Park City Alpine Slide — Attraction in Park City

What began as a promising Saturday turned frustrating due to some unexpected interactions with staff over unclear policies. We have a very small service animal, weighing only about 1.5 pounds, who usually stays hidden in a hoodie. Our plan was to visit Park City Mountain Resort to enjoy the alpine slide and mountain coaster.

Before our visit, we thoroughly checked the resort's website for any rules or restrictions concerning service animals. We found no specific information regarding the alpine slide or mountain coaster. Upon arrival, we reviewed the signs and waiver forms, but there was nothing mentioned about service animals. Confident, we purchased tickets for seven people, opting for the double play tickets.

We first lined up for the alpine slide, rode to the top, and encountered no issues or comments from the staff. We enjoyed the ride down the slide without any problems. Next, we got in line for the mountain coaster, and several staff members even commented on how cute our service animal was. However, we were then approached by a staff member named Erin, who informed us that our service animal was not allowed on the ride.

I questioned why this restriction wasn't mentioned on the alpine slide and why there were no visible signs or policies. Erin insisted it was their policy but couldn't show any proof. Despite our explanations that we had not encountered any issues previously and found no online policies, Erin and another staff member maintained their stance.

We were frustrated, especially since the mountain coaster seemed safer than the alpine slide, where no one had objected to our service animal. Even after speaking with a manager, who also failed to provide any documentation of the policy, we were met with poor attitudes and no resolution.

Shame on you, Park City Mountain Resorts, for the lack of clear communication and professionalism in handling...

Have been going to this place for many years. Came back from 5 years in Germany, and still enjoyed the rides. The slide is better than the coasters IMO. We are a family of 6 with kids from 2 to 18. Our littlest was a smidgen shy of 38 inches...min height to ride as a passenger on the coaster. The min height for the slide is 35 so that's where we took him. Big families, be prepared. Not a cheap day trip. For 6 people, 5 riders and 1 passenger, we paid for 5 combo passes, slide and coaster, 2 alpine slide passes and 2 slide passenger passes. The total for these came out to approx 330 dollars! Since our 2 year old couldn't ride the coaster, we purchased a mini golf pass, two trampoline and two Flying Eagle passes. This brought our total close to 450 dollars for about 2 hours of entertainment. The experience was for the kids and isn't something we do all the time. I am confused though, the coaster has a ride height of 38 inches, but is on a fixed track, has seat belts, is smoother ride, speed control with a brake and can operate in the rain. The slide is 35 inches, has no seat belts, cannot operate in the rain, requires a lift ride up with a big drop down, and you can go off the track if not paying attention. Seems like the height requirement is super backwards to me. All in all, fun time, but cut some stars due to super high price point. No daily military discounts during summer or peak...

Imagine this, you spend $52 on what youd imagine being memorable. You're climbing hundreds of feet up, listening to people scream on their descend down, you feel excitement of jet ramming anyone who steps on their brakes ahead of you. At the top you're making eye contact for what feels like an eternity with the operator, while going speeds of .005 around the first bend. As you have the brakes completely off you come up to your first corner, like a 1991 honda civic going through a mcdonalds drive through. 2nd bend you're traveling at mach speed in a geo metro just to be slowed down by rails made on poor craftsmanship and alcoholism. At this point you figured out this ride burnt a hole in your pocket that could have bought strippers and beer. So while being irritated and slightly depressed you reach the bottom, just to hear "was that fun!" From someone who knows it's not, but they get paid to ask anyway. While you suck up your sadness and agree it was a "blast" you remember the time $5 would get you a night of fun being blacked out in a ditch on four locos. But if you aren't like me, you probably ride your bycicle and feel accomplishment by slowing down thousands of people who hate you. I'm sure you'll...