I just opened up my small crystal chandeliers to find that they had just been dumped into plastic bags. I called the store to tell them that & was told by the young male answering the phone "that is normally what we do" he told me & "there is usually not an issue". He kept repeating that to me which resulted in my feeling more angry. "We do that so all the crystals are together if they fall off". Well OK they are all together in the plastic bag true, but they would not have fallen off and broken apart & in need of being put together if they had been wrapped also in tissue paper and would not chip if some care had been taken to wrap them as a treasure found and fondly taken home not some used piece of junk as if found at a thrift store with the clerk not caring if they break.
Some care needs to be taken with people that answer the phone. Someone that knows and practices good customer service would be appropriate.
I was already dismayed to find that my chandeliers had just been sloppily thrown into plastics bags. I was not watching to how they were being handled as the last time I went in the two guys in the back Brian & Jim wrapped everything that I bought carefully. This last time I was told that the two people behind the counter would help me. I certainly did not expect to open the bags to find the crystal chains broken, missing and have to figure out how to put them back together and see if all the parts are there.
I think the guy who answered the phone is the same guy that must have thrown them into the plastic bags with no warning. He kept repeating that is how they "normally" do it and they have gotten no other complaints. None of his excuses made me feel better about my purchase that cannot be returned.
I will not be back to purchase the larger chandeliers I had been looking at.
Customer beware. If you do buy something make sure the kid behind the counter takes some concern with your purchase!
I did not feel that what I bought had no value or I would not have bought it. But the items were treated as if I bought them in...
   Read moreZero Stars. First of all, if you read the reviews on here most are from a few years ago. The place has gone downhill. Lots of junk mixed with tacky borderline vintage. A lot of merchandise has been reworked to make it look vintage. We saw a picture in a case for sale that Ross Store sells for half the price! What a joke! To make things worse, they obviously do not like dogs and they violate ADA law by immediately telling people they canât have a dog in there without asking if itâs a Service Dog. Then when you tell them you have a Service Dog they still donât listen and treat you like dirt and tell you to âpick up your dogâ humilIating you in front of customers. Unbelievable! That happened to us today. After that, the arrogant loud mouthed blonde woman gave us a dirty look as we continued into the store and a short guy came up to us and made another inappropriate comment re our quiet well trained Service Dog. We spoke to other people who also experienced this. Stay clear of this store who disrespects their...
   Read moreLove this place - itâs a series of curated mini-shops featuring vintage, up-cycled or antique home furnishings and accessories. Wonderful place for getting inspired, getting decorating ideas, gifts or finding unique items.
The displays and merchandise change frequently so always something fresh to see. Theyâre always getting new vendors and making sure to have a variety of styles and eras represented. Lots of interesting jewelry from hand made to vintage to Tiffany. They have all price points and most merchandise is reasonable prices.
Watch for special events - they feature holidays, authors etc - which are...
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