Furniture Row Center — Attraction in Spokane

Honestly? We weren't in the market to buy, in the car before we came in we told each other if we were approached we'd say we were just looking, and we did. We were greeted by a really sweet women, and she was so nice about us just looking, she just gave us the layout of where things are and left us to it. Which we greatly appreciated. We walked around for about 15 minutes. Then she just came to check in, and I asked her about a peticular couch we were after. When I tell you this women gave us 0 pressure, all the privacy to talk that we needed, explained everything thoroughly, and talked us through the price of everything, and we even got this really cool cleaning kit that's refillable for 5 YEARS, I was so happy. The couch? We ended up buying through a completly affordable financing plan. They bring it AND set it up... I was beyond impressed and thankful that we came here tonight, an hour before close of all times haha. We found d the perfect couch, with storage and a pull out part to make it into a couch bed. It's perfect for our home. So a big thank you to Jennifer Smith, you remind me alot of my mom, which is why I wanted to cry after all was said and done, you helped us buy something that we have needed for a very long time. So just know we both appreciate you so so so much. We will see you soon I'm sure, because we will get more cleaning supplies haha, thank you again! And to anyone reading this, the entire team was very sweet, I received them all, but I am most thankful and grateful...

After purchasing a home, my wife and I needed to shop around for quite a bit of furniture. We stopped at a few places before arriving at Furniture Row and was very happy with the level of quality of the furniture, price, and most importantly, customer service. Jenn helped us out that whole weekend, even staying right at closing time to help us finish up our order. We had a couple of changed after our initial purchase and Jenn was so helpful during the process, it made it effortless on our end. She was phenomenal and made it such a great experience.

The delivery process was great as well. The truck arrived within the first half-hour of the provided time window and the delivery crew did an excellent job carefully taking in the furniture as to not make any scuff marks on the walls. They hauled off most of the trash and they held that same level of service that we experienced in store when we were just looking around. A pleasant surprise from most companies that will drop all levels of service once the money has exchanged hands. We wish that Furniture Row had a moving service as well because they were so much better than our actual movers who damaged a couple of our existing items and tracked dirt, mud, and snow throughout the newly cleaned...

We purchased a power reclining loveseat from Jai on April 6th. We spent approximately 1hr and 30m in the store shopping until we finally made the choice on the correct brand which happened to be on sale. We were told at the time that they had the left side but not the right - being pieced together like a sectional. We were told 1-3 weeks for the right side to come in from the warehouse. We declined taking the left side then and would wait to pick up the whole thing together. We expressed to Jai that we would cross our fingers for 1 week since we were sitting on the ground at this point. He said "Yeah, we can cross our fingers." After not hearing anything for 2 weeks we called them to check in and we were told by Jai that it was on back order and that it wouldn't come in 'til the end of May. Total wait time about 7 weeks. Still sitting on the ground, we really would have appreciated a phone call. We decided on a refund and will purchase a couch from somewhere else. Thanks for nothing, Furniture Row. P.S. this is not the first time that we've been to a furniture store where they've had items on sale that they don't have available to take home for months. What a jacked up industry standard! Why promote it if you don't have it to...