Dan Abraham Healthy Living Center — Attraction in Rochester

I am a student in the EMS Mayo department. I came in today for a guest member pass to see if this was a good fit for me. My friend who I was with had called ahead asking the front desk about possibly using the reformers in the pilates studio. A woman named Paula had put her on hold and asked if it would be okay, she returned and informed us It would be ok to use the reformers. Once we arrived and paid, the front desk gentlemen informed us we could not use the reformers in the pilates studio… We were mis informed and already had paid so we decided to make the best out of the situation and check out some fitness classes and a few machines. Thinking we were only going to be doing pilates, we had only brought grip socks and did not have workout shoes… We did not see any signs or signals that we could not work out on socks (as we come from other gyms and is very common to workout in socks). We then got stopped by an employee named Terri saying she did not feel comfortable with us wearing socks…. We explained to her our situation and was very nice to go and ask the front desk why we weren’t able to use the reformers when we were told we could… she then met us on our way out and explained that we could go in the studio now and use the reformers. Directly after she spoke that, one of the front desk guys yelled from around the corner saying only members can use the reformers… Terri was confused since guest membership only states as long as the guest stays with the member they are open to all equipment and classes….now, everyone being confused I mentioned to Terri this is very unprofessional as a team, who’s job it is to inform. It almost seems like we were being targeted throughout our 30minute experience. One of the front desk members stopped us and told us we were walking the wrong way… It was very awkward and inappropriate. I would never recommend this gym to a single person in Rochester. 0/10 not a...

Really frustrated. Long time member here. Pay more money for less services. Parking is a huge issue. Today after rushing there for a 5pm class couldn't find parking anywhere. Finally find a spot. Rush in & change but class is full. Fine decide to hang out for a 5:30 class instead. 5:15 I go to bike studio and every bike is taken including 6 bikes that are being "saved". Mind, class doesn't start for 15 minutes. I explained to a guy that was saving 2 bikes that I should be able to use one of them since I was there and ready to work out and his friends were not. I told a staff member the same thing and she suggested I get a bike from another part of the building and pull it into the class. I decided to just use a bike on my own but did not know how to use any of the ones available and couldn't find staff to help me. Ended up going home. 6 bikes being...

Used to be a great place.. they used to have towels for everyone.. got rid of it. They used to have locks on all the lockers.. got rid of it saying “we want to be open 24/7 so we don’t want anyone to get locked out” 😂 someone is already there all the time weather it’s custodial staff or security (if that’s even an issue people could just use common sense) however the biggest issue is the time. The pool and sauna used to be open until 11PM once upon a time. On the weekends I believe jt was 10PM not 11. Well now the sauna and pool work only till 7 on the weekdays and 3:30 on the weekends 😂😂😂 I guess management got changed to someone who is incompetent because despite the facility becoming worse the price is the same. Long story short it used to have a real health club feel now it feels like I’m going to the YMCA. Hope someone will...