WISH I COULD GIVE 10 STARS!

I don’t know where to start. The resort and staff are amazing.

Almost every single staff member learned our names and called us Mr. (last name) and Mrs. (last name). They wanted to associate a name with a face. They were all genuine, polite and kind, and went out of their way to make sure we were comfortable and happy. You could tell they love their jobs. I only wish I could remember more of their names.

When we arrived, Luis helped with our luggage, stored it until our room was ready, and then brought it to our room. At check-in, the staff was so helpful. As this was our first time to stay at Acqualina, we were given a tour of the hotel. A few policies were explained to insure that only hotel guests, residents, and member can use facilities such as pools, beach lounge chairs, and some restaurants, which we greatly appreciated.

The resort is lovely, organized, and well run. The staff that set up and take down lounge chairs, cushions, umbrellas, and towels were meticulous, both at pools and the beach. That in itself was a well-oiled machine.

The outdoor area for dining, Il Mulino for breakfast and Ke-uH for dinner, is beautiful. It’s gorgeous to see the beach, waves, and palm trees as you dine.

The view from Costa Grill is also spectacular. We loved the view of the ocean while having lunch, and also the food and frozen lemonade. Ion, who I believe is the manager, is so kind and caring about the customer’s experience.

William, Il Mulino bartender, was absolutely wonderful. He makes great drinks and is interested in the customer. If you stray from your regular drink, he knows and makes sure that you do want something different. When ordering wine, William took the time to ask questions and then make a suggestion including a taste. We had drinks in the bar every night. At William’s suggestion, we had dinner at Il Mulino and it was delicious. The staff is so attentive to detail. It was interesting to watch some of the food be prepared tableside, it was done so smoothly and somewhat aside from the table.

We had an oceanfront room that we loved. Sitting out on the balcony any time of day or night was spectacular. Watching the staff rake designs in the sand on the beach was incredible. Housekeeping staff was gracious and did a great job of cleaning the room during the day and turn-down service at night.

We can’t return soon enough!