Park City Alpine Coaster — Attraction in Park City

What began as a promising Saturday turned frustrating due to some unexpected interactions with staff over unclear policies. We have a very small service animal, weighing only about 1.5 pounds, who usually stays hidden in a hoodie. Our plan was to visit Park City Mountain Resort to enjoy the alpine slide and mountain coaster.

Before our visit, we thoroughly checked the resort's website for any rules or restrictions concerning service animals. We found no specific information regarding the alpine slide or mountain coaster. Upon arrival, we reviewed the signs and waiver forms, but there was nothing mentioned about service animals. Confident, we purchased tickets for seven people, opting for the double play tickets.

We first lined up for the alpine slide, rode to the top, and encountered no issues or comments from the staff. We enjoyed the ride down the slide without any problems. Next, we got in line for the mountain coaster, and several staff members even commented on how cute our service animal was. However, we were then approached by a staff member named Erin, who informed us that our service animal was not allowed on the ride.

I questioned why this restriction wasn't mentioned on the alpine slide and why there were no visible signs or policies. Erin insisted it was their policy but couldn't show any proof. Despite our explanations that we had not encountered any issues previously and found no online policies, Erin and another staff member maintained their stance.

We were frustrated, especially since the mountain coaster seemed safer than the alpine slide, where no one had objected to our service animal. Even after speaking with a manager, who also failed to provide any documentation of the policy, we were met with poor attitudes and no resolution.

Shame on you, Park City Mountain Resorts, for the lack of clear communication and professionalism in handling...

The Park City Mountain Coaster is an absolute 5-star experience! This was such a fun way to get up into the beautiful Utah mountains and enjoy the fresh air and stunning views. The coaster ride winds through alpine forests and hillside terrain, offering a thrilling yet family-friendly adventure that both kids and adults will love.

We highly recommend buying tickets in advance—you’ll save money compared to the day-of prices and skip some of the longer lines. The staff was helpful and the ride was well-managed, which made for a smooth and exciting experience from start to finish.

Fun facts: 🎢 The Park City Mountain Coaster stretches over 4,000 feet of track, climbing uphill before twisting and turning all the way back down—some sections even reach speeds of up to 30 mph! ⛰️ Park City Mountain Resort is one of the largest ski and adventure resorts in the U.S. with over 7,300 acres of terrain. 🎬 Park City is also famous for hosting the Sundance Film Festival and was a key venue for the 2002 Winter Olympics.

This is an awesome way to enjoy the summer mountain activities in Park City. Whether you’re here for a weekend getaway or a full vacation, don’t miss this...

I’m extremely disappointed with the customer service at this mountain coaster. It’s frustrating that they outsource their calls to a team that has absolutely no knowledge of the local weather or whether the business is open or closed. Customers rely on accurate, real-time updates, especially when planning outdoor activities, but instead, we’re left guessing. There should be a direct local contact to provide reliable information, not a call center that’s completely out of touch with what’s happening on-site. Poor communication and lack of accountability—this really ruined our experience. Hire LOCALS for your business if you really care about your...