Batteries Plus — Attraction in Rome

I wish there was an option to choose zero stars. I Went here to get my charging port fixed in my iPhone 6. When I went to get it back, they bent the phone completely and said it was like that when it came in even though my phone was in a case the whole time I had it. The new charging port they put in did not work on any chargers even the apple chargers but somehow worked on their $25 charger and refused the change it again since it worked in their store even though I had the warranty. I had to bring my own charger in and show them that it did not work. Not only were they rude about the whole situation in front of other customers, they were trying to force me to buy the $25 charger instead of changing the port again. So basically I had to go buy myself a whole new phone for their screw up. 10/10 would not recommend this...

Today I dropped by this location to get an iPhone battery (old model). Chuck greeted me and seemed to care that I was a customer. He was gracious to check out my phone and thought it might be the charging port. He actually went above and beyond to try to assist. He also referred me to a repair shop close by. I appreciate the fact that he gave true customer service and made me feel important. He even gave me directions to the repair shop since my phone was not functional. Go see Chuck for all your battery needs! He’s thorough and cares...

This company is a joke!!! I made an appointment to be told they DO NOT FIX SAMSUNG phones. I disclosed which phone I had in the comments section when I made the appointment online. And also stated that I had a cracked screen. You would think when they confirmed my appointment they would have mentioned tthis! To waste my time scheduling my Saturday around this appointment was ridiculous!!! Then the guy said this is a diagnostic appointment only and proceeded to tell me my screen was cracked!!! Really????????...