us he would get us the best deal for this and we would be able to use it both that day and the next day. We paid the man $188 total for the two tickets (which are only $81 a piece on the website) - this was the "discounted rate and best deal available". He then had us download the app and register our tickets right there with him. It wasn't until later that afternoon when we went to board the bus that we realized he not only sold us a 24 hour ticket but by making us register our tickets right there with him at 10:25AM the tickets were only good until the same time the following morning. We attempted to speak with the other employees by stop 1 in Times Square before boarding, expressing our frustration in not getting what we were told, but they were unable to help. We decided we would make the most of the remaining afternoon and boarded the bus. We got off at stop 7 to do some exploring and then head over by foot to stop 11, which is the stop for the Liberty Cruise, according to both the map that we were handed and the company's website. When we got to stop 11 at our reserved cruise time we saw red TopView signs stating that that was the pier for the cruise, so we again assumed we were in the correct location. When we began boarding the boat we were told that TopView had relocated their cruise to a pier on the other side of Manhattan earlier in the week, which would take over an hour to get to. The owner of the boat we boarded told us and some others there from TopView that they had something worked out to where we could pay to sail with them and then get a refund from TopView for the Liberty Cruise that week only. We chose to do that because we would not have time to make it across town and changing our reservation time to the later cruise would result in us missing our show we had tickets for. When that cruise ended we had to walk to another bus stop, since the bus was no longer picking up at stop 11 due to not using that pier. By the time we finally made it to another bus stop location it was past the time to even ride the bus anymore. So not only did we not get any of the things we asked for when we initially bought the tickets, we also only got to ride the bus one time.

On 5/6/24 I called the customer support number and spoke with someone named Bradford who stated he was a supervisor. I explained our situation to him and expressed our severe displeasure in the entire experience. He refused to refund our Liberty Cruise or any other part of our purchase. He informed me that when purchasing the tickets we agreed to no cash refund, which was not mentioned to us a single time by the salesman. We signed for our purchase but he did not say anything about any contracts or agreements regarding our tickets. Bradford did offer us a new set of tickets that we could use sometime over the next year, however this is our first trip to NYC in 7 years. We won't be coming back anytime soon and even if we were we certainly wouldn't waste our time getting back on that bus. I explained to Bradford I would be reaching out to the Better Business Bureau and I have done just that. I am sending this so that you would have the entire story and be aware of the situation. If I could go back I would have avoided the sellers on the street and gone a totally different route for our trip. One look at the business' score on the BBB and a simple glance at their Facebook Page would have shown me that we were getting involved with crooks that did not prioritize customer satisfaction in their business model.