Verizon — Attraction in Roxbury Township

Let me start by saying that I have been with Verizon since, like 2000. Since, like, cell phones were so much not a thing that my X husband would call me and I would never pick up because I forgot I even had the thing. Think “Beepers” people. Back in THOSE days.

Spring forward 25 years or so, and I now have 3 sons, 1 aunt, 1 sister, myself and one smart watch on my plan. In total, 7 lines. I’m a valuable, loyal, paying out the Wazoo customer. You would THINK Verizon would be similarly appreciative, no?

My phone needed an insurance replacement. That was annoying because Assurion bumped me back to Verizon for warranty and I spent an hour on the phone trying to explain that I didn’t break it, the charging port no longer held the cable in place. Frustrating, but whatever. Got a replacement for $50.

Then came the hard part…setting it up. I struggled for DAYS trying to get it figured out. Then I bit the bullet and trudged over to this Verizon store in Ledgewood. This has been my store since they were in the way back of Roxbury mall, since the days of LG Dare and LG Slide. All I wanted for my years of loyalty and SEVEN lines of service and thousands and thousands and thousands of dollars paid to Verizon over the years was 10 minutes of help. Just give me 10…just tell me how. Just tell me what I’m doing wrong.

NOPE. The guy at the front door was like, “I’ll swap your SIM card but if you want us to move your data, it’s $29.99”. I turned right around on my heel and strode out. I guess a lot of we dopey people come to the door like, “Help me! I’m a pathetic non-techie” The problem is, we are all paying Verizon customers and this is an authorized Verizon store and so when we need a person, YOU are it. Unfortunately, this store is not your community go-to. That’s my review. This Verizon store is basically worthless at representing the Verizon product beyond the point of sale.

I am giving three stars because it would be unfair to my MANY, MANY, MANY customer service people in the past who have sold me phones and new lines for my 4 kids over the years. It has always been a great experience. Not yesterday. Definitely...

I came in this store looking to port my business account from T-Mobile to Verizon. I used to be a Verizon customer and was thinking about coming back. Immediately coming into the store I was greeted by Sam Youniss. I noticed a bit of smell of liquor but I thought nothing of it but as the conversation proceeded and I handed him my ID his body language changed. He started speaking more aggressively and almost in a demeaning manner. I asked him if he was ok and he responded very shortly. He then proceeded to ask if I was from Palestine, which shocked me because I’m in the store asking about business plans and not ethnicity. I asked him what did that have to do with the conversation and he gave me a very aggressive stare. It made me feel very uncomfortable because why is this negative energy being pushed on to a customer. When I initially walked in I noticed a blue jeep with a flag hanging from the back and as the transaction proceeded I realized he might be the owner of the vehicle and therefore is treating me poorly because of me being from Israel. As the conversation proceeded he got more and more aggressive and almost seemed like he did not want my business. Before I finalized the transaction I decided to change my mind and not close with Verizon. As I proceeded to leave he whispered “Ya aḥfād al-qiradah wal-khanāzīr” to me which roughly translates to “ descendants of apes and pigs “ a common saying for people that project hate towards Israeli people, which made me very angry but I decided to leave peacefully and not start any problems. This is a terrible image for the company to have employees that are mistreating customers with antisemitism and not only that involving politics and religion into something that has nothing to do with anything. I read the reviews on this store and apparently this is not the first time this man does this. I cannot believe Verizon hires employees like this and allows this type of behavior to happen multiple times without any type of consequences. Absolutely...

We went to the store this past weekend after my husband’s phone was damaged in the ocean. We bought a new phone but couldn’t remember his Apple ID password and were nervous he’d lose everything from the cloud. The store employee told me he was charging us $30 for him setting up the phone for us; we agreed to pay it bc we were desperate to get things right. He turned it on, swiped the screen a couple of times and asked us to put in the Apple ID and password; we explained we couldn’t recall the password and we needed the phone on to text us the reset codes. He told us to attempt to put in A password and that was the last attempt we could do before Apple put us in the recovery process that would be at least 24hours. He told us he couldn’t help us without the Apple ID and once we figure that out we could come back and he’ll help us set up the phone the rest of the way free of charge!!! So here we were with a phone that we can’t use. Can’t get into his email with a text message code and can’t get his Apple ID without the email . So we basically had an expensive paper weight that resembles an Apple iPhone 15 pro. Out of desperation I called Verizon customer service and the agent advised me to use any Apple ID temporarily just to get the phone set up and to receive the texts we needed to get into his email. By this time Apple extended the recovery period to 2 days longer. But being that we could receive the texts we needed from Apple using a temporary Apple ID it was just the thing we needed to restore his phone to normalcy. All this to say the associate in the store should have been more knowledgeable and told us how we could still set up the phone in order to get texts. He barely helped us and walked around helping other customers while he was supposed to be helping us. And he cost us days of Apple Jail for his lack of knowledge for someone who is trained on setting up phone...