Please consider that if a person walks in at 7:50pm, theyâre probably aware of the time your store closes and might not be planning to be there long. They probably donât need to be approached at 7:55pm and told âCan I help you find anything because weâre closing in two minutes.â I didnât need help and had already found my card and was about to head to the register. But honestly, I was annoyed and just left. Maybe consider announcing youâre about to close as a general message to the WHOLE store if you need to. Iâve worked in retail for years and itâs never really nice to target an individual customer and say such a thing. It doesnât come off as helpful, it comes off as passive aggressive. Going elsewhere from now on for overpriced birthday cards.
By the way, I did tell the lady I was looking for a birthday card for my mom. But I was mostly done. Instead of any recommendations she just noted they were closing in two minutes. Thereâs plenty of people that can pick on passive aggressive fake niceness. If youâre so eager to go home that you canât even wait two minutes for a customer to make it to the register, then I donât know what...
   Read moreWe purchased an ornament 3 days ago for our 3 yr old grandson, on Dec. 5, which is WAY BEFORE Christmas and attempted to return it to the store, unopened, in perfect condition, with receipt today because our daughter bought the same ornament for our grandson and the manager would NOT accept our return. We were told that the store will not exchange or credit ANY ORNAMENTS as per their return policy. They did not publicize that policy anywhere in the store, when we purchased it nor is it publicized now. We could understand having a policy of not accepting returns of ornaments AFTER Christmas but this is rediculous! Well, they just lost a...
   Read moreI went into this store in the mall. I said to the sales person, âoh, itâs great to see a Hallmark store againâ. âWeâre not a Hallmark store!â, she said. I pointed at the sign on the glass. Still irritated, she exclaimed, âWell we carry Hallmark products, but weâre The Paper Store!â I could have said, there isnât a Paper Store sign out there so how would I know that? But you canât argue with that kind of stupid, so retreated out...
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