UNIQLO Atlantic Terminal — Attraction in New York

I ordered in-stock items for in-store pickup via their app. One of the items I wanted was low stock so I wanted to make sure I could get it. My online order was ready 30 minutes after I ordered it.

I go to store next day to pick up and tried on a few things that I ended up wanting to exchange (for different items entirely). There would’ve been $20 refund owed to me after the exchange … at first the customer service person said I couldn’t get refund. That I had to be exchanging exact amount… but these were literally all items had I just walked in I would’ve been able to buy and return in store no problem (had the shorts I wanted not sold out)… the manager made an exception and allowed me to get my $20 back to my card and I’m grateful for this but I swear Uniqlo is really testing its customers loyalty.

Charging $7 to return, asking to send back via usps or ups & not accepting “online” returns orders even if you purchase in-stock items but use the app to do so, is bad policy. I travelled to the store to collect my items — if they don’t work and you had them in stock to begin with why wouldn’t a store take them back directly!??

If I ordered online shipped to my home then they want you to pay $7 and mail back anything that doesn’t work. I’m ok doing work of online returns by mail when they’re free but don’t charge me for it.

These policies make it hard to secure items you may want before they go out of stock without having to deal with terrible return policy or drop everything and only shop in person.

Either make returns free, or let me pick up in store in store items and return in store as well—- don’t ask customers to mail returns AND pay to do so. Don’t let customers order via an app for in store pick up (and only things that are actually in store) and then tell me I can not return on the spot. It seems they’ve been doing this for years, it’s really a shame they don’t seem to care about customer...

The young man who helped me locate a coat for my son was amazing. He helped us find the right size and told us about the app that allows you to use points to unlock discounts. The store was very clean, and modern with decent lighting making it aesthetically pleasing. The customer service at the cash register however was lacking. Two of the three cashiers were nowhere near hiding the fact that they didnt want to be there. There was huffing and puffing as they handled customers and eye rolling. At one point the Male cashier was shouting to another associate about closing out registers in an aggravated tone. When I finally reached the register, I was met with one of the two unhappy cashiers. She seemed bored and when I asked if I could use cash she simply nodded her head. She told me my total which was 70 something or other, then took my cash emphasizing the price to me once again. She looked at me expectantly as if I'd say oh no! That's too much! And end the transaction (which I did not) then proceeded to mark off the 50 i had given her with a marker. She then began checking the 50 for validity in an exaggerated way even asking the other angry cashier if it was real or not. While I understand they must check large bills the manner in which she did it, after exaggerating the price to me made me wonder. When she finally gave me my change, I said loudly to my son if he'd like to wear the coat out, which she ignored and thrust the coat into the bag. I took my receipt calmly and politely thanked her before leaving. While I understand the frustration associated with working retail having worked retail in the past, customer service should always be a priority, and respect and courtesy should go...

My wife and I went to this Uniqlo in Flatbush to look for a sweater to wear because it was getting cold. She found a nice white 80% wool cardigan style sweater and it looks great on her and bought it. After wearing it for 1 times my wife notice that it started pelting. So we took to back to the store and supervisor or manager, male with a hair restraint. He ask me several questions. Was this wash? No. Do you still have the tag? Yes. This exchange lasted for 3 minutes with him hesitating and examining the garment. At the end he said we can’t take it back and nothing else was done or said. We left that poor quality of a sweater with them and left. It was really poor customer on his part to let us leave and not doing anything for us. It leaves me with a poor taste in my mouth. In a way I can’t believe a big company like Uniqlo would not take back a sweater like this. I am really disappointed and I hope it will be improved in the future. I have been a fan of Uniqlo since the time it open up its store in soho Manhattan. That’s over 20 years. I still have a rain coat I’ve purchase and it was great. Im not mad I’m just...