Neiman Marcus — Attraction in Scottsdale

First off, l've never been in this store, and the diverse high quality collection of mainly ethically sourced, designer, high end Italian, and simply stunning clothing, is enough to keep me going back.

After that I noticed how clean the store is kept, by the overall very engaged and present staff. Each department layout was very well thought out which is always super helpful with so many great options. This staff in general didn't just keep the store tidy, but every employee from the moment I walked in tried to offer me assistance, everyone was truly available and excited to guide their customers.

I denied help a few times so I could take it all in for the first time. Eventually I was ready for some guidance and David Blackman, lucky me, was the man to help me out. David took all the care in the world to first understand my occasion, a friend's wedding, my style interests, and my values behind ethical sourcing. He proceeded to give me a tour of the whole place, and helped me for over an hour finding the outfit that might, hopefully not, steal the show from my best friend during her wedding. The amount of care and conversation he put into this guidance relieved all my stress of buying designer clothes for the first time because I feel so confident about my purchases, I'm not even thinking about the price now. These are investment pieces I know I'll love until the threads are enjoying their last moments, which will be a long time down the road, everything in the store is high quality.

And he didn't stop there, he's helping work with his in-house tailor to adjust my belt to fit, scheduling a rush order of the shoes in my size to make sure I get them before the wedding, and even gave me a stellar recommendation for a nearby seamstress to help with the suit since his in house tailor was a little too booked.

Without David's professional, courteous, and friendly help, l'd be pulling together a last minute, regular old outfit as usual. I'm really excited to be dressing to...

This review is for the associate, Hope, who assisted me today.

I came into Neiman today trying to return an item with the original packaging as well as the receipt. When walking in, I was approached by an associate in the women's shoe section. I informed the associate of my concern in wanting to return an item that was passed the return date, after being informed by customer service that this can be done since the item was brand new. The associate immediately asked me who I spoke with proceeding to then say I needed to find the person I spoke with to help me return my item because they are based on commission. I informed her that I was not sure who helped me over the phone, and she repeated herself telling me I would needed to find who I spoke with to further assist me.

I said thank you and walked away calling the number on the receipt to contact a manager. I was told I would receive a call back due to the agent unable to transfer me to a store manager.

I walked around the store waiting for the phone call when I approached Hope and asked for her assistance. I let her know my situation in wanting to return an item and she provided me with two options. If she could return the item, she would and if unable to, she will contact me with a department that helps customers sell their designer items, which I never knew was a thing after shopping here all these years.

She was able to return the shoes for me placing the funds on a gift card as I did not have the original payment method. I asked her to send me her link to shop online so I can make sure she gets the commission for assisting me.

I wanted this review to be public because not only was she very professional in assisting me, she provided me options instead of pushing me away.

Thank you again Hope as I was able to add additional things to my sons Christmas. I hope you exceed in your...

We stopped by the Neiman Marcus in Scottdale Fashion Plaza. I needed a new suit for a Ribbon Cutting and wanted to high end stress free experience. Well that didn't happen. It started out fine. We started looking at suits and were helped by an employee. I settled to try on a Giorgio Armani suit. We asked if the suit would be able to be altered in 2 days as we were flying out. We asked this before looking for other accessories, Shirts, shoes, belt. The salesperson came back and said he had checked with the tailor and that wouldn't be a problem. So we picked out the rest of the accessories. I went to the dressing room and tried on the clothes. Then the tailor measured everything and I changed and paid for everything. Over $6000! Then then tailor says I'm taking tomorrow off and I can't have the suit ready be Thursday. It was Tuesday. STRANGE since the salesperson had supposedly checked just a little while before and it was no problem. He then said just a minute. He made a call. He then said it won't be a problem as I'm taking you to Express Tailoring just next to the store and everything is setup for you. They will do the altering for you. So we arrive following him. I then get measured and they tell us we will have it done before the close of business. Great or so I thought. Then it is time to pick up the suit and IT WASN'T ALL TAKEN CARE OF!!I was billed $265. Is this outrageous for minor alterations. YES because we wouldn't have shopped further at Neiman Macus if we had been told that the tailor wouldn't have to suit ready for us before we flew out. When he said everything was taken care of and most normal alterations at Neiman Marcus are free or a slight charge, I shouldn't have to pay $265 because the salesperson lied about the tailor. NOT what you expect from...