Short answer; Extremely satisfied! Very very good high quality repair, could not of asked for anything better! They are extremely nice and 100% genuinely care about your products. I would highly recommend them to you!
Detailed Answer; These people are for real going the extra mile at their best to get the job done very well. I had an issue with my laptop's headphone jack and they fixed it the day I sent it in for the repair. When I went to pick up my laptop, I was very pleased that it was fixed and it sounded even better than before.The next day my computer glitched out for some reason and it made the headphone jack issue even worse than before (originally it just made slightly static noises, now it just entirely didn't work). I do want to clarify that it didn't stop working because of them or what they did or because of a sloppy job done by them, when I picked up my laptop from them it worked perfectly fine (no headphone jack issues in the slightest) and it sounded even better than when I had just bought my laptop. The cause of this issue was that it had old/bad drivers installed when I got it and I was unaware of this at the time. I called them to see if it was possible to get it fixed online instead of at the store and they had a whole system for on the phone fixing ready to be used. They not only fixed my headphone jack, but also fixed another issue I had where my computer would randomly freeze up even though it wasn't hot, overheated, or running apps that are high demanding of the software. They were on the phone with me for a total of 52 minutes, and its not because they messed things up or did a bad job, its because they ran through everything they knew for how to fix the issue and until he did the last thing he did that fixed it, the other solutions just didn't work for some reason. Not only that, but they also researched how to fix the issue during their lunch break. They definitely care about your products and want to return them back at a good quality repair that's done fast and cheap. Now the headphone jack and speakers (even though the speakers weren't an issue) sound even better than when I originally bought my laptop, and my computer doesn't freeze up anymore. On top of all of this, they didn't even charge me anything for the online fix even though it almost lasted a hour and cut into their lunchtime by doing research. Very well done fix, I would highly...
   Read moreProbably the best small business I have visited in five years.
I took my PlayStation 5 here for power supply issues. The guy over the phone was so helpful he even gave me troubleshooting methods to try before I even brought it in. Once I got there, I spoke with Adrian.
He was so polite and knowledgeable that I cannot sing his praise loud enough. He did not interrupt me and he did not talk down to me, he listened to me and asked questions. After he diagnosed the problem, we spoke about options to fix it, and he steered me in the direction of not attempting to fix the problem and just buying a new system to save me money. he explained his reasons and explained all the costs. I wish every business and every place I went to from now on was like this, but they are not.
I will go back here without any doubt. I’ll be taken care of and be given an extremely high value for my money. Do not hesitate your computer questions...
   Read moreI visited Computer Tech USA in PTC and was greeted by Justin Losey. I explained my issues and Justin quickly advised me of several different options, their associated prices, and the time it would take for the repairs and upgrade. He compared the current performance and estimated the performance after each option. In the end, Justin was slightly less in cost than his initial estimate, faster in completing the job, and as for the performance, there is no comparison. An old computer now works better than I could have imagined…. And all was done with an immeasurable smile. Justin knows what he doing and as a result, has secured another customer for life. I highly recommend giving Justin a call, for any computer...
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