Michaels — Attraction in Oswego Township

Please avoid this Michael's location after 3pm. The Management at this location is a joke. The main one is Julie. She is never friendly, always avoids customers, and takes forever when she is called to the front to assist the cashiers. Most importantly she is never professional! Every encounter that I've had with her is absolutely horrible.

I have been in management for 32 years and each visit to Michaels is a disaster. I've heard the management team speak to the other employees which are teenagers with no respect. I believe the store manager's name is Shannon and she is not friendly either.

For example, I asked her a question regarding an item that I needed and she directed Julie to assist me. So she's not helpful either. Julie came from the back of the store - slow paced and dragging as if she didn't want to be there. No enthusiasm and the said to me - how can I help? I advised Julie of what I needed and immediately she said that they were out of stock without even checking. She stated, "oh another customer just asked for the same item". I told her, Thanks and kept walking towards the area for the yawn. There was the the tool that I was looking for sitting right there. I said wow. I wish corporate would get better management at this location as it seems the two they have there are just lazy and...

Had a frustrating experience checking out at this location today. A new employee was on register, but clearly did not know how to ring up or take payment, and had no one helping her learn. My order was $12 over what it was supposed to be when totaled, so I requested to start over and offered to help Sofia count the items. When she was asking how to void the transaction, the girl supposedly "training/ mentoring" her, Sara, did not offer to come over to help. I told her it should be started over and she asked another employee to help, pointedly stating I wanted it completely started over. The additional employee was very kind and gave the new employee tips on scanning. Once the items were all scanned, she went back to her work. Sofia then was unsure how to take a check, scan a check, or enter a total for a check. She asked the girl next to her and she did not offer to come show her. At this point I asked who was supposed to be helping her and Sara responded rudely, "I am but I have not had a chance to do so yet because I have customers." (It was 10:30 am on a Wednesday... not very busy at all). The whole transaction took almost 30 minutes to ring up. I told Sofia to stand up for herself in training- it is not her fault that she is new and unfamiliar with a new system! Very poor training...

Update: once again (in less than a year) they tell me a coupon policy is different than before. In the past I’ve been able to use one Michaels’ coupon AND one Joann’s coupon as long as they were for different amounts off. Today I was told (very rudely) by a manager (Shannon) and that only one percentage off a regularly priced item can be use per person. This is different that a different amount of percent. She rolled her eyes at me and said that I’ve been misunderstanding it, it hasn’t changed. In fact, this is different than what I’ve done for the last few months, so it is a change. (Or her employees haven’t understood it.). Regardless, she was rude AND Joann’s will accept both coupons at once - so they’ll get my business from now on. Besides, Joann’s selection is superior in most departments!

September 2017: While I spend a pretty penny here on different crafting supplies, I was extremely disappointed when I tried to use the Labor Day 50% off coupon today on something that was NOT on sale and they told me that this item was no longer available for coupons because it's price is now considered an "everyday value" price. That stinks. Shame on you Michael's. I'll do my best to utilize Joann's coupons strategically from now on to avoid...