My brother and I were super excited to get a chance to see some history that would take us back to our childhood and wind down from a busy Vegas day…we planned out our day exactly so that we would arrive 45 minutes before the museum’s posted closing time. We figured it wouldn’t take much more than 30 minutes for us to peruse the exhibits and be back on our way to the strip.
Our Lyft dropped us off exactly at 4:12pm. We walked into the museum to be greeted by what very clearly appeared to be an annoyed and very put off employee that looked as though he’d prefer to experience anything rather than deal with us.
With a sigh and disgusted sound in his voice he looked at us and said “yeah…” I looked at him unamused and explained that we were here to see the museum. With another hard sigh he informed me that they don’t take anyone AFTER 4:30pm. We all 3 looked at our watches and I said “well it is 4:15pm, aren’t you open until 5:00pm?” He responded sarcastically, “yeah, I guess we are today” as to imply we were imposing on him by being there.
I tried to exercise patience and say “it wouldn’t take us more than 30 minutes to get through the museum..” to which he replied very rudely, “yeah, well I don’t want to be here til 5pm!!”
At that point I’d had enough, and told him never mind and that we wouldn’t want to impose on him and inconvenience him and we turned and exited.
Realizing his poor attitude and utter lack of anything resembling professionalism, he ran out the door after us attempting to back-pedal and pin what had just happened on me. He told me “you misunderstood!! My boss doesn’t want me to let anyone in here after 4:30pm!!”
I replied “I understood completely that you do not want to be bothered by us and therefore we won’t be bothering you now please leave us alone we aren’t interested in dealing with you.” He shouted a few more things as we walked away ignoring him.
I write all this so that the manager / owner may know how his / her emoloyee treats patrons when he has no more desire to work on any given day during regular, posted business hours. Additionally, I hope to spare others having to experience the same unnerving and unacceptable exchange as what we had to endure.
-Response to Owner-
Steve, thank you for your prompt response to my review. I am grateful to see your concern for the situation and your commitment to correct the issue with the employee in question. I do however, want to take a moment and comment on your response to the above review:
Respectfully, I wish to clarify that the employee did not “rush” us as you articulated. Rather, he verbally accosted us with disdain and disgust that we had come in and ruined his plans to take off and close the business early for the day. Even after I politely exercised patience he persisted and became even more rude to the point that we totally lost interest in even seeing the museum because had we stayed, it would have been highly awkward and unnerving.
I can appreciate the idea of not coming into a business at the tail-end of the day as a modicum of respect and consideration for employees ready to be done for the day. However, 45 minutes before closing is hardly the last minute.
The employee in question clearly did / does not understand that when working in a customer service role, his first and foremost responsibility is to treat the clientele with respect and courtesy and make their experience a positive one. This is rudimentary level understanding for any industry that relies solely on public interest for its livelihood.
Again, I appreciate your response and your commitment to “rectifying this situation.” In reading several others’ reviews, it seems we are not the only patrons to have had this type of interaction with likely the same employee.
I wish you the best. And I sincerely hope no one else will have to experience anything like what we did on Wednesday (02.09.22). It truly was beyond anything I’ve ever experienced before in a...
Read moreA Hidden Automotive Treasure in Las Vegas: Hollywood Cars Museum Review
Rating: ★★★★☆
The Hollywood Cars Museum in Las Vegas is truly one of the city’s best-kept secrets for automotive enthusiasts and history buffs alike. Tucked away from the glitz and glamour of the Strip, this museum houses an impressive collection that will transport you through decades of automotive and entertainment history.
The Collection
What sets this museum apart is its incredible variety of vintage vehicles and the fascinating stories behind them. The collection features a compelling mix of authentic originals alongside well-crafted replicas, giving visitors a comprehensive look at automotive heritage. The highlight of the collection has to be the authentic Liberace cars – these dazzling, over-the-top vehicles perfectly capture the showman’s legendary style and are absolutely spectacular to see in person.
The museum does an excellent job of presenting not just the cars themselves, but the history and cultural context surrounding each vehicle. You’ll find yourself learning about both automotive innovation and entertainment history as you explore the extensive displays.
Practical Information
Admission: $20 per person (cash only) Resident Discount: Nevada residents receive a $10 discount (bringing it to $15 per person)
I’ll be honest – $20 per person felt quite steep initially, especially with the cash-only requirement. However, the $10 resident discount helped significantly, making our total visit $30 for both of us. Once you see the scope and quality of the collection, the price becomes more reasonable.
The Experience
This is definitely a hidden gem that deserves more recognition. The museum offers a refreshing break from the typical Las Vegas attractions, providing an intimate and educational experience that car enthusiasts and casual visitors alike will appreciate. The authentic pieces, particularly the Liberace collection, make this a unique experience you won’t find elsewhere.
Bottom Line
Despite the somewhat high admission price, the Hollywood Cars Museum is absolutely worth a visit. It’s a fascinating journey through automotive and entertainment history that showcases some truly remarkable vehicles. Whether you’re a serious car collector or just looking for something different to do in Vegas, this hidden treasure won’t disappoint.
Tip: Bring cash and plan to spend at least 1-2 hours to fully appreciate the collection and its historical...
Read moreWent with wife and two kids this past Sunday. Temp outside well over 100 degrees. The museum does not have AC but they do have very large fans that kept the temp tolerable. Only take cash but they have an ATM machine ($2.75 fee). The website has a $5 coupon so it's only $15 and kids are free (at least mine, ages 9 and 5). So the cost was only $30 for all of us.
As for the quality of the museum, I was a little disappointed. The guy up front acknowledged some of the cars are the "real" Hollywood/movie cars and some are replicas. But in truth, I'd say 90% are replicas, maybe even a little more. And the replicas are generally not very good. The Back to the Future 3 "old west" DeLorean was nice. But the A-Team van and Knight Rider replicas were pretty sorry. (One caveat - they do have some stunt cars that may have really been used and it could be that these stunt cars don't have every detail the "regular" show cars do.) Cars are also not well maintained as many were sitting on flat tires which was sad. Also, nothing was from a modern movie or kid's show. So if you are looking for Blaze and the Monster Machines, or a car from a movie made after 1997, forget it.
Overall, it took about 25-30 minutes to stroll through and check out the cars. And the kids thought many of the cars were neat. Probably a little pricey for such a...
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