Best Buy — Attraction in Olympia

Geek Squad: Exceptional Service 🏅

Olympia WA Geek Squad Team members Stephan, Jen, Nick, and Jess provided Exceptional personal and professional support for us.

After performing a diagnostic test on our Samsung Tablet, Your Team replaced a our tablet with a new Samsung Tablet.

Please RECOGNIZE & REWARD Stephan, Jen, Nick, and Jess for serving as our HEROES for their EXCEPTIONAL Service & Support.

Another Satisfied Customer, (Captain) Kirk 😄

Michelle Glynn (Best Buy, Olympia, Capitol Mall) delivered EXCEPTIONAL Consultation and Customer Service, and deserves recognition from store - and - Corporate management.

On Friday, April 29, My wife Denise and I arrived for our scheduled appointment with Michelle. We were shopping for a new Big Screen TV and sound system, and she served as our Consultant (COACH). Michelle dedicated almost Two Hours to our shopping experience. During our tour of the Best Buy Electronics Department, she introduced us to a variety of choices for Big Screen TVs. These choices included Samsung, Sony, and LG, with a variety of features; screen size, QLED, OLED, etc.

Michelle applied her extensive knowledge, accomplished skills, and wealth of experience to field our questions, thoroughly explain all of our options, and satisfy our range of affordable prices that would be the "BEST BUY" for our financial considerations.

Following our "informal tour", meaningful and open conversation and professional consultation with Michelle, we decided to purchase a 65" LG OLED Big Screen TV and the LG Sound Bar component.

Next, Michelle prepared a COMPLETE SUMMARY of our purchase. As she reviewed the summary with us, she highlighted the cost savings - including sale price, and Total Tech benefits. Michelle CONFIRMED that we did experience the BEST BUY on our New 65" LG OLED TV and Sound System.

Michelle delivered Professional and Personable Superior Customer Service! From the beginning of our shopping experience - to our purchase decision - Michelle provided extraordinary consultation, communication, and service, with measured patience, a sense of humor, a pleasant, friendly personality and a cheerful SMILE. 😊

Please recognize and reward Michelle for her Extraordinary Customer Service!

Your Satisfied BEST BUY Customers,

Kirk and...

My most recent experience involves a refrigerator purchase after ours recently went out. After reconfiguring our day to be home for the delivery, it was late from the specified window we were given (no call, no information what-so-ever). So we called… “thanks for calling Geek Squad, let us connect you to a Best Buy team member” – great…except we weren’t about to be connected with anyone who actually worked at Best Buy, but staff who worked at an outsourced call-center for Best Buy. Likely one that hundreds of other corporations in America use.

90 minutes late: After navigating the phone tree and waiting roughly 20-minutes on hold, I get to talk to someone. “Can I put you on hold to figure out where you’re deliver is?”. Another 10-minutes. And the information I got for my time? “Well, it looks like they have your refrigerator but they are running late”. Great.

7-hours late: I call back. Again, I jumped through the phone tree hoops, wait on hold for roughly fifteen minutes. Apparently, they have no record of my fridge being on a truck today, can’t apparently reschedule it, and that the only recourse is for us to call in tomorrow because the delivery team is also outsourced… great.

At this point, I go to the nearest Best Buy store. Another hour dealing with the manager that was on duty. What power do they have I found out? …call the outsourced call-center and hope that by telling them they’re a manager and hope that they can get further than I did.

At the end of all this, someone manually entered into the system at another store that our refrigerator was delivered, the third-party delivery service is closed and at this stage, I can’t even return the item I paid for but never got. …I guess we’ll see how much time I waste on this tomorrow. And do they offer me any sort of discount for my time and frustration? Nope. Apparently the GM in Olympia doesn’t believe in discounts for customer service issues.

Best Buy doesn’t care about its customers, its staff or the service they provide. They care about profits. So unfortunately, the only power we truly have to hold companies like Best Buy accountable is to not spend our...

Wow! Having a hard time accepting what just happened to my wife when she just now tried to exchange our $2500 MacBook Pro purchased 2 days ago. The reason for the exchange was when I tried to activate the AppleCare on the laptop a day after purchase by putting in my serial number I was told my laptop wasn’t eligible. This led me to call apple to sort out the matter. The first person I spoke to couldn’t figure it out and elevated me to their supervisor. That person then couldn’t solve the problem and was then elevated to their supervisor. I was then told that I should just give it five days and it should be fixed. When I asked this person what happens if I drop it during those five days I was told since I have a claim now with apple that they would work with me to figure something out. I didn’t like the sound of that so I figured I would try an exchange. Wife goes to bestbuy for me to do the exchange as I was busy with our kid. The bestbuy employee then after being told this story scans the box and says it’s eligible for AppleCare and they don’t want to exchange a perfectly good laptop and that if you called apple they would have just told you to come back to bestbuy to buy AppleCare. Never once was I told to go back to bestbuy. The bestbuy employ was then told that I wanted to purchase the yearly plan and not the 3 years up front plan as I wanted to keep coverage past 3 years. After speaking to his “Chief” and never checking the apple website to see that it indeed does say that this device isn’t eligible for applecare my wife was given 2 options to buy the 3 year AppleCare plan from bestbuy or return the laptop. She returned it. Now what was to stop me from just going and buying another one? I won’t be jerked around like that, that is what stopped me. I have been an elite plus member for 2 years till they ended that in May. Why not just exchange it if I can return it and go buy another one? I am now going to go buy one from Costco. With increasing competition and the closing of stores bestbuy would do well not to treat consumers...