CMX Cinemas Old Orchard Market — Attraction in Niles Township

Great burger. Terrible screen picture. Chaos experience every step of the way.

My wife and I were excited to come out to the Cine Bistro but since it was under construction we were diverted to this location. The place felt unorganized and we got lost immediately at the counter dinning experience. We were not directed to our screen after passing the ticket collector and got lost again. The number to our theater was not lit like the others making it feel like we were making a mistake. When we found our seats mine was broken or not on. I took it so my wife could have a non broken one and hers was also broken. We moved to other seats hoping that we would not have to leave. When the movie started it was clear from the subtitles of the movie that the screen was not in focus. I got up to talk to the ticket man that ignored us before and asked him to fix the projector. I realized he didn’t hear me because he was listening to music on his AirPods. I had to tap him and he was terrified. I repeated the issue and he said that he had to go talk to someone. I returned to the theater and the projection stayed out of focus for the entire film. I was so upset that I didn’t want to talk to anyone and chose to send an email to their corporate office. I never received a reply and this is whey I am leaving this review. The burger was great though.

I won’t go back. Stick with the...

Update: Today I went in to a movie 5 minutes before its screen time and the movie has already started and was 10-15 min into it. Me and others talked with the manager and he gave coupons for free movies, but it felt like he was just mechanically giving them away without feeling too sorry just so he can "make up" for what happened. I could only hear why this happened after asking him several times. And based on past reviews in other platforms, this doesn't seem to be the first time they got the wrong screen time. Sure we get the coupons but that still doesn't make up for the ruined experience for this movie I watched and the manager didn't really seem to get that. I'd probably give it another chance but if something like this ever happens again, I'm never coming back...

Before: I loved how it was so clean with super comfortable and spacious recliner chairs. As it is inside Old Orchard, parking should be...

So glad this location is open again. Went last night to see Mortal Kombat and WOW! From the moment that we walked in, we were impressed. Lillian and Patrick greeted us like we were old friends welcoming us.

The theater has new seats that are ultra comfortable, the turkey club was was delicious and I was even able to get a beer at the bar with Kim who was fun to have a conversation with.

When we left we had brief interactions with several team members and each one was very professional and polite. Had a brief conversation with Scott and Joanne about our great experience and the possibility of private theater rentals.

We are looking forward to coming back and this will be our new theater...