AMC Schererville 16 — Attraction in Schererville

If they ever put a theater in a county jail I feel like this is exactly what it would look and feel like. From the moment you reach out to open the door you notice the filthy windows and handles. Be sure to bring a paper towel just to grab the door with. The concession area is sticky with spilled pop on the floor. Popcorn was bad. A few employees just kind of hanging out doing nothing while the place is consumed with filth and trash bags lined against the wall. Seriously if there is a manager actually assigned to this place they might want to start delegating to the employees that are miandering around to clean! Clean again! Then clean some more! It's filthy so a onceover isn't going to cut it. Please do something about the grime and in a few sentences from now take note to make sure your employees know how to properly clean. There were a few employees actually moving doing something. The young guy at the front was doing a great job. Although there was a girl who was cleaning the pop machine. She started by dunking a paper towel in a bucket of solution then wiping from the top down to the screen that everyone puts there fingers on to select there drink then right up into the dispenser where the liquid pours into your cup. Picture that. She shoved the nasty rag up into the dispenser where the liquid comes out right after she wiped the exterior of the pop machine down. I would bet that is some type of health code violation. Anyway off to the seats where my mind was occupied with the inescapable feeling of my addidas resting on liquid sugary saturated floors fighting to keep the soles attached until I kept lifting them up and down feeling the pull everytime I did so. More thoughts of how I needed to clean my shoes when I got home. If you realy want to make sure that you are not a germaphobe then watch a movie here and find out. Anyway like a bad hangover I swore to myself about 10min into getting there that I would never return. I've been coming since the 90's and I feel like it's finally getting close to rock bottom. A shame really. Place is 10 min from my house. Last couple years I've been driving :35 to go to a much cleaner theater and every time I try to go here it just keeps getting worse and worse. Ok the screen is a movie screen and the sound is good. Other than that it has become a filthy dump...

Positives out of the way first: this is the first time I’ve been to this location, and I actually really enjoyed the aesthetic of the cinema and the projection looked crisp.

Now the rest. Somebody in my group needed a menstrual product and wasn’t able to get any from the restroom, despite paying for it. When we asked an employee, another staff member (that we weren’t talking to) kinda shrugged and said they didn’t have anything and that was that. He didn’t even look at us as he was picking something up off the floor. The employee we were talking to then just went with it and gave a half hearted apology. They didn’t check anywhere, didn’t ask a manager or anything. No reimbursement for the money already spent trying to get the product. Zero effort or empathy for the situation.

The prices are crazy. My local cinema’s prices for merch and concessions are significantly cheaper, sometimes by $25 (in the case of the Darth Vader collectible cup).

Our movie started either at the posted showtime or maybe even a minute or two prior. Everywhere else I’ve been to would have trailers or something else playing at that time, so some sort of warning would have been appreciated.

The sound system in our theater was terrible. Maybe we were going crazy, but it really felt like most of the audio was coming from the center channel in the front and nowhere else.

EDIT: I forgot to mention that the cup holders are beyond sketchy. I had my cup on the floor, as using the cup holder would have left my cup leaning at an angle. I thought surely the cup was going to tip over and fall. I held onto my girlfriend’s drink the entire movie because I wasn’t about to spill the drink everywhere. Just put something to cover the bottom of the cup holders so it actually securely… holds the cup.

Lastly, we got a peak at the IMAX screen. Countless cinemas have standard screens larger than this IMAX screen and I feel sorry for anybody paying a premium price for this experience.

All in all, my friends and I had a decent time and didn’t let the whole experience affect the movie. I’m just glad we saw this on the way home from a trip and that this isn’t a cinema I expect...

I have never been to this theater before and I went to see two films. The first film played just fine without any problems. The second movie, Fly Me to the Moon, played on one of their biggest screens but the film was playing wrong. The picture was in the middle of the screen with black bars all around. I went and talked to the manager (MIKE). MIKE kind of blew me off but he said they would "look into it".

They didn't.

Then another person went and complained because the sound got worse as the film played. It was very hollow, tin-y, and was only coming out of the center and right speakers. Again, nothing was done. I finally had enough and went to talk to the manager again. When I told MIKE the problems hadn't been fixed, MIKE sat back in his chair and laughed at me. Not a big laugh but one of the condescending small laughs. MIKE told me they are not checking it again. I told MIKE they didn't check the first or second time but MIKE blew me off. I asked for MIKE's name and MIKE refused to give it to me. I told MIKE he was ripping people off and I left.

On my way home, I called the theater FOUR times and no one picked up. I turned around and went back to the theater. I talked to a really nice girl who had scanned my ticket for the film and she gave me his name which is MIKE. I thanked her and left.

I will NEVER return to this theater after the way I was treated. MIKE needs a reality check. You can't talk to people like that. MIKE was rude, condescending, and not a very nice person. When I complained both times, I was nice about it and I was met with by being laughed at. That is right. MIKE laughed at me for wanting to see the film the way it was supposed to be seen. The other people who complained also left.

If I could give this theater zero stars I would. The manager's name was MIKE. That's MIKE. Don't forget the man's name....