Macy's — Attraction in Niles Township

My generous score is based on the customer service of two young men who work in the pickup/ return section. Their friendliness and helpfulness should serve as an example for all of their co-workers.

With that being said: I'm the proud mama of a busy little nine-month old. Because of the pandemic, I try not to bring him inside enclosed public spaces much. So I do most of my shopping online and use curbside pickup as much as possible. However, on 12/9 I had a babysitter due to other appointments. While my time was limited, I had a few extra minutes to actually go into the store.

When I arrived I was happy to see that there were two separate lines for pick-ups and returns. Even better, there was only one person in front of me. I didn't know that the person in front of me would use the agent as their personal shopping assistant.

After waiting in line for about seven minutes and watching people go in and out of the return (it's usually the other way), I begged the pardon of the assistant but asked if I should get in the other line as it was moving faster. She looked aghast that I would ask her that question. Then, as if she wouldn't be bothered either way, she told me that I was next but that it was up to me if I switched lines and then went right back to doing what she was before. No apology that the process was taking longer than expected, not even a conciliatory tone. She never asked one of her associates for backup either.

I understand that the needs of each customer are important but that means all customers, not just those who want to look through there Macy's purchase history, look up online purchases because they didn't do so on their own, return an item so that they could get a percentage off and several other items that should have been directed to the other line, are more important.

I've managed a front desk or two. When the requests of one customer start to impact others, you can ask for additional help if available, ask the customer to step aside if possible, or at the very least, apologize. This agent chose to be dismissive, indifferent and unbothered that there were other customers waiting.

I was actually helped by one of the young men who saw the line growing and took it upon himself to assist the customers waiting in line. I would have waited for a store manager but after waiting for 10-12 to pick up my order (I could have purchased in person for less time), I had no more time to spare so that I could make it back for the babysitter.

For some reason, curbside pickup at this Macy's is quicker than going into the store. In the future, I am only going to use this option or take my business to Nordstrom which, interesting enough, is right...

Macy's at Old Orchard Center - A Shopping Destination Like No Other

Macy's at Old Orchard Center in Skokie, IL, is more than just a department store; it's a full-fledged shopping experience that caters to all your needs and desires. Located at 4909 Old Orchard Center, this Macy's is conveniently situated within the bustling Westfield Old Orchard Mall, making it a prime destination for both locals and visitors.

Upon entering Macy's, you're immediately greeted by a sense of grandeur and elegance. The store's layout is spacious and inviting, with well-organized sections that make it easy to navigate through the various departments. Whether you're looking for the latest fashion trends, high-quality cosmetics, home goods, or exquisite jewelry, Macy's has it all under one roof.

The women's fashion department is a highlight, offering a wide range of styles from casual wear to formal attire. You'll find top designer brands like Calvin Klein, Michael Kors, and Ralph Lauren, ensuring that you have access to the finest in contemporary fashion. The fitting rooms are clean and well-lit, providing a comfortable space to try on outfits and make confident choices.

Macy's also excels in its cosmetics and fragrance department, featuring an extensive selection of premium brands such as Estée Lauder, Clinique, and Chanel. The knowledgeable and friendly staff are always on hand to offer expert advice, help you find the perfect shade of lipstick, or recommend a new signature scent.

For those interested in home décor, Macy's offers an impressive array of options. From luxurious bedding and stylish furniture to kitchen essentials and unique decorative items, the home department is a treasure trove of inspiration. Seasonal displays and frequent sales make it easy to find the perfect additions to your living space at great prices.

One of the standout features of this Macy's location is the Toys "R" Us shop-in-shop. This dedicated section brings the beloved toy store back to life, offering a fantastic selection of toys, games, and activities for children of all ages. From classic brands like LEGO and Barbie to the latest in tech gadgets and educational toys, the Toys "R" Us section is a magical place where kids can explore and discover. It's a wonderful addition that makes Macy's a one-stop destination for families.

The jewelry department at Macy's is equally impressive, with a wide selection of stunning pieces ranging from everyday wear to special occasion items. Whether you're looking for a gift or treating yourself, the collection of rings, necklaces, bracelets, and watches will not disappoint. The staff are attentive and...

Purchased a watch online for pickup in store. I arrived to very poor customer service: one clerk was on her phone, she ignored my Hello and excuse me miss. She got off her phone to say ask this another clerk who was nowhere to be found. I walked to another location in the " fine jewelry " department and asked about pick up of a watch and this woman tried to sell me a Macy's credit card. I explained I'd just like to pick up my watch. She directed me to another location. I got there and approached two woman talking who seemed to ignore that I was a customer. Excuse me, I said. I'm here to pick up a watch I ordered online. One responded to give my ID. We walked over to another counter and she brought out my watch. The watch hardly looked new! There were finger pints and smudges on the face of it and the band. This was supposed to be brand new! I pointed out the defects and the clerk began to wipe the watch off; " see, it's better, no worries." She said. I looked over the watch again, it still looked used, the face was dirty still and the band was in fact smudged with what looked like oil markings. I asked for a refund. When I asked for the refund the clerk said that we should look.at another. I declined. This was supposed to be a present and a new watch should have been offered the first time instead of having me purchase what seemed like a used watch. Horrible experience and...