Schneiderman's Furniture — Attraction in Roseville

Love the quality of the furniture; however, I expect more from a premium purchase versus a value furniture store. First of all, I like the fact you can get make to order furniture; however, the time to get them took about one month longer than they quoted. Secondly, when the deliveries happen, they are optimized for Schneiderman’s not for you. It’s based on your location and how often they go there. For those of us who travel and cannot be as flexible, this isn’t quite as ideal with a premium purchase, especially if you are paying for delivery. The third issue is two of the pieces I ordered showed up damaged (either in storage or transit). The first one was supposed to be replaced and brought with the second delivery; however, someone forgot to enter the order so it would be loaded by the warehouse, so you guessed it, I get another delivery that I have to juggle my schedule so Schneiderman’s can fix their issue. Then on the second delivery, the second piece was discovered damaged and yet again I was told by customer service that their delivery policy is what it is and I would have to make myself available to their schedule.

The bottom line for me is that if you pay for a premium product, the service should be premium as well and should be friction free. The delivery personnel do not have the tools to document an issue upon delivery (take picture and text their boss) and then just know their only job is to deliver the furniture not help you. Then when you talk to customer service, there appears to be a disconnect between them and their operations.

If you have high expectations when you spend your money, you might get disappointed with the interface/interaction due to disconnected and klunky processes. If you want high quality furniture, it’s great once it all gets resolved, you just have to be willing to deal with the messiness of getting your issue resolved. I will say, Schneiderman’s quickly agreed about the damage it has just required more effort on my part than I would expect. Make things easy and friction free for...

It took me awhile to write this review as our purchases were awhile ago and it is rather complicated on why for the delay. We spent about 20k on new furniture when we built our new house in 2018. The sales experience was fine and we felt like we were getting more quality furniture for once and therefore we expected it to last longer for the price. The problem and this low rating though really stem from the big push for extended warranties on the furniture by the sales team and basically grifting us with it in general. It is mostly a scam just like extended car warranties. We actually wanted to use it about 4 years later, but after multiple calls and , importantly, rude conversations on phone and in-person, they wiggled out of helping us on the couches by the fine print, but they tried, but failed on the chair and we actually got it honored there after a lot of work. In the end, really because of these warranties you lost a customer and we aren’t shy about this experience with folks. Was it worth it shoving warranties down our throats as a great thing in our best interest, then doing everything possible to not allow us to redeem it? Something for your marketing research to review for you. Reputation is everything. Minneapolis is a small town. I would put money on clean, accurate, competent data looking between client retention and the longterm ROI on warranties aren’t actually good for you like marketing-dense CFOs never understand. Your brand awareness was that you sold quality. Selling warranties like this goes against that. I hope you have already figured all this out now, but we won’t be back to find out here in our upcoming...

I was so close to having a good experience, but that it went South. The sales staff was friendly and helpful, but once I decided on the couch and love seat that I wanted, that's where the trouble began. The checkout process was long and once we got to the very end, I was told that the sofa was back-ordered. The sales person disappeared for 5 minutes, then came back to say it was back-ordered for 2 months. Then, they offered to sell me the the floor model, but only at full sticker price. I would have walked away happy with either a new sofa set delivered that week, or a discount for having to wait 2 months, or a discounted floor model to take home that week, but they were unwilling to help the situation in any way. Shopping for a sofa set is no small undertaking, so it was disappointing to get to the very end of the process only to learn they didn't have what I wanted and that they would not accommodate the situation in any practical way. You might get lucky and not run in to these problems, but it's worth knowing they are inflexible in accommodating any availability issues you might run into shopping here.

Update: A manager followed up with me and we were able to work something out to both our satisfaction, so we did end up making our purchase here. The furniture looks great in our home and seems to be good quality. Although it wasn't the smoothest transaction, I'm happy with the way things turned out and appreciate that they went out of their way to make this...