Sacramento Greyhound bus station — Attraction in Sacramento

I took my mother, sister who is 9 years old and brother who is 17 years old to the greyhound bus station located in Sacramento, Ca on 420 Richards Blvd. the bus was scheduled to leave at 3:50 pm. We arrived and printed our tickets from the kiosk at 3:25. There was never an announcement to board the bus. At 3:50 I walked up to a security employee and asked if they were going to call the bus headed to Reno that would be departing at 3:50. She looked towards the direction where the busses are located and stated that the bus was leaving. I asked her if she could go stop the bus and she rolled her eyes and said, “no the bus does not stop for anyone”. I walked to the customer service counter and waited 10 minutes to wait for an employee to come assist us. When an employee finally came to the counter she seemed very annoyed and irritated. I had explained to her the situation and she replied with, “ So you did not hear me call out the instructions for that bus?”, I replied with the answer no and was very shocked with the attitude I was receiving. After I had said no, she stated a second time with, “so your telling me you didn’t hear me at all the two times I called the bus “info” that it was leaving”, I stared at her in shock with the attitude I received and she notice I felt disrespected with my delaying my response. She then proceeded to get on her computer and explained to me that it would be $20 per ticket to change the itinerary. I asked if there was anyway she could wave the $20 fee and she said no. She then stated,”you can go online and probably pay less for a whole new ticket”. I then proceeded to ask for a manager and she rudely rolled her eyes at me and stated, “ I am the manager!”. With the Extensive bad customer service I received I walked away and purchased new tickets for my mom and siblings so they could make it to there final destination on New Year’s Eve. Marie was the Manager at Greyhound. From what Greyhound tries to achieve on customer service, Marie who works as a manager at 420 Richards Blvd, is not a well representation of your values and customer service vision. She is rude and unprofessional. If this is truly what you what at the forefront of your business I recommend she receives training on your visions and values of the company followed by customer service. I am determined this reaches Greyhound headquarters to...

Don't go here, or even use greyhound in general. People at this station are rude and could care less about you or what's going on. I bought my tickets online, and my schedule already looked kind of strange, I was to arrive in my next city when my next bus was already boarding, so that meant I would miss that next bus and my one after already. My trip was supposed to start in Santa Rosa, but when I got to my terminal there, the woman confirmed that I would miss my next buses at later destinations. When I asked why they would schedule me like that, I was told that "greyhound just does it like that". So i got a ride to Sacramento and just took the bus from there.

My bus was 30 minutes late to arrive, But we got on the bus, that bus was my straight shot to my destination, so the driver took my last ticket, I had no other, I wasn't expected to get off the bus anymore until I arrived. It wasn't bad on the bus, seats were fine, plug ins for your phone, most of the people generally quiet. When we got to a city called Redding, the bus driver pulled up to the stop. She was supposed to be gone for about 30 minutes. An hour went by and we heard nothing from her. Hour and a half goes by, still nothing. We were then told by a security guard that she hopped in a cab and left us there. Took another 30-45 minutes before another driver came, about a 2 and a half hour delay overall. He was an Asian man, and very angry. He yelled at us to get off the bus. He crammed our bus onto a bus half stuffed with people already, 3 people had to stand at the back of this bus for over 2 hours on the way to our next stop. I watched this man throw luggage on the ground and kick bags around to make room. He gets on the bus and yells at us that we better not call and blame him, that he's doing this for free right now and that we need to leave him alone and be quiet. This bus was very uncomfortable. I finally got to my stop in Oregon, he yelled that whoever gets off here needs to get off "now!" We got off the bus. There were new passengers who had paid tickets and were expecting to get on that bus, he told them sorry there was no room and good luck catching the next one 3-4 hours later. My first and last experience...

First off, i have a car, i took greyhound because my truck gets bad gas milage and i was only going to LA for 2 days. But Oh my gosh, i had a Terrible first experience with greyhound, bad enough that im actually writing a review. My bus had an 11pm departure from Sacramento to Los Angeles, i show up at 950 checked in and waited. At about 10 30 they announce my bus will be late, no big deal we've all been late for something before, my bus driver doesnt show up till 12 35am. On top of that, he was beyond rude. I sat in the back towards the engine, so it was a little warm and i asked the bus driver to turn up the air, and he replies "its not my problem you're hot you're sitting by the engine you dont like it move up", like foreal? The ride there was extremely uncomfortable, and the bus driver basically floored it through the grapevine so the bus was shaking like crazy trying to go uphill 3000 feet, i was catching a connecting bus to Anaheim, we arrive at the LA Bus station at 735, only to find out that my connecting bus left, and in order for me to get another connecting bus to anaheim, id have to wait till 11:00, so basically 3 and a half hours because my bus driver was an hour and 35 late. And this was the case for half my bus, who missed their connecting bus because of the driver. Even the customer service people couldn't believe he was that late. I would rather run to my long distance destinations than take greyhound again. What an...