Vantage at Spring Creek Apartments — Attraction in Richardson

Been here almost a year and a half. Not sure when the management swap happened that is mentioned in other reviews, but as of late it as been absolutely horrible. The complex used to be so clean and secure- Now, the floors in the hallways seemingly never get cleaned anymore, it seemed like they used to a lot more frequently and there would be a nice scent left behind. in the garage, where you will be entering the hallways to units, as well as near the trash rooms, the floors are absolutely disgusting. I remember seeing these getting chemical cleaning once, but never again. Ive had visiting friends tell me it looks nasty and it really makes the place look dirty. The quiet hours policy in the pool courtyard is never enforced. During summertime, people will still be out there blasting music and screaming after quiet hours start. The garage gate hasnt been working for months. The controller for the gate used to be linked to key fobs that every resident gets, but it hasnt worked for probably 6mo. Residents were forced to get out of their cars, and go use their unit door key fob to open the garage gate. Later, the gates were just left open permanently. I've had to tell visitors to just follow someone in or go in the exit gate, or I have to go all the way down from the 5th floor to the garage to open it for them. Also, the app used to control entry into the gate and other doorways around the building, Focal Point, literally has worked once for me. I even brought this up to a leasing agent up front a few months ago, and they jokingly asked me "you got it to work ONCE?"; even they know it doesnt work. One of the reasons I moved here was the security aspect of my car and hallway to my apt being gated by key entry, now the doorways from the garage to hallways are just unlocked. The garage incident. I get it, preventative maintenance needs to be done. Residents got an email in September saying that the garage would be closed for 2 weeks in late Sept/early Oct. The start date came and went, and it appeared the maintenance would be postponed or something - I didnt get any emails saying it wasnt happening. Flash forward a month or so, and Im scrolling through Reddit - I see theres an email to residents (which I had never gotten!) posted on the Richardson subreddit page blasting management because GARAGE MAINTENENCE IS HAPPENING AGAIN (except this time, it would be when its cold outside, AND DURING THANKSGIVING), except I see this the night before its starting. So I have to go move my car next door at 2am, and Reserve has no parking available, so I have to park in a fire lane like 30 others there. The next morning, I go to the leasing office to ask why I didnt get any of the heads-up-emails for the garage, and they didnt know; but added me to the list, I suppose. The leasing agents, and the maintenance team who were in the lobby, were shocked when I told them there were no spaces the previous night (its almost like they didnt do the math on how many residents were in both complexes vs how many spots at Reserve there were). Once of the maintenance guys there very matter-of-factly told me they were coning off the street for additional parking. Don't you think that this would've been good to set up BEFORE the garage closed? Also, I straight up asked if I would get towed for parking in a fire lane at the neighboring complex, as many people had to, and I was told point blank by a leasing agent that the complex has asked the local towing company not to tow for this. Now, for the past couple of weeks, residents have been getting -spammed with 5+ emails a day- saying not to park in fire lanes. Management needs to quit the spam, give us a completion date, start addressing other issues, and get it together.

Overall, pretty sad to see this place take such a dive in terms of cleanliness, security, and management quality. Also, the copy/paste responses I see them putting in response to recent reviews really makes me think they don't care about the major problem they've made for everyone and didnt communicate...

I was invited to donuts and coffee this morning in exchange for sharing my thoughts about my experience at Vantage at Spring Creek, where I have been a resident for over five years. While I could elaborate extensively on my history with this property, I will focus on my recent interactions with the current management team.

Throughout my time here, Vantage at Spring Creek has seen multiple management companies. I would like to specifically address my experiences with the current management team, particularly Cinthia (Leasing Agent) and Jordan (Leasing Agent), who have consistently provided excellent support. However, I found my interactions with Matt (Assistant Manager) to be quite disappointing.

Here are the key issues I have encountered with Matt:

Parking Concerns: I pay for a reserved parking spot, yet a vehicle consistently parks in the fire lane, making it difficult for my children to enter and exit our car safely. When I requested information about the towing company, Matt advised me to "Google it," despite the lack of signage indicating the towing company on the property.

Lease Renewal: When it came time to renew my lease, I was on a month-to-month agreement at a rate of $2,350. I received a renewal notice proposing a rate of $2,400 for a 12-month lease. I sought clarification from Matt, hoping to negotiate the terms, but he stated that negotiation was not an option. When I requested the contact information for the corporate office, he again suggested I “Google it”.

Lack of Communication: Despite my concerns regarding his responses “Google It”, Matt has not attempted to apologize or clarify his statements. I have found that he often does not acknowledge my presence when I visit the office, which has led me to share my frustration with others, including concerns about potential bias.

Recent Lease Renewal Issues: I recently renewed my lease at a monthly rate of $2,020, which I was eager to secure. However, upon reviewing my lease, I noticed discrepancies regarding the prorated first-month rent and parking charges. Although my lease specified that my parking spot was included at no additional cost, I was charged incorrectly. After discussing this with Jordan, I learned that the management did not honor the terms of our agreement, they are willing to rewrite a new agreement for me to sign.

Insurance Documentation: I received a request from Matt for proof of my rental insurance, to which I promptly responded. Despite this, I was later charged $75 for not providing insurance documentation. When I approached Cynthia for clarification, she indicated that the documentation I submitted was insufficient. I believe a simple phone call from Matt could have resolved this issue without incurring unnecessary charges.

Maintenance Concerns: I would also like to highlight some maintenance issues within the building:

A significant number of doors in the garage do not lock, compromising security.

Several exterior doors are broken, allowing public access, which has led to unauthorized individuals (homeless) entering the building and using and sleeping in the public restrooms.

A large portion of the staircases has an unpleasant odor, likely due to pet urine.

The elevators frequently malfunction, with breakdowns occurring several times a year.

Corporate Office: I attempted to reach the corporate office (Bell Partners Inc. - Dallas Regional Office) at the number provided online, but my call went unanswered, and I did not receive a return call.

The garage was closed for repairs for an entire month, and residents did not receive any monetary compensation for this inconvenience.

The clubhouse has been closed for maintenance for over two months, also without any monetary compensation offered to residents.

Despite these challenges, I remain a resident due to the location, which is advantageous for my family as a single parent of three children attending different schools. The accessibility of school bus services in this area is a significant factor in my...

11/13 update: I see the copy/pasted response about the parking situation (which you've known about since at least August but still failed to secure actual substitute parking for residents), but what about all the other issues? There are a massive amount of general property upkeep issues that have existed for months if not years at this point. Charging nearly $3k in rent for a "luxury" apartment with embarrassingly poor upkeep is unacceptable.

I've lived here for several years and this latest parking fiasco just highlights how much this complex has gone downhill under the current management. It's amazing to me how consistently awful their communication is. Residents get spammed with the same weekly emails about parking reminders, pool rules, or valet trash, but on actual important topics, we get sporadic, vague emails or no communication at all. It is not that difficult to send out an email with an update on an ongoing project or issue.

The latest issue is the complex suddenly telling us late Thursday that on Monday the parking garage will apparently be shutting down for nearly a month (including Thanksgiving week) due to vague "repairs" and that everyone will need to park in some remote, unknown lot and take a shuttle to and from their car, but only at limited hours that will not accommodate everyone's varying schedules. But don't worry, with less than 24 hours notice they will host a town hall to discuss the situation, at a time when most people will either still be working or commuting from work. The last time they told us the parking garage needed to be closed, their "plan" (if you can call it that) was for everyone to just park at the sister property down the street... Which very obviously would not have enough parking for both properties. They eventually cancelled that plan at the last second. Nevertheless, they started various maintenance in the garage this past week, closing off sections of parking (including people's reserved parking), with 0 advanced communication. Days into the project they finally sent out an email.

Other poor communication examples: the parking garage gates have had a broken transmitter for months if not a year at this point -- still no communication on when that will be fixed (they expect you to use an awful app that works 30% of the time to open the gates or physically get out of your vehicle and scan a key fob). Valet trash pickup schedules apparently changed and we weren't informed until trash wasn't getting picked up and residents complained. Elevators go down for months with no updates on how soon they will return.

General upkeep has also been very poor under the current management. Various entry points throughout the property won't let you scan your fob to enter, meanwhile there are plenty of just unlocked doors that aren't secured (that I have reported just to be ignored). Trash rooms and stairwells are disgusting and haven't been cleaned in well over a year. Common area halls have damaged walls from people moving and need to be repaired and painted. They did at least finally start cleaning hallway carpets again after stains and pet urine had been accumulating for a while.

So in summary, it's unfortunate that an otherwise nice apartment complex is being put into this position. Vantage has a good location and the units themselves are decent, but the current management is ruining...