The Home Depot — Attraction in Sunset Hills

There are people on drugs in this store. A few months ago Shannon the Department Head was on a machine in lumber and crashed into a lumber door. She smashed it, and was drug tested after district demanded Brad Collins the store director to test her. Her test came back positive, and instead of Brad letting district know, they covered it up. Then a few associates called on him about that and district found out she was in fact on drugs. She is still allowed to work there and be on machines as my wife and I saw her on one the other day. This is endangering the lives of everyone in that store. A few days ago the store had a Christmas party at Grants Farm, SEVERAL associates left the party early because Shannon and her Fiancé Dre who is ALSO a department head of receiving there were on drugs as well as severely drunk started getting crazy. Dirk, one of the managers was walking around with a bottle of wine drinking straight from the bottle, Lexi another manager, was throwing back shooters along with David Lee service desk supervisor. Associates said they left early when things started going awry because they were nervous and Grants Farm was extremely upset over the entire situation and wanted the party shut down early. The party lasted till late into the night, when the cops were called and the paramedics were called on Dre because he passed out from the drugs. Grants Farm BLACKLISTED ALL HOME DEPOTS after that party. Every-time my wife and I go in the store, associates are constantly under pressure and stress from lack of management help, I have seen many times were the associates at service desk are on their own struggling calling and paging for help and managers never coming to help or making excuses to help. Brad Collins has run many good people out of the store and has been called on by most associates about the intense issues going on in this store. Something is not right and the fact he is still allowed to run that store especially knowing his associates are on drugs running machines and putting lives in danger is the icing on the cake.

Many associates have been fired shortly after calling the awarline in order to be silenced as Brad deems them as a threat. When he started he never introduced himself to most of them and is rarely seen in the store as he’s always taking vacations and leaving the store to struggle. Any manager interaction I have had they don’t know anything nor do they really help associates learn anything. Many associates in departments said they are not officially trained there and the ones who are, are trained by others who are not trainers. Constantly departments are not staffed because Brad has caused many employees to resign and when they are staffed they leave it on one person to run the entire department alone. The Service desk women are hard working women up there and one day I was in there when one of them was being threatened by a customer that he will end her life if he didn’t get the help he wanted fast. When the associate told management, management laughed it off. They did not walk her to her car or make sure that threat went no where.

This store is run by someone who does not care about his associates or his customers. I simply am outraged by the fact district has done nothing to handle the situations taking place. They continue to cover it up or find ways to let those who have called on them go. It is down to the point of them watching the cameras finding anything they can to rid of anyone who has called against Brad Collins. Brad Collins needs...

I have been a Home Depot shopper for 20+ years. I used to love them, particularly when they used to hire ex-contractors who had knowledge and product insight. However, now I'd go to the Lowe's a block or so away instead, since customer service is lacking at this HD in particular.

I bought a open-box Echo leaf vacuum with assurances from the floor salesperson that there was nothing wrong with the unit and that all the pieces were there. At 25% off, I thought it was a really good deal. Unfortunately, when I got the blower home, it didn't start. No big deal, maybe it was just me, right? So, I happen to have a ballgame next door to another HD, and took it there to see if they could help me start it. Larry, the helpful Tool Rental guy, played with it and declared that it was dead (he was surprised since Echo makes a good product). Unfortunately, Chesterfield doesn't carry this unit and I was instructed to go back to Sunset Hills.

That's where the story turns bad. I went to the SH location, where I was first told I couldn't return the unit because it had gas in it. I wasn't about to pour out the gas in the lot, and said so. It's not my fault that they sold me a broken product. I asked if I could just exchange it, but since it wrung up as being on clearance was told no. I asked if a manager might be able to help. The manager came over and shared that no, the discount was only for clearance items (heads up shoppers, apparently worthless, broken tools go for 25% off at this location). I pointed out that I hadn't broken it, that I had been sold something that didn't work and shared that I was happy to buy a new one if he would give me a discount for the hassle of running around dealing with something that shouldn't have been sold. His response: "I didn't know it was broken when I marked it down." I was welcome to return the item for a full refund. Thanks for recognizing that your having stocked a broken item (at any price) wasted my time. I didn't need the full discount, but an acknowledgement of the hassle? That would have been nice. A discount -- any discount -- even nicer. Thanks for...

This is solely directed at the paint department! We wanted paint for our front door so we picked a small can of Behr multi use primer/finisher and selected a color from the Behr color selections. There was only one associate (associate1) at the desk and was helping someone when we arrived at the counter. When he returned with the other customer's paint, and they had to select the color, he asked how he could help me. (this was about 15 min.) Which ok, I understand having to wait, and he seemed to know what I wanted so I joined my wife for some other shopping. About 20 minutes later we returned to find our can of paint still sitting there not tinted, and there was no one at the counter. When the same associate1 that helped me before he returned with another customer's paint and saw me and said he still had to find the paint to mix it. About 5 minutes later another associate2 came to the counter and he started mixing a paint order that the other associate1 prepped. Associate1 asked Associate2 about how to find our paint to match the color. Associate2 continued what he was doing. About 5 minutes later Associate2 came over and asked if we needed paint tinted.....And that Associate 1 would help us, we interrupted him explaining that Associate1 could not find our paint to match the color. From 5 feet away without really getting any details Associate2 asked if we were trying to tint a primer? Associtate1 said yes a primer/sealer/finisher muti-use. Associate2 exclamed the he would be unable to make the paint we picked the color we picked (dark purple). my wife asked, "so you are unable to color this paint even though it says tintable?" Associate2 snapped back "I can tint it, but not to that color. I may be able to make it gray, but not that color!" Frustrated beyond belief my wife walked away! I stood there for a minute and neither associate offered to show me a paint that they could make the color we wanted, they did not offer to remove enough paint from the can to make it the color we wanted, THEY DID NOTHING! I walked off with my wife and wrang out our other purchases of $97.04...